Posts tagged with "sell"

4 Fulfillment Details to Look for in 2019

If there’s one shining light guiding e-retailers in an industry both fueled and marred by the details, it’s to focus on the customer experience. Though everything technically affects the customer experience to some degree, nothing plays a central role in satisfying customers more than the fulfillment process.

So it makes sense that these four fulfillment details to look for in 2019 all directly enhance customer satisfaction and shopping convenience.

Let’s learn more about what’s in store for this year and beyond.

Heavy Investments in AI and Automation

It’s clear that fast and affordable shipping is the new standard in fulfillment. But for retailers to meet these standards they’ll have to achieve automation at scale — things like robot-operated warehouses, self-driving trucks, and drones. JD.com is one company after Amazon that’s investing heavily in these areas. The Chinese retailer’s already operating humanless warehouses of the future, and completed their first government-approved drone delivery in Indonesia in early January.

Meanwhile, DHL is investing $300 million to quadruple robots in their warehouses this year, and Uniqlo announced in late 2018 that they were investing over $770 million in automating its warehouse and distribution system. Top titans like Amazon, Walmart, Zappos, UPS, and FedEx already operate automated warehouses, but as long as the automation race is ongoing, so too will these companies’ developments.

Lenient Return Processes

Brands like Ikea, Amazon, Target, Walmart, Costco, Zappos and Nordstrom all have success in common, but they also have customer-friendly — some would say exceedingly lenient — return policies. These two things aren’t mutually exclusive.

Reverse logistics is an absolute mess for the typical online business — eating into profits and making operating margins hard to assess. Look for companies to develop better systems to facilitate returns, process returned products and improve their quality of shipping to reduce the number of defective goods. This will coincide with brands adopting more lenient returns policies, as well as leading with them in their promotional tactic. After all, this is a great way to acquire new customers, curb cart abandonment rates and increase average order value. Of course, brands will need to take measures to address fraud and/or abuse as they change their terms and conditions.

Subscription-Based Ordering for Everyday Products

Regardless of how material we are, we all use and need certain products on a daily basis. The thought of not having any toothpaste left before going to sleep, running out of toilet paper at the wrong time, or not have any groceries in the house when you want to prepare a meal is certainly offputting. This is why the subscription e-commerce market has grown by more than 100 percent per year over the past five years.

While subscription e-commerce is nothing new (we all remember Dollar Shave Club’s viral takeoff), we’ve seen other gems like Blue Apron and Birchbox come about in recent years. We’ll continue to see more of these subscription-based models, as well recurring order options and monthly boxes for everyday items offered by stores ranging from those that sell beauty products from home to big-name brands. Consumers, always looking for more convenience and less ‘one-off’ errands will respond positively.

Checkout-Free Retail

While automation at scale will need to occur to power what’s growing steadily into a $5 trillion global market, it’s unlikely some customers will ever be satisfied with delivery timeframes. Further, complications like package theft and damage in transit aren’t going away overnight. This sets the table for a lot more check-out free retail stores. Amazon Go’s experiment appears to be successful, with allegedly thousands more to come.

As Forbes notes, plenty of other retailers are getting involved as well — this includes GoodHousekeeping Lab via their Mall of America pop-up shop, Alibaba’s supermarket chain Hema, as well as Bingobox and AVA Retail. Meanwhile companies like Zippin, Standard Cognition and Trigo are providing the solutions to accomplish this.

Checkout-free stores will be the ultimate commercial win-win. Retailers deal with less payroll, less inventory, and less theft, while consumers get unobstructed convenience in their shopping experiences.

And, while the first examples we’re seeing are on a small, convenience-type level, in-person transactions of all sorts will shift accordingly—creating the need for micro-warehouses (think Ikea) that can serve both front and back-end operations.

Don’t expect all these details to bleed into every consumer experience shortly, but this year will mark a pivotal wave of progress for each of these areas.

The Best Products To Sell From Your Home

Looking to earn some extra cash? One of the best ways to do this in today’s day and age is to sell items online from your home by setting up your own e-commerce company. This can be relatively straightforward to do as the entire operation can be run from your own home and in many cases you do not even need to store the goods at your house. The key to success will be picking the right items to sell – in addition to being in demand, these should also be ones that are cheap to source, easy to store and simple to deliver. Here are a few good options.

Jewelry

Jewelry is always in demand, and people often prefer to buy from independent and small suppliers so that they can find unique, eye-catching designs at affordable prices. Whether you are making the jewelry yourself or sourcing it from elsewhere, this can be very easy to sell online, and it is always in demand. Just make sure that you include high-quality photographs and product descriptions with each piece so that the consumer has a clear idea of what to expect.

