Posts tagged with "sales"

Wireless carriers are confronting increased competition

Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 2.

Specifically, the percentage of device purchases made via carriers’ websites and overall level of customer satisfaction with those purchases has declined since the Volume 1 study, released in January 2019. Meanwhile, the total percentage of wireless purchases made via Amazon has increased by 3 percentage points during the same period, and customers who purchase via amazon.com are much more satisfied with their purchase experience than with their carrier website (884 vs. 851, on a 1,000-point scale).

“Wireless carriers have made meaningful investments in their digital channels, and while those investments are positively influencing customer care, there is still room for improvement when it comes to optimizing purchase experience,” said Ian Greenblatt, Managing Director at J.D. Power. “Carriers need to be positioned to satisfy their customers’ shopping preferences as the industry gets closer to 5G and the introduction of new phone models.”

Study Results

For full-service carriers, T-Mobile ranks highest with a score of 864. Verizon Wireless (837) ranks second and AT&T (836) ranks third.

For non-contract full-service carriers, Cricket ranks highest with a score of 862. Metro by T-Mobile (851) ranks second and Boost Mobile (850) ranks third.

For non-contract value carriers, Consumer Cellular ranks highest with a score of 876. TracFone (834) ranks second and Straight Talk (832) ranks third.

Now in the 16th year of publication, the U.S. Wireless Purchase Experience Full-Service Performance Study and U.S. Wireless Purchase Experience Non-Contract Performance Study evaluate the wireless purchase experience of customers who use any one of three purchase channels: phone calls with sales representatives; visits to a retail wireless store; or online/website. Overall purchase experience satisfaction with both full-service and non-contract carriers is measured in six factors (in order of importance): store sales representative; website; phone sales representative; offerings and promotions; store facility; and cost of service. The studies were fielded from January through June 2019.

COACHELLA 2019

Coachella returns to the Empire Polo Club in Indio, CA for two weekends set for April 12th  14th and April 19th 21st. Childish Gambino, Tame Impala and Ariana Grande will headline both weekends. (Full lineup as of January 2nd below).
Passes for Coachella Valley Music and Arts Festival go on sale Friday, January 4 at 11 AM PT at coachella.com, while supplies last. All taxes, shipping and fees are included in listed pass prices.

1/3 TripAdvisor Reviews Are Fake

HotelPlanner.com CEO Tim Hentschel explains how the recent report claiming 1 in 3 TripAdvisor reviews are fake.

Despite the report of fake reviews, Hentschel still trusts in TripAdvisor. “Tripadvisor has always kept a Chinese wall between its review department and advertising department,” according to Hentschel.

Hentschel elaborates that “TripAdvisor’s high traffic numbers mean it has always been able to have an independent review department. The site’s advertising sales have always been independently strong like Google or Amazon.”

Additional Tim Hentschel talking points:

  • “This debate is very old in travel tech circles. Everybody has been trying to build the perfect machine to spot fake reviews, but nobody has gotten close yet.”
  • “There are sites that make you verify a purchase before you can post a review, but those can be tricked as well, especially by a hotel or restaurant generating fake receipts.”
  • “Up to a few years ago the general consensus in travel tech circles was overall rating is a good indication of the quality of the project, i.e. anyone can fake a few reviews, but if you have hundreds and thousands of reviews and they are mostly positive or mostly negative, then that is good sign of the overall quality of the product.”
  • “A large problem are sites that charge companies a monthly fee to keep up positive reviews. Yelp is facing multiple lawsuits for this practice.”

HotelPlanner.com, the largest group hotel booking site in the world, was called the “go-to site” for travel planners by The New York Times.

JG BLACK BOOK’S NEW PRESIDENT!!

Alexandra Avila appointed President of JG Black Book.

JG Black Book, one of the world’s leading luxury travel industry consulting firm, announced yesterday that Vice President of Industry and Media Relations, Alexandra Avila, will assume the role of President of JG Black Book, effective May 1, 2018. Current Founder, President and CEO, Jena Gardner, remains as CEO, increasing her involvement with the growth and diversification of the agency’s parent brand, JG Worldwide.

