Posts tagged with "phone"

Wireless carriers are confronting increased competition

Wireless carriers are confronting increased competition for device sales from third-party ecommerce sites, according to the J.D. Power 2019 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 2 and the J.D. Power 2019 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 2.

Specifically, the percentage of device purchases made via carriers’ websites and overall level of customer satisfaction with those purchases has declined since the Volume 1 study, released in January 2019. Meanwhile, the total percentage of wireless purchases made via Amazon has increased by 3 percentage points during the same period, and customers who purchase via amazon.com are much more satisfied with their purchase experience than with their carrier website (884 vs. 851, on a 1,000-point scale).

“Wireless carriers have made meaningful investments in their digital channels, and while those investments are positively influencing customer care, there is still room for improvement when it comes to optimizing purchase experience,” said Ian Greenblatt, Managing Director at J.D. Power. “Carriers need to be positioned to satisfy their customers’ shopping preferences as the industry gets closer to 5G and the introduction of new phone models.”

Study Results

For full-service carriers, T-Mobile ranks highest with a score of 864. Verizon Wireless (837) ranks second and AT&T (836) ranks third.

For non-contract full-service carriers, Cricket ranks highest with a score of 862. Metro by T-Mobile (851) ranks second and Boost Mobile (850) ranks third.

For non-contract value carriers, Consumer Cellular ranks highest with a score of 876. TracFone (834) ranks second and Straight Talk (832) ranks third.

Now in the 16th year of publication, the U.S. Wireless Purchase Experience Full-Service Performance Study and U.S. Wireless Purchase Experience Non-Contract Performance Study evaluate the wireless purchase experience of customers who use any one of three purchase channels: phone calls with sales representatives; visits to a retail wireless store; or online/website. Overall purchase experience satisfaction with both full-service and non-contract carriers is measured in six factors (in order of importance): store sales representative; website; phone sales representative; offerings and promotions; store facility; and cost of service. The studies were fielded from January through June 2019.

One Hour Translation: Google Wins the Battle of Real Time Voice Translators

OHT used expert in-house linguists to compare the performance of Skype Translator, Google Assistant and Apple’s Siri in translating business and tourism expressions from English into Japanese, French, German and Spanish and vice versa

On average across languages, Google scored the highest – 4.54 out of 6, Skype second (4.32) and Siri third (4.09). Google was the best in Japanese (4.01), German (4.5) and Spanish (4.8), while Siri led in French (4.87) 

Google Assistant is the top performing real time voice translator, according to a benchmark conducted by One Hour Translation (OHT), an online platform which provides translations in more than 100 languages and 3,000 language pairs.

With demand for real time voice translation on the rise, OHT decided to test out the leading services: Skype Translator (run by Microsoft Translate), Google Assistant and Apple’s Siri, and rank them for accuracy.

With the help of expert in-house linguists OHT took 16 business and 10 tourism expressions and translated them from English into Japanese, French, German and Spanish and vice versa. The same sentences were then given to real time voice translator devices, apps and digital assistants to see just how they performed. The results were rated by the linguists on a scale of 0 to 6.

On average across languages, Google scored the highest – 4.54 out of 6, Skype second (4.32) and Siri third (4.09). Google was the best in three out of the four languages – Japanese (4.01), German (4.5) and Spanish (4.8), while Siri led in French (4.87).  Overall Japanese was the hardest language to translate with an average score of 3.7.  French was the easiest language for the instant voice translator devices to translate with an average of 4.75, followed by Spanish (4.54) and German (4.41).

“The real time voice translators were more accurate in translating tourism related experssions in comparison to business expressions” said Yaron Kaufman, chief marketing officer and co-founder of OHT. He attributed this to the use of a lot of business-related abbreviations which are not easily recognized by real time voice devices. Kaufman added that “despite the recent improvements in all of the assistants we tested, real time voice translations still cannot be relied on for business related content.”