Cosmetics

Similarly, cosmetics and beauty products are always in demand with people constantly on the lookout for hidden gems from smaller suppliers. Cosmetics can also be simple to store, package and ship and there are also many companies that allow you to sell on their behalf which can be an effective way to sell in-demand products.

Socks

The sock industry is experiencing a huge boom right now, and it is expected to exceed $11 billion by 2023. In particular, colorful designs and unique patterns are proving to be highly popular so look to source wholesale socks, and you could start running a lucrative business. Additionally, they are perfect for home businesses because are lightweight and you can order in bulk to allow for an increased average order value with product bundling.

Baked Goods

Thanks to shows like The Great British Bakeoff there has been a surge in demand for baked goods in recent times. You can capitalize this by baking your own goods and selling them both directly from your home and online. This can be an excellent business to run from home, but you will need to make sure that you have thought about how to ensure freshness when shipping baked goods.

Smartphone Accessories

Seeing as they play such a key part in modern day life for people of all ages, it is no surprise that smartphone accessories are exploding in popularity in 2018. What’s more, they are also very cheap to source and easy to store, so they are ideal for businesses that are run from home.

Selling products online from your home can be a terrific source of income whether it is your sole source of income or a way to earn on the side. The above are all good options for products to sell from your home as they are in demand, easy to keep around the home and simply to ship.

BRAVO x SERHANT

BRAVO MEDIA CLOSES THE DEAL IN NEW SERIES “SELL IT LIKE SERHANT” PREMIERING WEDNESDAY, APRIL 11 AT 10PM ET/PT

‘MILLION DOLLAR LISTING’ STAR RYAN SERHANT PUTS HIS SALES SKILLS TO THE ULTIMATE TEST

Bravo Media is stepping up its sales game with top New York City realtor Ryan Serhant in the new docu-series “Sell It Like Serhant,” premiering Wednesday, April 11 at 10pm ET/PT. It doesn’t matter what you’re selling – if you know your client and your product, a good salesperson can sell anything to anyone, and no one exemplifies this better than Ryan Serhant, the leader of one of the top real estate teams in the United States. In this new series, Ryan answers the call of struggling salespeople across multiple industries who are on the brink of losing their jobs and are desperate for his expertise. With some tough love and humor, Ryan will give underperforming employees a head-to-toe business overhaul and turn them into sales machines.

In each episode, Ryan takes a deep dive into each protégé’s world, using every trick in the book to become their bootcamp instructor, friend, teacher and even customer, to help them reach their full potential. Ryan goes all in, often hilariously so, as he learns the ropes of different industries that are somewhat foreign to a “Million Dollar” broker – from learning to sell services in a waxing salon, to learning the world of high stakes hot tub sales, he will push his students, and himself, to the limit. As he tries their products and tests their sales skills, he gets to the root of what’s troubling each salesperson, breaking them down and building them back up with expert knowledge and newfound confidence. Ultimately, employees will be put to the test each week when he or she will showcase their new skills in full view of their bosses and hopefully prove they can “Sell it Like Serhant.”

Meet Ryan Serhant

Ryan Serhant’s first day in the real estate business was on September 15, 2008, the day Lehman Brothers filed for bankruptcy in the wake of the subprime mortgage collapse. While the real estate sector has slowly recovered, Serhant has become one of the most successful brokers in the world, with agents under his leadership in New York City, Los Angeles, Miami and the Hamptons. Ryan is known to audiences all over the world as one of the stars of Bravo’s Million Dollar Listing: New York. Serhant is recognized as a real estate powerhouse. His team at Nest Seekers International sold just under $1B in real estate in 2017 and consistently ranks in the top five real estate teams nationwide in the Wall Street Journal Real Trends annual review, with Serhant consistently the youngest team leader in the top ten. As a real estate expert he is a frequent contributor to CNN, CNBC, The Today Show and Bloomberg TV, and is often quoted in The New York Times, Forbes, and the Wall Street Journal. He is the real estate correspondent for Daily Mail TV, a nationally syndicated television show and he recently launched his own vlog. Serhant is an active supporter of nonprofit organizations including DKMS, Operation Smile, Save the Children, Make a Wish, the Human Rights Campaign, Ronald McDonald House, Habitat for Humanity, Pink Agenda and UNICEF, among others. After graduating Hamilton College in 2006 with twin degrees in English literature and theatre, Serhant headed to New York City to pursue an acting career before becoming a successful real estate broker. He currently lives in New York City with his wife Emilia.

“Sell It Like Serhant” is produced by World of Wonder with Fenton Bailey, Randy Barbato, Tom Campbell and Danielle King serving as Executive Producers along with Ryan Serhant and Rob Bola as Co-Executive Producers.