Alarmingly, there has been in increase in the amount of travelers left at airports due to flight disruptions.
According to a survey authorized by AirHelp, 75% of US travelers confirm that they feel uninformed by airlines about their rights.
As a solution, AirHelp launches a Passengers Rights Awareness Month. By this, a platform is created for worldwide travelers to connect with specially-picked global experts and consumer advocates to inform them about their travelers’ rights. Travelers will also receive helpful information if they ever find their flights to be delayed or cancelled, or if they are denied boarding.
Through this, passengers will always find it useful to learn about their rights to protect themselves for future trips.
Along with this change, AirHelp is opening up its social media platforms to travel connoisseurs and passenger rights advocates from all areas of the world.
The implementation of this is because in the U.S., less than 25% of travelers were on a disrupted flight actually filed a claim, and travelers from other countries are also leaving their issues unclaimed. This clearly shows that the EC 261 regulation is not widespread enough and that further actions must be considered as solutions.
“It is crystal clear that air passengers still feel powerless against airlines and many miss out on the compensation they’re owed by not filing a claim. And if airlines will not play their part to inform and educate their passengers, we will,” says Henrik Zillmer, CEO of AirHelp
With the launch of Passenger Rights Awareness Month, Zillmer hopes this will help improve their efforts in informing travelers of their rights.
For delayed or cancelled flights, or even the denial of boarding, passengers may be entitled to financial compensation of up to $700 per person in certain cases. The conditions for this state that the departure airport must be within the EU, or the airline carrier mist be based in the EU and landing in the EU.
It is important to keep in mind that for situations deemed as “extraordinary circumstances” such as storms or medical emergencies are exempt when it comes to compensating passengers–they do not qualify for flight compensation.
AirHelp is the world’s leading flight compensation company, helping passengers understand their rights and receiving compensation accordingly are why they are here to help. It has helped more than seven million people process airline compensation claims worth nearly $930 million in total. AirHelp offices are available across the world in 30 countries, supports in 16 languages, and employs more than 500 employees globally. They have served well in the past years and continue to serve on for years to continue.