Posts tagged with "Verizon"

Which Wireless Firms Are Doing Well?

The study is out for the J.D. Power 2019 U.S. Wireless Network Quality Performance Study—Vol. 1.

As the release linked above describes, this study measures network quality experienced by customers with wireless phones and network performance of tablets and mobile broadband devices. It’s based on responses from 32,159 wireless customers and was fielded from July through December 2018. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West.

The metric used is quality problems per 100 connections (PP100) in call quality, messaging quality, and data quality in each region. Simply put, the lower the number, the fewer problems customers experienced by customers and the better the overall experience is.

The release notes that wireless network problems are rising among customers in the Northeast, Mid-Atlantic, and North Central regions, but that problems have decreased in the Southeast region.

As for what carrier is doing the best overall, Verizon is the clear leader. It ranks highest in all six regions covered in the study, achieving the lowest network quality problems per 100 connections (PP100) in call quality, messaging quality and data quality in each region. T-Mobile ties Verizon in data quality in the Northeast region.

You can find specific charts for each region in the study.

Here’s the link to last year’s release if you’d like to compare.

Smartphones Become Channel of Choice for Buying New Devices

J.D. Power has issued the release for its 2018 U.S. Wireless Purchase Experience Studies – Volume 1, which cover both full service and non-contract carriers.

This year’s studies find that smartphones have emerged as the purchase channel of choice for new wireless buys, ahead of in-store, telephone, and all other online channels in driving customer satisfaction. Satisfaction is highest when customers are making a purchase via smartphone.

Other key points:

–the importance of optimizing the purchase experience for the small screens on wireless phones

–how stores still matter to facilitate research and explain policies such as data usage

–how unlimited data is a big driver of satisfaction when it comes to the cost of service aspect of plans, which is something discussed in last year’s release as well

T-Mobile ranks highest for the full-service carriers, overtaking AT&T which ranked first last year.

This is in addition to other recent releases on wireless, which note the significance of social media in customer service and the importance of unlimited data on wireless network quality and the negative effects of bringing your own devices.

J.D. Power × Network Quality

Photo Credit: Google Images

J.D. Power has just issued the release for its U.S. Wireless Network Quality Performance Study–Volume 1 for 2018, based on the responses of 38,595 wireless customers (phones, tablets, and mobile broadband devices) from July through December 2017.

Below are some of the key findings of the study:

·         Unlimited data continues to improve customer perception of quality: Unlimited data plan customers experience an average of 11 overall network quality problems per 100 connections (PP100) vs. an average of 13 PP100 among customers with data allowances. They also experience a lower incidence of data problems (15 PP100 vs. 17PP100).

·         Bring your own device (BYOD) customers experience higher incidence of network quality problems: Overall network quality for customers who brought their own device is 12 PP100 vs. 11 PP100 for those who paid their carrier in full or in installments for a device. This difference in overall network quality is driven by gaps in calling quality (14 PP100 among those who brought their own device vs. 13 PP100 among those who purchased a device from their carrier) and data quality (17 PP100 vs. 15 PP100).

·         Phone age not really a factor: The average age of a phone brought to a carrier is 19 months vs. 14 months for phones that were purchased through the carrier. However, network quality does not necessarily decline with phone age. Phones less than a year and a half old are associated with 12 PP100 vs. 10 PP100 among phones 18 months or older, suggesting that some quality issues may be caused by network optimization issues and not the age of the phone.

As usual, the different carriers were also ranked. Verizon Wireless ranks highest in all six regions covered in the study, with better PP100 scores than the regional averages in call quality, messaging quality and data quality. U.S. Cellular ranks highest in a tie with Verizon Wireless in the North Central region.

APPLE × SAMSUNG

OF SMARTPHONES AND SUPREMACY —THE NEVER ENDING RACE BETWEEN APPLE AND SAMSUNG

Written by: Amardeep Singh

2016 and 2017 have been strange years for smartphone giants that seem to show no signs of backing out on every front. From Samsung‘s gadgets being seen as potential explosive bombs to Apple admitting its dirty tactics in slowing down its older phones for better sales, from Nokia making a valiant return with the 3310 to Google releasing Pixel. But before techies and phone savants declare their opinions on the best phone for the year as 2017 comes to an end, it’s important to review two of the most happening smartphones that had gripped everyone in hype.

IT’S ALL IN THE SPECIFICATIONS

The iPhone X debuted with a staggering size of 43.6 × 70.9 × 7.7 mm (5.65 × 2.79 × 0.30 inches) showing an absent home screen button when compared to the Note 8’s size of 162.5 × 74.8 × 8.6 mm (6.40 × 2.95 × 0.34 inches).

