5 Tips To Choose The Right Property Management System For Your Hotel
Hoteliers and their staff are busy all the time. Anything that can take some weight off their shoulders will help them to work on other important tasks. Property Management System is the solution as it removes repetitive tasks and takes care of time-consuming processes. But the problem is: choosing the right PMS tool to help manage your property. Making a wrong move will result in losing not only money but a great deal of your time too. Here are five tips to help you choose the right property management system for your hotel.
Mind the Costs
Look for what your business needs and then choose a PMS that will meet the requirement. Even though costs will play an essential factor, it’s important to have a system that works with your workflow and meets your needs. Take advantage of the free trial or demo, which in fact is something you should ask first, and see whether it’s suitable for your hotel.
Opt for a cloud-based rather than the premise-based system which is more costly. The cloud-based system will not require you to hire an IT service to manage it. You will only have your computer or mobile to deal with. Remember to find something that favors your pocket.
Security Should be of Concern
To safeguard all the information about your guests’ data and prevent any breaches, security should be your concern. In an era where customer privacy is of utmost importance, and you don’t want to lose them, you should ask for a hotel property management system demo from every provider to see what they have as far as security is concerned.
Security breaches in hotels can involve password theft, network compromise, personal data compromise, etc. All the breaches are dealt with individually. Some need an application firewall to solve the problem while others are more complex and require a closer look.
Form a Plan and a Team
Unless you have a small-home-turned-hotel where you and your spouse are the team, one of the critical things to do is forming an integration team consisting of managers and staff. The importance of doing this is to make sure that the PMS addresses most of the needs in your hotel and it’s evaluated from different viewpoints.
Creating a plan and a team will also allow you to involve the eventual users, who are the staff. For small hotels or lodgings, ma’ and pa’ sit down and discuss the plan because they are the staff. It’s a vital decision to make and not even the activities of the day should make you forget about it. It will make your life easier and allow you to make more money.
Look For a PMS Provider Offering Training
Hospitality is an ever functional industry running 24/7, and you should look for providers who can offer support whenever you need. That should also mean that they are available to troubleshoot any problems you might face. Go for a PMS that provides training for the first-time users and also provides a refresher course in case you need it later on.
Ongoing training and support will help you understand new features and integrations. It’s vital to find a PMS that offers assistance so that you can solve some of the issues you might have.
Find One that Can be Integrated with Other Apps
PMS should be able to perform all the tasks flawlessly with other apps, that means, data from PMS can be transferred to other apps seamlessly so that work can be managed better. Inquire to understand whether the app can communicate and integrate with other systems.
What does this mean? For instance, if you have been storing all your data as Microsoft Excel file then you adopt a new web-based app, the data can be copied accurately and correctly such that no one will have to type it all again i.e. PMS with csv import-export feature.
Think about yourself, your staff and your property. What could make their work easier and boost your profits at the same time? The answer is the Property Management System. Use the tips above to choose the most convenient one.