Some examples of the sentences: “Stay on budget for this campaign, we can’t have it affecting our ROI”; “R&D are cutting too many corners, the product is undeployable”;  “Schedule a meeting between your CMO and our product manager”; “Do you have any allergies? This dish contains peanuts and avocado”; “I need to find the fastest way to the airport, my plane is leaving soon”; “My travel insurance should cover that bill.”

There are also new developments on the horizon in the field of real time voice translation. Among other advancements, Amazon is planning to release a DIY toolkit for creating translation apps and Xiaomi has released a new and advanced physical device for real time translations.

About One Hour Translation

One Hour Translation (OHT) believes that businesses should be able to reach any customer, anywhere, anytime, with no language barriers.

One Hour Translation’s AI powered cloud-based translation management platform, HALO,  helps enterprise customers reduce overhead by automating their translation process and workflow. HALO combines automated workflows, Neural Machine Translation (NMT) and professional translation services, to process all of the enterprise content quickly and easily via API/WEB. A dedicated NMT engine is automatically trained as the translations proceed and as a result the project’s cost keeps decreasing while translation speed improves. HALO is easy to implement and use, encrypted, secured and allows the enterprise to use any mix of its translators and reviewers with those of OHT, as well as any mix of NMTs for optimal quality and cost. The platform also allows OHT to manage a company’s resources and in-house budgets earmarked for translation in order to obtain the best possible results.

OHT is the leader in translations for enterprise customers, currently serving over 60 percent of the Fortune 500 companies, including Coca-Cola, Deutsche Bank, Microsoft, Amazon, IBM, HP, Xerox, Acer, Shell, Deloitte, HSBC, Procter & Gamble, IKEA, 3M, McCann, Allianz, Xiaomi and many other organizations.

One Hour Translation specializes in translation for 30 expert domains, including law, technology, marketing, website translation, applications, software and more.

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ONEs – OHT NMT Evaluation Score

Casely Pioneers Monthly Subscription Box for IPhone Cases

Casely is an online tech-accessories retailer and operates the first and only phone case subscription club on the market. Casely strives to bring customers unique cases that reflect trends before they happen.

They aim to inspire the next generation of young style-istas to be the best version of themselves, and to be confident in everything they do–with or without a Casely in hand. Casely is your one-stop-shop for cases inspired by the latest fashions with that Brooklyn spunk.

5 Tech Trends For Businesses

5 Tech Trends That Businesses Can’t Afford To Ignore

With technology evolving at such a rapid pace, some business owners are left digitally disoriented as they try to figure out which of the latest innovations they need to invest in and what they can ignore.

It can make for confusing times.

All that bewilderment aside, though, these fast-developing advances also create opportunities that can help small and medium-sized businesses become more competitive – if they understand how to seize them.

“Technology exists today that at one time was available only to large corporations with huge technology budgets,” says Chris Hoose (www.choosenetworks.com), an IT consultant who works with small businesses.

“Every year, technology becomes even more accessible to companies of all sizes.”

Hoose says businesses that want to stay on top of their games should make sure they invest in these technological trends, if they haven’t already:

The Internet of Things. Many Internet of Things-connected devices, such as smart refrigerators and thermostats, are designed for home use, but there are also applications for small businesses, Hoose says. Some examples: smart locks use digital keys that can’t be lost or stolen, and log a record of who uses a door and when; RFID tags on merchandise can prevent theft and automatically update inventory; and mobile-card readers can replace cash registers.

Artificial intelligence. Don’t be fooled into thinking that AI is something only the big organizations can afford to use, Hoose says. “It’s making inroads into technologies accessible for businesses of all sizes,” he says. “AI can help you offer increasingly personalized experiences to customers by maximizing your time and automating manual tasks, like data entry.” AI also can be used to improve decision making, Hoose says. Essentially, AI will help you take that jumble of data most businesses have and analyze it in a way that allows you to make better-informed judgments on the actions you need to take.

