Posts tagged with "returns"

4 Fulfillment Details to Look for in 2019

If there’s one shining light guiding e-retailers in an industry both fueled and marred by the details, it’s to focus on the customer experience. Though everything technically affects the customer experience to some degree, nothing plays a central role in satisfying customers more than the fulfillment process.

So it makes sense that these four fulfillment details to look for in 2019 all directly enhance customer satisfaction and shopping convenience.

Let’s learn more about what’s in store for this year and beyond.

Heavy Investments in AI and Automation

It’s clear that fast and affordable shipping is the new standard in fulfillment. But for retailers to meet these standards they’ll have to achieve automation at scale — things like robot-operated warehouses, self-driving trucks, and drones. JD.com is one company after Amazon that’s investing heavily in these areas. The Chinese retailer’s already operating humanless warehouses of the future, and completed their first government-approved drone delivery in Indonesia in early January.

Meanwhile, DHL is investing $300 million to quadruple robots in their warehouses this year, and Uniqlo announced in late 2018 that they were investing over $770 million in automating its warehouse and distribution system. Top titans like Amazon, Walmart, Zappos, UPS, and FedEx already operate automated warehouses, but as long as the automation race is ongoing, so too will these companies’ developments.

Lenient Return Processes

Brands like Ikea, Amazon, Target, Walmart, Costco, Zappos and Nordstrom all have success in common, but they also have customer-friendly — some would say exceedingly lenient — return policies. These two things aren’t mutually exclusive.

Reverse logistics is an absolute mess for the typical online business — eating into profits and making operating margins hard to assess. Look for companies to develop better systems to facilitate returns, process returned products and improve their quality of shipping to reduce the number of defective goods. This will coincide with brands adopting more lenient returns policies, as well as leading with them in their promotional tactic. After all, this is a great way to acquire new customers, curb cart abandonment rates and increase average order value. Of course, brands will need to take measures to address fraud and/or abuse as they change their terms and conditions.

Subscription-Based Ordering for Everyday Products

Regardless of how material we are, we all use and need certain products on a daily basis. The thought of not having any toothpaste left before going to sleep, running out of toilet paper at the wrong time, or not have any groceries in the house when you want to prepare a meal is certainly offputting. This is why the subscription e-commerce market has grown by more than 100 percent per year over the past five years.

While subscription e-commerce is nothing new (we all remember Dollar Shave Club’s viral takeoff), we’ve seen other gems like Blue Apron and Birchbox come about in recent years. We’ll continue to see more of these subscription-based models, as well recurring order options and monthly boxes for everyday items offered by stores ranging from those that sell beauty products from home to big-name brands. Consumers, always looking for more convenience and less ‘one-off’ errands will respond positively.

Checkout-Free Retail

While automation at scale will need to occur to power what’s growing steadily into a $5 trillion global market, it’s unlikely some customers will ever be satisfied with delivery timeframes. Further, complications like package theft and damage in transit aren’t going away overnight. This sets the table for a lot more check-out free retail stores. Amazon Go’s experiment appears to be successful, with allegedly thousands more to come.

As Forbes notes, plenty of other retailers are getting involved as well — this includes GoodHousekeeping Lab via their Mall of America pop-up shop, Alibaba’s supermarket chain Hema, as well as Bingobox and AVA Retail. Meanwhile companies like Zippin, Standard Cognition and Trigo are providing the solutions to accomplish this.

Checkout-free stores will be the ultimate commercial win-win. Retailers deal with less payroll, less inventory, and less theft, while consumers get unobstructed convenience in their shopping experiences.

And, while the first examples we’re seeing are on a small, convenience-type level, in-person transactions of all sorts will shift accordingly—creating the need for micro-warehouses (think Ikea) that can serve both front and back-end operations.

Don’t expect all these details to bleed into every consumer experience shortly, but this year will mark a pivotal wave of progress for each of these areas.

Icewear Vezzo Returns With New Track “European”

Just recently, Detroit underground icon Icewear Vezzo returns with a new track European. This is his second release under his recently minted deal with Motown and Capitol Music Group.

Get it here.

Adding to the excitement for his upcoming mix-tape, Icewear Vezzo celebrates this moment with a music video for European–check it out here!

Icewear Vezzo proudly leads a new era of Motor City hip-hop. His explosive discography encompasses the fan favorite Clarity mixtape series and breakout Moonwalken, which boasted beats from heavyweights such as Zaytoven and TM 88. Following a stint in Federal Prison, he ignited 2018 as his biggest year yet. In addition to a triumphant return to the stage at Detroit’s Hot 107.5 Summer Jamz, he dropped the acclaimed 337 EP with Earlly Mac and set the internet abalze with the brash and blunt banger Drank God Back Freestyle. Mass Appeal predicted, Detroit’s best hope at a singular star is Icewear Vezzo, and Hypebeast dubbed him, “The King of Contemporary Detroit Rap.” A pillar of his community, he also owned the local haunt Chicken Talk restaurant.

With his surefire spitting and slick storytelling, he ushers in the next generation of Detroit legends.