Initial advertisements by Apple boasted several of the phone’s  features such as a stunning 6.3-inch Super AMOLED display that shows a beautiful 2,436 × 1,125 pixels (458 ppi) home screen. Apple wasn’t just betting on visual appeal to be the main selling point but it seems that the new animated emoji( called animoji) clearly took the stage at the keynote speech.

The phone runs on an A11 Bionic  64-bit architecture with a 2716 mAh battery that Apple promises to power 12 hours of internet, 13 hours of video playback, 21 hours of talk time and up to 60 hours of audio playback. Cameras have seen a vast improvement in the latest release with a M10 motion co-processor being coupled with a dual 12MP rear (both with OIS) and a 7MP True Depth front that captures images up to 4K at 60fps. Video making too has been augmented with users now being able to shoot 1080p at 240fps. Beneath the silver or space Gray exterior the, the provides up to 64GB or 256GB of storage space and the newest iOS 11 framework.

All this for a standard price of nearly a $1000 which is likely to increase in the coming months as Apple hints the possible release of more color variants and even a rumored iPhone 9.

The Note 8 too isn’t much far in that regard when it comes to technology. While slightly heavier than its counterpart, the phone still takes the lead with a 162.5 × 74.8 × 8.6 mm (6.40 × 2.95 × 0.34 inches) size with a 6.3-inch Super AMOLED display and a 2,960 × 1,440 (522 ppi) resolution. While the rear camera is no different than the iPhone ‘s12 MP feature, the front has an 8 MP capability. Early reviews stated that the phone hosts features to create videos at 4K at 30fps and 720p at 240fps. The Android 7.1.1 Nougat OS with a Qualcomm Snapdragon 835 (U.S.)/Samsung Exynos 8895 (international) processor allows for 22 hours of talk time, 13 hours of internet, 16 hours of video playback, and up to 74 hours of audio playback.

Available at three storage spaces of 64GB (U.S.) 128, 256GB (International) and two colors of midnight black and orchid gray, the phone will cost buyers $ 930.

VERDICT— WHAT THE PUBLIC HAS TO SAY

The iPhone X launch brought some radical changes to its generation of smartphones which were welcomed by some but ridiculed and criticized by most. Despite showing some amazing sales figures when compared to the iPhone 7 which was considered to be no less than disastrous on the public front, the Note 8 still holds a competitive edge against the former.

Buyers are specifically amazed at the uses for Google Assistant and the S pen along with several other features such as Bixy, peripheral ports and its special lock-in procedures.

However, newer versions of the Note 8 have attracted some hindrance after users reported that they were unable to charge even on plugging after using them for the first time. Users are also dissatisfied with facial detection, screen burning and short battery lives on the latest iPhone. And the company too seems to be on thin ice as it revealed details about slowing down ageing phones which took a big crunch at its stock prices.

But only time will tell if either company can maintain a stronghold of their investors and consumers as the year comes to another end.

Photo credit: Stuff.tv

A Concert for Charlottesville × Livestream

A CONCERT FOR CHARLOTTESVILLETO BE LIVESTREAMED ON TUMBLR

 

Fans Can Tune In On Tumblr For An Evening of #MusicandUnity On September 24

 
Performers include: Dave Matthews Band, Pharrell Williams, Justin Timberlake,

Chris Stapleton, Ariana Grande, The Roots, Brittany Howard of Alabama Shakes, Cage the Elephant and Special Guests

In response to the recent events in their hometown of Charlottesville, VA, Dave Matthews Band will host an evening of music and unity that is FREE for members of the Charlottesville and University of Virginia communities. The event – produced by Live Nation, Starr Hill Presents and the University of Virginia will be livestreamed to a global audience through a media partnership with Oath (a subsidiary of Verizon).

 

The event, hosted by Dave Matthews Band, will be held in their hometown at the University of Virginia’s Scott Stadium. Fans can tune in at musicandunity.tumblr.com beginning at 5:55 PM ET on Sunday, September 24, 2017, as well as via other Oath brands including HuffPost.com, Aol.com, Yahoo.com, BUILDSeries.com, and on other social media platforms.

A Concert for Charlottesville” will feature: Dave Matthews Band, Pharrell Williams, Justin Timberlake, Chris Stapleton, Ariana Grande, Brittany Howard of Alabama Shakes, The Roots, Cage the Elephant and special guests.

 

The livestream will be co-produced by Oath Studios furthering Oath’s commitment to bringing live experiences that drive community to users around the world, and will be directed by Brett Ratner, award-winning film director and producer.

 

About Oath

Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of media and technology brands. A global leader in digital and mobile, Oath is shaping the future of media. For more on Oath, visit

www.oath.com.