Posts tagged with "Southwest Airlines"

illustration by Reb Czukoski for use by 360 Magazine

Elliott Advocacy Releases 2022 Readers Choice Nominees

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Elliott Advocacy, the nonprofit online consumer advocacy organization, has announced the release of its 2022 Readers Choice Award nominees, with voting beginning today here. Sponsored by Medjet, the leading air medical transport membership program for travelers, the Elliott Advocacy Readers Choice Award is an annual recognition of companies in various consumer sectors that offered outstanding […]

Passport illustration by Heather Skovlund for 360 Magazine

Airlines Urged to Issue Refunds

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Consumer Reports & PIRG Urge Airlines to Provide Full Refunds for Flights Canceled During Pandemic as Voucher Expiration Dates Approach Groups Call for Airlines to Extend Voucher Expiration Dates Through At Least End Of 2022 With the one-year anniversary of the nationwide COVID-19 lockdown approaching, Consumer Reports and U.S. PIRG sent a letter to ten domestic airlines today calling […]

Emotional Support Animal Airline Laws Changing January 11th

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In 2020, the Department of Transportation made a new determination that only service dogs would continue to be protected under the American’s with Disabilities Act, thus categorizing emotional support animals as pets. So far, only Southwest Airlines have stated that they will continue to accept ESA’s at no charge. Both Alaska and American Airlines have […]

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

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Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have […]

Devon Gilfillian: Winter Wonderland

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Devon Gilfillian ushers in the holiday season with an infectious, soulful take on Winter Wonderland. Download it here! “I decided to cover ‘Winter Wonderland’ because it takes me back to being a kid in Philly, watching inches upon inches of snow fall to the ground and praying for those three extra snow days to be […]

Winning Loyalty Programs

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Research shows increasing your customer retention rate by five percent has the potential to increase your profit by up to 95 percent. With the potential for a payoff like that out there, it’s absolutely imperative to consider as many ways as possible to hold on to your existing customer base. A proven method of accomplishing […]

Kirby Chambliss × Hot Air Balloons

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Pilot takes to stunning skies to mark National Hot Air Balloon Day in style. Kirby Chambliss switched chicanes for hot air balloons in a novel and eye-catching display to mark National Hot Air Balloon Day. Some 99 years after Indianapolis Motor Speedway held its first event, a hot air balloon race, the Red Bull Air […]