Alexandra started working with Jena Gardner, Founder of JG Black Book, in 2009, returning in 2014 as a client when she was the Director of Sales and Marketing for Le Soleil D’Or a luxury resort in the Caribbean. In 2015 she returned to her JG Black Book roots where for the past three years Alexandra has been instrumental in bridging the agency’s assets in sales, marketing, branding, social media and public relations, offering clients increased ROI and added value in an increasingly competitive market where brands need a unified voice.

Alexandra has a strong background in the new integrated world of trade and public relations with experience that has combined partnership development, digital marketing and social media to maximize trade and consumer exposure. Her years of proven success has seen her implement creative marketing solutions to support brands within the travel, fashion and publishing industries, such as Travel + Leisure Magazine, the Guggenheim Museums, Ideeli and the Tod’s Group.

In her most recent position as Vice President of Industry and Media Relations, Alexandra led JG Black Book’s PR and Sales Representation departments, managing a team of 15, finding synergies between the services to identify efficiencies for clients which include some of the world’s leading properties, tour operators and tourism boards around the globe. Under her direction, revenue continued to increase and new partners include Delfin Amazon Cruises, Condor Travel, Al Bait Sharjah, Sheldon Chalet, The Giardino Group, Elewana, Global Community, Principal Hotel Company and The Stafford London.

As president, Alexandra will work closely with the executive team as the company continues to evolve as a fully integrated one-stop sales and marketing agency. The focus will be on growing new business, attracting fresh talent and maintaining superior client service, while building on the agency’s expertise and A-list contacts within the luxury hospitality industry in North America, Latin America and the United Kingdom.

Commenting on the announcement, Jena Gardner says “Alexandra is widely recognized for her creative business-minded approach which is essential to the success of our partners as well as ours” said Gardner. “She is committed to achieving operational excellence and innovation and I’m excited for the future of JG Black Book as she takes a lead on integrating our operations further”.

Alexandra Avila added, “I’m excited to build on the highly reputable foundation we have established. We have a strong, passionate team with top connections in the industry and media place, and are focused on achieving only the best results for our clients. We now have even more tools to work with and opportunities to deliver consolidated campaigns in a sector that is rapidly changing and needs to be more dynamic than ever before”.

Founded in 2002 by travel industry veteran Jena Gardner, JG Black Book’s mission is to champion independent travel brands to tell their stories, build new networks and increase sales. Over the last 15 years, the highly successful consulting firm has helped over 150 of the world’s most extraordinary travel providers increase their share of voice in a constantly changing marketplace.

This appointment announcement comes soon after Gardner’s recent acquisition of MERCURYcsc – a leading creative, advertising and digital agency which expands JG Worldwide’s portfolio of services to now include full brand development, content creation, digital and social campaigns, advertising and media planning.

This perfectly complements the robust trade representation, public relations, marketing and strategic consulting services that JG Black Book and sister agency W!T are already known for.

ABOUT JG BLACK BOOK:
JG Black Book’s purpose is simple – to give destinations a voice. We are a full-service consulting firm that offers integrated Public Relations, Trade Relations, Marketing, and Branding services to clients in the travel and travel lifestyle sector. We help destinations gain exposure, build brands, establish networks and increase sales in North America, Latin America, and the U.K. The JG Black Book team of industry veterans, unique service model, and powerful connections have built the firm’s reputation as a trusted advisor for more than 130 of the world’s most celebrated travel brands including British Virgin Islands Tourist Board, Belize Tourism Board, Micato Safaris, Grace Bay Resorts, Leeu Collection, Andronis Luxury Suites, Volcanoes Safaris, Stafford London, Sonnenalp Hotel, Elewana Collection, GHM, the British Virgin Islands Tourist Board and the country of Belize. For more information on JG Black Book, please visit www.jgblackbook.com or call 212-967-5895.

Discover Our PR Portfolio:

Al Bait
Sharjah
Global
CommUnity
Islas Secas
Reserve & Lodge
Revealed
America
Volcanoes Safaris
Bwindi Lodge
Volcanoes Safaris
Virunga Lodge
Eastern
Safaris
Heritage
Tours
Leeu
Collection
Sheldon
Chalet
Volcanoes Safaris
Kyambura Gorge Lodge
British Virgin
Islands
Inca
Rail
Martinhal Family
Hotels and Resorts
Sonnenalp
Hotel
Volcanoes Safaris Mount Gahinga Lodge

Facebook;

Instagram;

Twitter;

Pinterest;

Book Collection

Outdoorsy Expands 

Outdoorsy Expands to Canada – Bringing the RV Sharing Economy to Millions of Canadians

Outdoorsy and Aviva Canada team up to bring an RV peer-to-peer marketplace to Canadians coast to coast.