Telecommuting. The office world is changing and more workers spend at least a portion of their work week telecommuting. “In many cases remote employees use their own equipment, which can eliminate some of the company’s costs with purchasing and maintaining computers, printers and mobile phones,” Hoose says. Video conferencing, instant messaging and other advances are helping to make telecommuting a viable option, he says.

Customer-relationship-management (CRM) software. Any application that a business uses to interact with customers, analyze data, or recommend products and services to customers is “part of the CRM family,” Hoose says. “This type of software helps your team manage, control and build customer relationships,” he says. “It can log your team’s touchpoints with prospects, including emails, phone calls, voicemails and in-person meetings. You can have a complete record of your team’s interaction with a prospect that’s easy for anyone to access.”

Voice search. Consumers increasingly are making use of such AI assistants as Siri or Alexa to help them do internet searches using their voices. “Voice search is changing the way people find information because these queries are structured differently than when we type terms into a search engine,” Hoose says.

“Organizations of all types can benefit from optimizing their content to improve where they fall in a voice search.”

“To help propel your business going forward, it’s important to stay abreast of technology innovation,” Hoose says. “These technologies will help you expand your customer base, create more efficient in-house processes, and increase engagement from both customers and staff.”

About Chris Hoose

Chris Hoose (www.choosenetworks.com) is the president of Choose Networks, an IT consulting firm for small businesses. Hoose started the company in 2001 to give large-scale solutions and support to businesses that can’t afford their own in-house IT department. He earned a Master of Information Systems Management from Friends University.

Can Stress Help Your Workout?

By Eddie O’Connor, Ph.D., CMPC

You don’t need this article to tell you the benefits of exercise on your stress levels (but I will reinforce them anyway). Physical activity increases endorphin production in the body. Those feel-good pain-relieving hormones. And it’s good for your brain. Physical activity increases blood flow, which increases our cognitive capacity and speed. So, we think better. Focusing on exercise means we are not focusing on our stress, so there is a fantastic mental break from stress too, plus the positive meditative effect of focusing on the exercise, in the moment, as we do it. Your self-confidence likely gets a boost with the earned results of a better, healthier body.

But while exercise helps stress, can stress help you exercise? Your experience is probably going to tell you “no.” Ever been too tired to go to the gym and skip it? Ever prioritize more work or responsibility over your workout? Or be so fatigued that you’d rather zone out in front of the TV or phone, maybe eat a snack to feel better instead? Of course, you have. In fact, it is more likely that stress actually hurts your workout. Besides the decreased motivation to go, there is the real fatigue you feel even if you attend, decreasing the quality of your workout—especially if you are not recovering well with adequate sleep. There isn’t one major organ or process in the body that isn’t enhanced by sleep, or impaired without enough of it. (Get at least 8 hours to help both regulate your stress and improve your workouts.) Stress can cause muscle tension, increasing risk of injury and slowing tissue repair—which leads to longer recovery times. Stress makes it harder to lose weight and can increase food cravings. Those extra pounds don’t help us move well.

But despite these facts, I can think there is one way that stress can help get you moving.

It’s this: Notice how bad feeling stressed out feels. Rather than repeatedly numbing out, or working harder and longer in futile attempts to escape it (do you ever really catch up on everything?), notice how you feel. It’s terrible. It’s unhealthy. It turns us into not-so-nice people, crabby and irritable with others. Our performance in everything declines. And our coping strategies of snacking, sleeping less, and sedentary “resting” just make it worse.

And then realize that you have a choice. There is something you can do. It won’t feel good at first. You will be tired and sore and you might sweat a lot. But if you don’t want to be stressed, working out (or any physical activity) WILL help you. This isn’t my opinion. Its science.

So, the question is, are you willing to choose some discomfort in service of decreasing your stress and getting healthier? Stress can motivate your workout if you realize that working out is one of the most effective ways to reduce stress, and then engage exercise with your whole heart and mind to beat it.

