Posts tagged with "operations"

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New Year Resolutions for Your Small Business 

It’s that time of year again. The start of a new quarter and a new fiscal year for most companies. There is no time like now to sit down and assess what went right in 2019 and how you can improve in 2020.

Here are some common New Year’s resolutions that business owners like you can make in the coming year.

Operations

As 2020 gets underway, you should also take a closer look at your operations. Efficiency is a cost saver. Something as simple as entering receipts may be better left to your accountant or a bookkeeper. Similarly, look at what you could delegate to workers with less responsibilities. For example, you might want to leave responding to social media for your receptionist while you focus on money-making activities.

Cut Costs

Likewise, look at other ways to reduce your costs. This could involve paying down debt, an overstaffing correction, choosing a different supplier, offering your customers a discount when they pick up their orders instead of choosing free delivery or transferring certain actions to other people. Pay attention to how long each task takes and how much you are paying your staff to complete those actions. You may find that it is actually cheaper to outsource certain activities.

Marketing

Thanks to technology, the way companies market their products and services is changing. Even if your business is largely local, having a strong social media presence will help you capture and keep the attention of your customers. You may even attract new business. Look at what worked about your social media strategy in 2019 and what didn’t, as well as popular trends, such as shopping via Instagram.

Customer Service

If providing top-notch customer service has not been at the forefront of your business strategy, 2020 is the year to change that. Modern consumers expect to receive support 24 hours a day. They expect access to someone who can help at all times. Chatbots can help you provide answers or escalate issues when the office is closed, but don’t leave those tools to your website alone. Social media chatbots are just as necessary.

Focus on Retention

According to the Harvard Business Review, it costs as much as 25 times as much to attract a new customer as it does to wow existing clients into coming back. In fact, simply improving your rate of customer retention by 5 percent could increase your profitability by up to 95 percent. Start by tracking your customer churn rate so you can see how well you are doing, but remember that figure has a lag time of six to eight months.

Security

New year, new security issues. Take the time to make sure that your company, its computer systems, its customer information and its data systems are protected. Best practices are a good start. Back up your data regularly and change passwords frequently. You might also want to use data encryption, install security software or install a firewall — but these are really just scratching the surface. Adding a digital IP business security solution with features like 4K Ultra HD Resolution, Color Night Vision, PTZ dome cameras and vandal-proof cameras will help you keep eyes on your company and your property so you can prevent theft.

Small Business Resolutions for 2020

Make 2020 your company’s most successful year yet. Take the time to look at your operations and identify ways to cut costs. You may be able to increase your margins by reducing your expenses. Take a look at your marketing efforts as well. Make sure that you reach your customers where they are. Customer service and retention are important, too. Finally, take time to prevent security issues with best practices, the right software and security camera solutions. Your business will thank you.

2nd Annual Golf Kitchen Punta Mita

Punta Mita is set to host the second edition of Golf Kitchen Punta Mita event on April 25-28, 2019. Golf Kitchen Magazine and Punta Mita developer DINE co-host this special four-day, three-night event that blends the best of the region’s destination golf and gastronomic experiences with the help of a crew of visiting chefs from esteemed golf clubs in the US and Latin America.

“We are thrilled to collaborate once again with Golf Kitchen Magazine’s Diana DeLucia in creating the 2nd Annual Golf Kitchen Punta Mita Gastronomic Extravaganza,” said Carl Emberson, Director of Marketing and Operations at Punta Mita. “This special event showcases the very best cuisine the Golf Club industry offers in the Americas.”

Punta Mita’s own Executive Chef Pato Pérsico will serve as host chef for Golf Kitchen Punta Mita, leading a welcome dinner at the new Pacifico Beach Club that honors “The Cuisine of Latin America” with dishes created by guest chefs from the Americas. Creative mixologists, live music, and house DJ Omar will keep the energy high all night long.

Talented chefs representing many prestigious golf clubs will team up to create unforgettable brunches, lunches, dinners, and tasting menus throughout the course of the event:

Dining takes place in some of Punta Mita’s most beautiful settings including the Four Seasons Resort Punta Mita and St. Regis Punta Mita Resort. Click here for the event’s full culinary agenda.

Golf fanatics will enjoy the event’s two-day Golf Kitchen Cup that plays out over Punta Mita’s two Jack Nicklaus Signature Golf Courses – Bahia and Pacifico. The cup event kicks off with a Four-Hole Chef Cup Shootout where seven guest chefs escape the kitchen to show off their skills on the links. Click here for the event’s full golf agenda. The event wraps at Kupuri Beach Club with a delicious gala featuring a dine-around tasting pool party with a silent and live auction to raise funds for local charities Peace and The Fundación Punta de Mita.