Outdoorsy, the largest and most-trusted RV rental marketplace, announces its launch to all Canadians today. Both RV owners and renters alike can now travel across Canada or the USA in motor-homes, camper-vans, travel trailers and adventure vehicles facilitated through the Outdoorsy platform.

Outdoorsy is widely recognized as the market leader in the sharing economy and known for its customer service, highest 5-star ratings & reviews, comprehensive insurance coverage, bank-level secure online payments and optional roadside assistance and GPS tracking.

The company is bringing that same commitment to Canada by opening offices and employing Canadians in customer service, marketing and bilingual sales positions.

“I’m a proud Canadian, born and bred. The company was started in my home in Vancouver Canada but scaled in the United States. We’re pumped to finally launch it with Aviva, the best insurance partner bringing insurance solutions to Canadians from coast to coast,” says Jen Young, Outdoorsy chief marketing officer. “This is an incredibly special homecoming for me.”

Aviva Canada has underwritten a $2 million third party liability insurance program in partnership with Outdoorsy and backed the company’s launch in Canada.

The partnership between Aviva and Outdoorsy introduces an insurance solution representing the height of innovation in the sharing economy. RV owners can now turn their parked RV into profit centers by earning extra income renting to other campers through Outdoorsy with insurance coverage included at no extra charge.

“We’re excited to team up with Outdoorsy because they are the most reputable and sustainable partner in this business, winning the hearts and minds of RV enthusiasts,” says Daniel Ignoto, Aviva Canada vice president of lifestyle personal insurance. “We’re both committed to building products that have long-term value for our customers and support the way they’d like to travel.”

“Outdoorsy’s Canadian RV insurance solution and dedicated Canadian support team provides the same quality experience that we are known for in the United States,” says Jeff Cavins, Outdoorsy CEO.

The Outdoorsy platform offers RV renters the opportunity to:

  • Easily search and book a broad variety of RVs personally cared for by their owners that suit a variety of tastes and needs
  • Communicate directly with owners who want to share their knowledge and often assist with advice and road trip itineraries
  • Save money and enjoy more frequent, unique vacations as RVing is a cost-effective way to travel
  • Travel fully insured and with peace of mind under an automatic insurance coverage

RV owners, on the other hand, can:

  • Earn up to $46,000 per year renting their RV(s)
  • List their RV for free through a simple step-by-step process
  • Handpick pre-qualified renters through profiles, ratings and reviews and remain in complete control of who rents
  • Set rates and availability and accept bookings they are comfortable with
  • Receive secure payments made directly into their bank account
  • Be part of a community of other knowledgeable RV owners

To list your RV, rent an RV or to find out more, please visit: ca.outdoorsy.com.

For more information about RV insurance coverage, please contact an Aviva broker or visit aviva.ca/RVsharing.​

 About Outdoorsy:
Outdoorsy is the largest and most trusted marketplace on the planet with hundreds of thousands of rental days, 1+ million message exchanges between RV owners and renters and a rapidly expanding global fleet of unique outdoor vehicles.  We’re mobilizing the 16 million idle RVs around the world, ensuring everyone has the access, choice and opportunity to safely enjoy outdoor recreational vehicle travel. We’re empowering RV owners to realize life-changing financial benefits. For more information, please visit www.outdoorsy.comca.outdoorsy.com.

 About Aviva Canada:
Aviva Canada is one of the leading property and casualty insurance groups in the country providing home, automobile, leisure/lifestyle and business insurance to 2.9 million customers. As a subsidiary of UK-based Aviva plc, the company has more than 4,000 employees focused on creating a bright and sustainable future for their customers and communities.

Aviva Canada invests in positive change through the Aviva Community Fund, Canada’s longest running online community funding competition. Since its inception in 2009, the Aviva Community Fund has awarded $8.5 million to over 280 charities and community groups nationwide. Aviva Canada, bringing over 300 years of good thinking and insurance solutions to Canadians from coast-to-coast.  