Oxygen Media “Cold Justice”

Oxygen Media, the network for high-quality crime programming, kicks off a brand new season of true crime investigative series “Cold Justiceon Saturday, August 4 at 6 pm ET/PT.  From executive producer Dick Wolf and award-winning producers Magical Elves, the series follows veteran prosecutor Kelly Siegler and her rotating team of seasoned detectives – Johnny Bonds, Steve Spingola, Aaron Sam, Tonya Rider and Abbey Abbondandolo, as they dig into small town murder cases that have lingered for years without answers or justice for the victims. The “Cold Justice” team has worked with local law enforcement from across the country on over 65 cases, and has successfully helped bring about 37 arrests and 18 convictions.  For a sneak peek at the new season:  https://www.oxygen.com/cold-justice/season/videos/a-new-season-of-cold-justice-premieres-august-4th.

“We have been on the road for the past few months and have been hard at work delving into unsolved homicides that have broken our hearts,” said Siegler. “Since our first case this season in Wisconsin, we have continued to make progress and we can’t wait to share this season with all of you.”

In the season premiere, “Small Town Secrets,” Kelly and Steve head to Oneida County, Wisconsin to investigate an unsolved homicide of a wife and mother, Barbara Mendez. The case becomes personal after they receive a letter from the victim’s daughters. Their search uncovers a town’s dark side, crimes against children and lies within a church.

“Cold Justice” launched on Oxygen in July 2017 and was the network’s most watched (P2+) true crime series during the month, improving Oxygen’s Saturday 6pm hour by triple digits (+181% in total viewers).

The series is produced by Wolf Reality & Magical Elves with Dick Wolf and Tom Thayer serving as Executive Producers for Wolf Reality and Jane Lipsitz, Dan Cutforth, Kelly Siegler, Liz Cook, Kathryn Vaughan and Scott Patch serving as Executive Producers for Magical Elves.

The “Cold Justice” team is invited by the local law enforcement agencies for all cases. To submit a case for consideration for “Cold Justice,” please click here.

About Oxygen Media:

Oxygen Media is a multiplatform crime destination brand for women. Having announced the full-time shift to true crime programming in 2017, Oxygen remains one of the fastest growing cable entertainment networks with popular unscripted original programming that includes the flagship “Snapped” franchise, “Cold Justice,” “Killer Couples,” “Criminal Confessions,” and breakout hit event series such as “The Disappearance of Natalee Holloway,” “Dahmer on Dahmer: A Killer Speaks” and “Aaron Hernandez Uncovered.”  Available in more than 77 million homes, Oxygen is a program service of NBCUniversal Cable Entertainment, a division of NBCUniversal, one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. Watch Oxygen anywhere: On Demand, online or across mobile and connected TVs.

IMAGINE DRAGONS TOUR

Today multi-platinum, GRAMMY® Award-winning band IMAGINE DRAGONS release a brand new single entitled “Next To Me” via KIDinaKORNER / Interscope Records, and also reveal summer dates for their Evolve Tour. “Next To Me” is available via all participating digital retailers HERE. Listen to “Next To Me” HERE. The Evolve Tour returns June 5th in Hartford, CT and will hit major cities including Boston, Toronto, New York and more (see full listing below).

“Next To Me,” produced by Alex Da Kid, was today’s World Record with Zane Lowe on Beats 1. “Next To Me” is the first new music released from Imagine Dragons since Evolve, the band’s 2017 platinum selling third album. Evolve, the biggest rock album of 2017, has sold over 1.3 million albums in the US and over 4 billion streams globally.

Produced by Live Nation, Imagine Dragons’ Evolve Tour will feature special guest Grace VanderWaal throughout the North American leg. The 14-year-old singer/songwriter rose to fame on “America’s Got Talent” with her signature ukulele sound and released her first full length album Just the Beginning in late 2017. Imagine Dragons sold out their initial run of the Evolve Tour in 2017, with support from Grouplove and K.Flay.

Tickets are on sale to the general public starting Saturday, March 3rd at 10am local time at LiveNation.com and via the Live Nation app. Fans can register starting now, Wednesday, February 21st at 12pm ET through Sunday, February 25th at 3pm ET for free access to the Ticketmaster Verified Fan pre-sale HERE, which will allow vetted fans to purchase tickets before the general public starting Tuesday, February 27th at 10am local time through Friday, March 2nd at 10pm local time.

Imagine Dragons has once again partnered with CID Entertainment to offer VIP Packages on tour. All 3 VIP Packages include the option of a premium reserved or General Admission pit ticket with early venue entry for prime concert viewing. ‘Whatever It Takes’ and ‘Believer’ VIP Packages include access to the ‘Evolve’ Pre-Party where fans can interact with Imagine Dragons show sets and memorabilia, including the band’s taiko drum used during their live performances of Radioactive. To view Imagine Dragons VIP Package details, visit CID Entertainment.

Also this summer, HBO Documentary Films will release the Live Nation Productions documentary Believer, which follows Imagine Dragons’ frontman Dan Reynolds as he takes on a new mission to explore how the Mormon church treats its LGBTQ members.

“Next To Me”

Retail: http://smarturl.it/NextToMeID

Amazon: http://smarturl.it/NextToMeID/amazonmusicbuy

Apple Music: http://smarturl.it/NextToMeID/applemusic

Google: http://smarturl.it/NextToMeID/googleplay

iTunes: http://smarturl.it/NextToMeID/itunes

Spotify: http://smarturl.it/NextToMeID/spotify