The game was on. The jury was out. This was the real thing. This type of volume had been simulated, but this was now the real world.
Would the newly launched online waiver software, WaiverSign, handle the volume of upwards of 4,000 sports fans signing digital liability waivers almost simultaneously?
Yes! It would. By the end of the weekend, more than 50,000 participants had signed a digital waiver using either the onsite kiosks provided, or via their personal Android or iOS devices.
“WaiverSign is proud to announce the small part they played in the excitement that surrounded the men’s college basketball championships in Minneapolis, Minnesota, earlier this spring,” said Chip Broyles, WaiverSign VP of Business Development and Operations. He was onsite in Minneapolis and monitoring the action.
At one point on the Saturday of the two semi-final games, 4,000 guests signed waivers within 15 minutes. WaiverSign development teams were prepared for the high volume and were standing by at a moment’s notice to react to changing needs if necessary.
“I must admit, at any given time, there can be hundreds, if not thousands of participants going through WaiverSign processes with any number of businesses somewhere in the country. But this was admittedly the first time we had a single client processing that kind of volume all at one time. It was exciting, and a bit nerve racking. But I needn’t have worried. The whole event was a huge success,” Broyles concluded.
In March college hoops fans from around the country descended on US Bank Stadium to cheer on the Michigan State Spartans, Texas Tech Raiders, Auburn Tigers, and the Virginia Cavaliers. Throughout the championship weekend, fan-centered events were held at the Minneapolis Convention Center, about a mile and a half away from the tournament.
Spectators at sporting events don’t always have to sign waivers. In this case, free for all who had a ticket to the big games, or just $10 per person otherwise, the festival activities included scores of interactive events designed to get people hands-on experience with college sports. From batting cages to augmented reality basketball skills, these events excite the public and get everyone geared up for the big games.
“Those who wanted to join in the fun were asked to sign waivers. That’s where WaiverSign came in,” explained Broyles.
Prior to participation in any of the hands-on activities, a Release of Liability waiver must be signed on behalf of each participant. A representative with the company in charge of the activities explained: “We had previously used another white-label waiver signing solution to process participants at the fan events we sponsor throughout the year. We ended up looking for a new vendor that could provide additional functionality, as well as one that fit our budget appropriately. WaiverSign became the obvious choice for us rather quickly.”
“These events are quite popular, as it’s a family friendly environment full of exciting hands-on activities, sponsored giveaways, games and events,” he continues. “Celebrities from the world of college and professional basketball and broadcast sports show up on site for everything from 3-on-3 match-ups to autograph signing and handshaking. Kids as well as adults love it!”
“We’re pleased that the professional sports industry is now enjoying the benefits of presenting waivers digitally rather than on paper,” said Broyles. The benefits of going digital include immediate document retrieval, redundant and secure storage opportunities plus increased document integrity. Digital signature collection also means that companies can gather much more usable data simply because that data is readily accessible and typed and legible — not hand-written.
Using any web-enabled mobile device, parents or legal guardians can immediately sign digital waivers in English or Spanish for their children engaging in youth activities. An Event Management feature communicates to the event organizer and provides easy access to a printable list of names for managing event participants. It can identify and locate groups of people who signed a particular waiver or set of waivers for a certain activity on a specific day.
Lawyers like the fact that through a digital program people have access to documents they can read carefully and sign before they arrive at an activity destination so there’s no last-minute signing situation. The signed document is also delivered with the signer’s email address. The old paper waivers didn’t do that.
“WaiverSign offers a clean, solid product that customers appreciate when comparing other options. Add in simple, straight-forward pricing, mix that with a support team that works directly one-on-one with customers. You have a recipe designed to grow WaiverSign’s client base at a pace we’ve not seen in years past,” Broyles adds. “We fully expect this growth trend to continue. It’s been a wonderful couple of years.”
About WaiverSign
Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and fool-proof way for collecting customer information in whatever reservation system being used. For more information, visit http://www.waiversign.com/ or call 877.741.7705.
About Resmark Systems
The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience. Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting. Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion. For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).