For more information, visit aviva.ca.

DION K. HICKLES

Dion K. Hickles has over 10 years of experience providing leadership in project management, real estate, construction, and engineering operations for federal and local government agencies, fortune 500 companies, small businesses, and educational institutions. Dion is a Real Estate Broker with Re/Max Premier based in the Chicagoland area with all-around expertise in multiple aspects of real estate, site development and construction. He’s experienced in negotiation, conflict-resolution and consensus building skills. Mr. Hickles has repeatedly provided expertise on major portfolio management and commercial and residential development and transactional activities for various clients. Additionally, Dion has experience collaborating with design consultants in developing schematic designs for new and existing real property.

Dion has an impressive history in defining and clarifying customers’ real property outlook by evaluating client entrance and exit strategies, performing market analysis and ensuring his client’s needs are appropriately addressed. He’s recognized as an advanced real estate leader with a creative approach to critical thinking and proven program development and sales’ strategies. Dion is a strong communicator able to produce and manage real property buyer and seller relationships, lasting networks and has the natural ability to interface with diverse populations.

Dion has managed real estate solutions for over 6 organizations, and he delivers strategic consulting to companies nationally. During his career, he has been promoted five times, contributed to asset growth for corporations, developers, investors and individuals. During his tenure, he has provided his expertise on development programs totaling $8.8B.

Dion received his B.S. in Civil Engineering from the University of Wisconsin-Madison in 2005 and his M.S. in Real Estate from Roosevelt University in 2015. 

Dion is on Instagram and Facebook at: @dionthebroker

His blog: http://www.chicagonow.com/building-chicago/

His website: dhickles.illinoisproperty.com

Dion Hickles’ Realtor Testimonials:

 “I HIGHLY recommend Dion Hickles for any real estate or rental needs. He met every request and exceeded my expectations with respect to helping me find the perfect apartment. He set up my appointments and attended every viewing with me, making sure I was happy and did not stop until I found what I wanted. To say that Dion is an asset is an understatement. I’m very grateful and pleased with the service he provided.”

– Jessica, Chicago, IL

“Working with a first-time homebuyer takes a special level of knowledge, patience, and endurance. You need to be part realtor, teacher, and coach. I found all of these qualities in Dion as he helped me navigate the home buying process. There were times when I felt discouraged and Dion reminded me that what I was experiencing was normal. There were other times I walked into a property with stars in my eyes and he brought me back to reality and was honest in sharing that he didn’t feel it was the best investment. Dion would also email me helpful links and share City of Chicago home buyer resources which were extremely beneficial when it came time to close. A quality that really impressed me was Dion’s responsiveness. There were a number of days and nights when I called or text at odd hours and would be pleasantly surprised that Dion would answer or text back in minutes! Throughout the process I had a wonderful teacher, coach and realtor and I would highly recommend Dion to any homebuyer, but definitely one who is new to the experience.”

– Ayanna, Chicago, IL

“I began searching for a home in 2015, but had no idea who I should trust in my area to help me. I turned to Dion Hickles because I knew he was a knowledgeable Realtor and could help guide me in the process. Although I was interested in homes outside of Dion’s state, he took time to help me find a realtor that could meet my needs locally. My experience was seamless in working with Dion, and then, a new realtor in my home state who supported me through closing on a home. Dion was sure to check in throughout the process to confirm the referral was a good fit.

I would recommend Dion to anyone looking for a top professional in the business, and his commitment to high standards met my needs from beginning to end. You can tell he enjoys his work, which helped make my home buying process stress-free…even with an out-of-state home.”

– Robyn, Washington, D.C.

“Dion worked with me under very rushed conditions. He is knowledgeable and asked all the right questions to help me make informed decisions. I am pleased with Dion and would recommend him first to everyone in need of a Realtor.”

– Veronica, Chicago, IL

“Dion was very proactive which made this process super easy and simple. For a busy person who’s always on the go, Dion did a great job of keeping me on task. His response time was impeccable and he’s very knowledgeable about the industry. He came prepared to negotiate in my best interest. Can’t wait to work with him again!”

– Shani, Chicago, IL