About Eddie O’Connor

Dr. Eddie O’Connor is a Clinical and Sport Psychologist at Mary Free Bed Sports Rehabilitation in Grand Rapids, MI. He is a Fellow and Certified Mental Performance Consultant through the Association forApplied Sport Psychology—the largest organization for sport psychology consultants and professionals.  

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Galaxy Fold

Galaxy Fold vs. Huawei Mate X vs iPhone: the ultimate foldable phones’ quest vs Apple’s legendary iPhone

Nike just did it again – the “dream crazier” campaign celebrates and revamps its JustDoIt slogan in a feminine way, 30 years after its debut Galaxy Fold vs. Huawei Mate X vs iPhone: the ultimate foldable phones’ quest vs Apple’s legendary iPhone

There they are, two bendable – or should we say foldable – mobile phones, launched within one weeks’ notice. Priced at premium level, they seem to be launched to create a positive halo effect to both Samsung and Huawei brands, and to overshadow Apple’s technological Iphone reign. Both foldable phones are intensely discussed on social media, showing that both brands experienced a noticeable launch and media outreach. But did they beat the eternal winner? What foldable phone had the lead?

Apple’s iPhone range grossed 2.2 million mentions in the last 7 days, compared to 1.2 million mentions for Samsung’s Galaxy range and 110,000 mentions for Huawei’s Mate range, clearly showing that Samsung and Apple are the only two real rivals in the mobile phone industry. Huawei seems to be a minor player.

On an engagement level, Samsung beat Apple’s iPhone by far, as the launch grossed 9.8 million engagements vs Apple’s 6.4 million engagements during the same period of time, which was – let’s be honest – without major Apple launch. Samsung’s folding phone was launched together with the new Samsung S10, empowered with K-Pop celebrity endorsement. This shows that in an innovation desert, a new folding phone gets major attention on social media, beating the giant during a short period of time.

Huawei’s Mate X reveal was less considered on the net on a world level: the Chinese electronics manufacturer’s bendable phone earned only 1.1 million engagements, which seems big but not relevant compared to the giants’ engagement levels for this new type of mass consumer good.

Posts with most engagements

Samsung’s Galaxy Fold movie (164,000 shares/likes, over 8 million views): the Verge announcing the launch date (35,100 shares/posts); the Tweet with the biggest impact was clearly a statement about the high price of the new phone (16,400 shares/likes).

Huawei’s Mate X had no major video reveal to showcase its launch, and the product reveal seemed to be accelerated due to Samsung’s reveal, so most of the outreaching posts were consumer or reviewer related. Consumer stating that Huawei’s phone was 5G compatible had spikes in engagements with 35,900 shares/likes and 2,2 million views and Huawei fans, like Japanese consumers’ posts, had 4,100 likes/shares.

Nike just does it again – the “dream crazier” campaign celebrates and revamps its JustDoIt slogan in a feminine way, 30 years after its debut

After a stormy February start, Nike released its new “Dream Crazier” ad during the 2019 Oscar broadcasting on Feb 24, celebrating female athletes in an emotional clip. The advertising, which is a sequel of the 2018 “Dream Crazy” campaign, highlights epic moments in women’s sports.

The brand itself grossed 551,600 mentions during the last two days, and 1,3 million engagements, and the slogan JustDoIt enjoyed a real revival: coming from zero mentions before the show, the baseline skyrocketed to a 12,000 mentions peak during the Oscars, consolidating 243,000 mentions and impressive 1,1 million engagements in the last two days.

Most relevant posts – the brand and its celebrity endorsement

The Nike brand post on Twitter got 603,100 shares/likes, and Serena William’s, as the ad’s lead, positive endorsement of the tweet was also greatly shared and liked (186,600 shares/likes).

The #justdoit hashtag got over 249,900 mentions during the last two days, compared to 16,600 for Nike during the same period, showing that hashtag lovers strongly embrace the brands’ claim.

