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Houston Astros – Apology

Nonpologies and Missed Opportunities: The Damaging Responses to a Crisis

By Sean O’Meara

When Houston Astros assistant general manager Brandon Taubman put the final period on the final sentence of his apology statement for remarks he made toward three sports journalists in October 2019, he probably thought he’d done a good job.

Taubman probably read the statement back to himself and checked off in his head all the points he wanted to make; including what a great guy Brandon Taubman is (“Those that know me know that I am a progressive and charitable member of the community, and a loving and committed husband and father”) and how the Sports Illustrated report about his behaviour doesn’t reflect that (“the Sports Illustrated article does not reflect who I am or my values”.

Now that the dust has settled on the Houston Astros Brandon Taubman controversy, we’re able to reflect on what team leadership could have done better.

Astros management had already tried to deny the accusations on behalf of Taubman and did what a lot of organizations under fire do; they attempted to muddy the waters with a half-baked public statement, accusing the reporters of ‘fabrication’ in the process. And Taubman’s subsequent ‘apology’ was only necessary because other journalists had corroborated the allegations against him.

That Taubman or indeed the Astros put out a statement with such audacious levels of equivocation is a very bad reflection on their crisis planning. The fact that Taubman ended up getting fired and the Astros ended up apologising for how they handled the scandal, is a bad reflection on the organization’s leadership.

Here’s Taubman’s apology in full.

“This past Saturday, during our clubhouse celebration, I used inappropriate language for which I am deeply sorry and embarrassed. In retrospect, I realized that my comments were unprofessional and inappropriate,”

“My overexuberance in support of a player has been misinterpreted as a demonstration of a regressive attitude about an important social issue. Those that know me know that I am a progressive and charitable member of the community, and a loving and committed husband and father. I hope that those who do not know me understand that the Sports Illustrated article does not reflect who I am or my values. I am sorry if anyone was offended by my actions.”

Taubman’s nonpology did more damage than not saying anything would have done. There’s equivocating, weasly, nonpologies, and there’s whatever this is. Taubman actually manages to weaponise the language of contrition in attack against the journalists, while simultaneously giving himself a glowing character reference; “I am a progressive and charitable member of the community, and a loving and committed husband and father.”

It was no real surprise that it didn’t wash. By apologizing in this manner, Taubman effectively questioned the integrity of the journalists who reported his remarks. Any communications advisor would caution against that course of action. It’s dangerous for a number of reasons, not least because it adds an extra layer of complexity to the situation and provides another thing to apologize for when you’re found out to be wrong. But then, this is exactly what Astros did as an organization when they implied that the journalists were mischief-making with their accusations.

The Astros were the next to find themselves apologizing. But not before they’d fired Taubman. Owner Jim Crane wrote a personal letter to Stephanie Apstein copping to a momentous lapse of judgement.

“On behalf of the entire Astros organization, I want to personally apologize for the statement we issued on Monday October 21st.

“We were wrong and I am sorry that we initially questioned your professionalism. We retract that statement, and I assure you that the Houston Astros will learn from this experience.”

The really frustrating thing here is that the above is an example of a good apology. In The Apology Impulse, a book I co-authored with renowned psychologist Professor Sir Cary Cooper, we examined what makes a good apology and what makes a bad one.

There were abundant examples of the latter of scant examples of the former. Had this apology, with its frank concession of fault, assurances that they will do better and the notable lack of equivocation, been given as we were writing the book, and had it not been given as the humiliating culmination of evasive accountability avoiding behaviour and victim smearing, it would have been a case study for how to say sorry. In other words, had the Astros’ first apology been this frank and direct, they wouldn’t have needed to make multiples, and Taubman may still have had his job.

The Taubman affair is best characterised as a litany of missed opportunities. Taubman had the opportunity to apologize properly for his outburst. He missed it. The Astros had the opportunity to apologize on his behalf. They had the opportunity to retain his services had they managed to contain the fall-out from his original remarks. The only opportunities he grasped with both hands were the opportunities to sack Taubman and the opportunity to withdraw their accusations against the journalists. Neither reflect particularly well on the organization.

Sean O’Meara, co-author of The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It, is the founder and director of Essential Content, a communications and public relations consultancy. With more than 15 years of professional experience in corporate communications, O’Meara has worked with organizations including the BBC, Convergys (now Concentrix), and Co-op Bank.

Bronx, track, sports, Vaughn Lowery, 360 MAGAZINE

The Best Sports Streaming Services

It wasn’t so long ago that watching sport required us to be in front of a TV, at home, a sports bar, or somewhere similar. We had to plan our day around the game, as it was only possible to watch it when the TV network broadcast it. That’s, of course, if they broadcast it at all, as networks may not always have the rights to do so. 
 
Nowadays, we have access to a plethora of streaming services, including many that cater for sports games. Here’s some of the best.
 
NFL
If you want the flexibility to watch NFL games without being tied to your TV, then there are several streaming options depending on where you are and when you want to watch. For those inside the US, Amazon Prime offers streaming for most Thursday night games, where you will be able to watch SuperBowl LIII winners the New England Patriots, while CBS All Access offers viewers all Sunday AFC games. This latter option is great for fans of AFC North favourites Baltimore Ravens and Pittsburgh Steelers, who can watch these games for $6 per month.
 
Coverage is somewhat patchy across these and other streaming services, so the best way to get access to all games is to purchase an NFL Game Pass subscription. For those outside of North America, all games are available for live streaming, while those in the US and Canada will have to wait for their live TV broadcast to end. NFL Game Pass provides on demand access to past games to all customers, regardless of their location.
 