Golf Kitchen Punta Mita offers a selection of packages that include the following options for both golf and culinary events:

Stay Golf Kitchen Package:

  • 3-night accommodation at St. Regis Punta Mita Resort
  • Participation in the two days of Golf Tournament
  • Kitchen Experience: access to all featured culinary events
  • Complimentary roundtrip airport transfers
  • Cost per golfer is $1,888 USD including taxes and service charges
  • Cost per non-golfer is $1,699 USD including taxes and service charges

Play Golf Kitchen Package:

  • Participation in two days of Golf Tournament
  • Kitchen Experience: access to all featured culinary events
  • Cost is $888 USD per person including taxes and service charges

Kitchen Package:

  • Participation in the Kitchen Experience including access to all culinary events
  • Cost is $588 USD per person including taxes and service charges

For reservations, please contact events@puntamita.com. For more event information, visit golfkitchenpuntamita.com.  For more on the event read this article that features the inaugural event in 2018.

Andre Haddad

ANDRE HADDAD, CHIEF EXECUTIVE OFFICER

Haddad has created a business model that benefits Turo hosts and users alike. An industry disruptor, Turo costs about 35% less than normal rental car companies. Haddad’s mission behind Turo was to put billions of cars to better use and fundamentally change the economics of car ownership around the world. In 2017, the average Turo host made an extra $625 a month, which allowed for hosts cover their car payments in as little as nine days. (Data can be found here)
Currently, Haddad and his team have raised over $200,000,000 to date to build this multibillion dollar travel company. Car enthusiasts and travelers have the choice between 850+ makes and models in more than 56 different countries.

Andre loves cars, the consumer web, and the environment, and Turo brings all three of his passions into perfect harmony. Before joining Turo as CEO in September 2011, Andre was CEO of Shopping.com, the leading online comparison-shopping network that eBay acquired in 2005 for $600 million. Prior to Shopping.com, he was Senior Vice President, Product at eBay, where he was responsible for product management, design, and research at eBay’s global marketplace business. Andre played several roles during his time at eBay, including GM in Europe, VP, International Operations, and VP, User Experience and Design.

Before his eBay days, Andre co-founded iBazar, a leading European auction marketplace, which was acquired by eBay in 2001 for $140 million. Andre was COO at iBazar, overseeing Product, Marketing, Operations, and International. Prior to iBazar, he was brand manager at Procter & Gamble and a consultant at Booz Allen & Hamilton. He graduated from HEC Paris.

Dress for Success x New Leaders

Dress for Success Worldwide announces the addition of two talented leaders to the Dress for Success Board of Directors- Chief Executive Officer of M Booth, Dale Bornstein, and Chief Operating Officer at Etsy, Linda Findley Kozlowski. These powerful women join an already impressive roster of board members, offering new perspectives and an array of skill sets derived from more than 25 years of experience in public relations and international marketing industries.

 

Dale Bornstein

In 2013, after a 25-year career at Ketchum, Dale Bornstein took the reins of M Booth and led the firm’s drive towards integration and expansion, deepening and building new capabilities and recruiting best-in-class talent, resulting in the agency’s most successful period of client acquisition and revenue growth. Dale believes that people who live inspiring lives do inspiring work. This philosophy is at the core of M Booth’s employee-centric culture, where staff are encouraged to pursue their passions and apply that inspiration to driving client success. The firm has doubled in size under her leadership, attracted diverse talent and won every major industry award for both the agency and its clients. Dale has been named to PRWeek’s “Power List” twice over the last two years and the agency has won over 40 industry awards since 2015. She is currently serving a three year term for the Public Relations Council (PRC) where she helps champion the SHEQUALITY

 

Linda Findley Kozlowski

Linda Findley Kozlowski, COO of Etsy, the global marketplace for unique and creative goods, also brings 25 years of experience in operations, strategy, marketing, business development, public relations and customer service. During her time at both public and private companies, she has proven her ability to scale organizations, expand into new markets, introduce products, manage change, improve processes, increase efficiency, and adapt within complex and rapidly changing environments. An accomplished technology, small business and consumer product executive, she has overseen growth initiatives in almost every region of the world including Europe, Asia, Latin America, Russia and India.

 

About Dress for Success:

Dress for Success is an international not-for-profit organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. Since starting operations in 1997, Dress for Success has expanded to 160 cities in 30 countries. To date, Dress for Success has helped over 1,000,000 women work towards self-sufficiency. Visit www.dressforsuccess.org to learn more.