Worldwide reach and gender

77.6% of the JustDoIt outreach was experienced in the US, showing that the brand has its biggest fans in the Unites States – and that the Oscars are still best enjoyed in the US.

62.5% of JustDoIt posts were published by women, underlining that Nike’s well targeted marketing towards ladies worked well.

 

EnergyDOT

The bioDOT + smartDOT pack ($55) is a radiation-fighting power duo! Apply the smartDOT on any device, stick the bioDOT on a watch/necklace, or right alongside the smartDOT, and immediately retune energy interference to a natural harmonic state.

We’re all addicted, some more than others, to our tech, and we know it isn’t all that safe to constantly be around. The least we can for ourselves is decrease exposure and harmful effects. With 15 years of dedicated customers, energydots allow you to live life more safely.

BlackBerry Spark

By Amardeep Singh

BlackBerry just unveiled BlackBerry Spark, the only Enterprise of Things(EoT) platform designed and built for ensuring ultra-secure hyperconnectivity from all design aspects.

So what’s new in the anticipated release? BlackBerry promises better applications and uses for a wide variety of systems that run on AI and require high level security. Spark will allow enterprises devices to benefit from the maximum use of softwares and platforms such as Watson and Amazon AWS.

As the workforce will evolve, BlackBerry Spark will provide end users with the ability to move seamlessly between all profiles- professional and personal. Critics are indeed impressed by its unique industry-specific safety-certifications, such as ISO 26262 often seen in automobiles. But hyperconnectivity is just one piece of the entire system.

As users would realize, EoT can be put to various uses in organizations.
Employees for example can use virtual assistants like Alexa and put them to work by providing access to ultra secure files. Critical patients in hospitals can relax a bit better knowing that the systemautomatically prepares the staff and any supporting machines while readying emergency care units in the incident of a serious issue.

In the transportation sector, BlackBerry Spark allows connected vehicles to convey messages in real time while being totally encrypted and certified by BlackBerry Spark as genuine. This ensures validation and protects against unwanted issues and attacks. CEO John Chen agrees that smarphones have sparked a revolution in the way people live their
lives but are often blind to personal safety and data encryption.

CCS Insight had long predicted the overlap of EoT, IoT with businesses and users as smartphones became more common. The company calls it a bold but necessary step in bridging worlds and helping people create new
and better experiences.

BlackBerry’s long commitment of providing customer privacy and protection without monetizing client data is one of it’s greatest merits in a world ruled by smartphones.

BlackBerry Spark has already leveraged the company’s portfolio of technology, having earned more than 80 certifications, which is more than any other IoT vendor.

This includes FIPS-validation, AES 256-bit encryption to provide data protection at all levels while following strict international regulatory requirements. To the surprise of the average user, BlackBerry is the only EoT platform provider to obtain Common Criteria EAL4+. And that goes for both iOS and Android.

Laundreez

No matter where you are headed this summer, whether it be a trip to the lake, camping for the weekend or a new travel destination, you’ll want to pack light for easy travel. Thanks to an inventive new way to wash your clothes, you can just pack the essentials because you can have clean clothes wherever you go!

Laundreez is a self-contained laundry system – no washer, no dryer needed! Just throw your clothes in the bag, add a few drops of detergents, let it sit, shake and drain. You rinse in the same bag, drain, squeeze and hang to dry.

Laundreez is also a great product for water conservation. Many international backpackers who travel to cities such as Cape Town in South Africa experience many water shortages. With Laundreez, you are not only saving money but also doing good for the environment at the same time.

When you aren’t using Laundreez to wash your laundry, the durable, waterproof bag makes an ideal place to carry a wet bathing suit or fill Laundreez with ice and use as a handy cooler. Laundreez also makes a great place to store your phone and wallet when you’re kayaking or at the pool.

More Reasons to Love Laundreez:

Wash and Go – Made with a strong, resilient PVC outer material and soft, yet durable inner mesh, Laundreez is the perfect laundry solution for traveling, when your washer breaks at home or when you don’t want to wash a big load

Great for Really Dirty and Delicate Items – With Laundreez, the soak cycle is as long as you want, so really dirty things can get a good pre-soak. You also control the amount of shaking, so it’s perfect for the most delicate of garments

Saves Money – Eliminates extra baggage fees or pricey hotel laundry services

Environmentally Conscious – Uses less water than traditional washers

Not Just for Laundry – Doubles as a cooler, waterproof storage for your phone and keys poolside, or bag for your wet bathing suit

For more information visit https://laundreez.com/

CSR2 Racing x Lamborghini

Zynga (Nasdaq:ZNGA), a leading social game developer, today announced the launch of the new Lamborghini Huracán Performante Spyder and Lamborghini Urus models in CSR Racing 2 (CSR2), the most popular Racing game on mobile. As the Huracán Performante Spyder and Urus make their international auto show debuts at the 2018 Geneva International Motor Show, CSR2 players will be able to interact with both vehicles in-game, giving them unparalleled, behind-the-scenes access to the world’s newest supercars.

“We are proud to partner with Lamborghini to bring the performance and cutting-edge design of the Huracán Performante Spyder and Urus to mobile players around the world,” said Julian Widdows, Vice President of Games, CSR2. “Working closely with the Lamborghini design team enabled us to capture every detail of both vehicles in stunning realism, bringing them to life for car lovers who are unable to see the unveiling in-person during the Geneva Motor Show. We are excited to take the experience a step further by giving our players the chance to take the Huracán Performante Spyder and Urus off the mobile screen and into their real-world driveway through a seamless integration with CSR2’s AR mode.”

Beginning today, CSR2 players will be able to experience the Huracán Performante Spyder and Urus in both in-game racing and real-world AR environments.Specifically:

  • The Lamborghini Huracán Performante Spyder, which debuted for the first time ever at the 2018 Geneva Auto Show, will feature a special golden cup March 9 – 12 in-game. Players will be able to collect one of 17 different configurations, including the Geneva unveiled vehicle, and take part in a special event ladder to earn rewards and upgrades.
  • The Lamborghini Urus, having made its North American debut in Detroit in January, will be the crew championship prize, with the top 10 crews getting to own the Geneva configuration of the vehicle. Lamborghini Urus season players that participate in a crew and achieve 20 million respect points will be guaranteed another Geneva configuration of the vehicle. The luxury SUV touts a cutting-edge, distinct and streamlined design, boasting Italian craftsmanship intersecting with state-of-the-art technology, making it an ultimate garage must-have for CSR2 players.

“The commitment that CSR2 takes in providing a true-to-life drag racing and vehicle ownership experience for their players aligns with the values, pride and excellence that the Lamborghini brand embodies,” said Mitja Borkert, Chief Designer, Lamborghini. “At Lamborghini, we are dedicated to creating a lifestyle experience through luxury design and outstanding performances, and it’s been a pleasure to work with CSR2 to digitally recreate both the Huracán Performante Spyder and Urus as they appear on the floor of the Geneva International Motor Show.”

Since debuting in June 2016, CSR2 has pioneered innovation in the mobile Racing category – delivering the most authentic vehicle and drag racing experience to car lovers around the world. Working closely with all manufacturers featured in-game, every vehicle in CSR2 has been meticulously recreated, with precise attention paid to every aspect of the customization experience, from paint colors and finishes to interior leather colors and trims. CSR2’s AR Mode is a next-generation car configurator experience that complements new in-game car models, allowing players to scale their vehicle to showroom specs, place and reposition their supercar in a real-world environment and share across their social channels.

Attendees of the 2018 Geneva International Motor Show can experience the Huracán Performante Spyder and Urus exclusively in CSR2’s AR mode by visiting the Lamborghini booth on the show floor March 7 – 11 for a hands-on demo.