Formula 1
Formula 1 has traditionally had great TV coverage in some countries, but fans in some others have not been so lucky. To plug the gap, Formula 1 has launched its own streaming service called F1 TV Pro. In the countries where it is available, fans can stream all sessions live for $79.99 per season, as well as have access to replays, highlights and historic races. Fans that don’t want to pay can watch 5-minute highlight videos on YouTube. 
 
Amazon Prime
Aside from a select number of NFL games, Amazon Prime Video has begun purchasing the broadcast rights for several other sports. It will be the first streaming company to begin showing English Premier League games in December 2019. For tennis fans, Amazon has also been broadcasting numerous ATP tournaments live, while fans of golf are able to watch most PGA Tour events live. Prime also features many sports documentaries, covering just about every major sport you can think of.
 
While broadcasting rights for sport can be a complicated business, it seems that streaming services are beginning to step on the toes of traditional TV networks. Whether it is third party services like Amazon Prime, or the sport’s own service like F1 TV Pro or NFL Game Pass, it seems these are the future of watching sport.

chris tucker, 360 MAGAZINE, Wynn hotel, Vegas, Erik Kabik

Chris Tucker × Wynn Las Vegas


Chris Tucker Announces His Return to the Encore Theater in January 2020
Tickets On Sale Friday, Oct. 18 at 10 a.m.
 
Following multiple sold-out performances at Wynn Las Vegas’ Encore Theater, award-winning actor and comedian Chris Tucker will return to the stage for his latest headlining engagement. Tucker will appear for one-night-only on Sunday, Jan. 19, 2020 with two back-to-back performances at 7:30 p.m. and 10 p.m. Tickets for both performances go on sale this Friday, Oct. 18 at 10 a.m. PDT.
 
Ticket Information
·         Date: Jan. 19, 2020   
·         Public On-Sale: Friday, Oct. 18 at 10 a.m. PDT
·         Price: $59.95-$139.95 plus applicable fees
·         Points Of Purchase: Wynn Las Vegas Box Office (702-770-9966) or WynnLasVegas.com

 
Tucker is best known for his role in the Rush Hour film series and appearances on HBO’s Def Comedy Jam,  and has also gained recognition as a producer with projects such as the hit movie Money Talks and the Netflix-exclusive standup film Chris Tucker Live. Aside from his professional career, Tucker is a dedicated humanitarian, spending much of his spare time doing philanthropic work around the world through the Chris Tucker Foundation.
 

About Wynn Las Vegas
Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world and was once again named the best resort in Nevada on Condé Nast Traveler’s 2019 “Gold List,” a title received for the twelfth time. Wynn and Encore Las Vegas consist of two luxury hotel towers with a total of 4,748 spacious hotel rooms, suites and villas. The resort features approximately 192,000 square feet of casino space, 22 signature dining experiences, 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 160,000 square feet of retail space as well as two theaters, two nightclubs, a beach club and recreation and leisure facilities. Wynn Las Vegas recently unveiled Wynn Plaza, a Strip-front expansion that offers a collection of world-renowned luxury, contemporary, and lifestyle brands. For more information on Wynn and Encore Las Vegas, visit their Instagram.
 
About AEG Presents
AEG Presents is one of the largest live music companies in the world.  The company is dedicated to all aspects of live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals. AEG Presents operates in North America, Europe and Asia through 16 regional offices that support its tours which include such artists as Taylor Swift, Paul McCartney, Elton John, The Rolling Stones, Justin Bieber, BTS, Ed Sheeran, Katy Perry and Kenny Chesney; produce or support over 25 music festivals, including the iconic Coachella Valley Music & Arts Festival, Stagecoach, the New Orleans Jazz & Heritage Festival, Hangout Festival, Electric Forest, and Firefly; and owns, manages or books more than 80 clubs and theaters.  AEG Presents produces and promotes more than 11,000 shows annually worldwide and conducts business under such globally renowned brands as AEG Presents, Goldenvoice, The Bowery Presents, Concerts West, Messina Touring Group, Marshall Arts LTD, Madison House Presents and PromoWest Productions.  The company also operates The Colosseum at Caesars Palace in Las Vegas and produces the residency shows of Celine Dion, Rod Stewart, Reba, Brooks & Dunn and Jerry Seinfeld and is the exclusive promoter at The Joint at Hard Rock Hotel & Casino Las Vegas. For more information visit aegpresents.com.
 

*Photo by Erik Kabik

Taylor Swift, 360 MAGAZINE


TAYLOR SWIFT WILL BE THE FIRST WOMAN
IN HISTORY TO OPEN AN NFL STADIUM

Taylor Swift announced U.S. and international concert dates and festivals in 2020, which include Lover Fest West and Lover Fest East, her only U.S. concert dates in 2020. Opening acts for Lover Fest West and Lover Fest East will be announced soon. Taylor Swift will be the first woman in history to open an NFL Stadium on July 25 and 26, 2020 at SoFi Stadium in Los Angeles, California. Lover Fest West kicks-off SoFi Stadium’s inaugural year of events, located at Hollywood Park. The following weekend, July 31 and August 1, 2020, Lover Fest East will hit Gillette Stadium in Foxborough, Massachusetts (each date ticketed separately).

Lover Fest West at SoFi Stadium and Lover Fest East at Gillette Stadium will be produced by Taylor Swift Touring and promoted by the Messina Touring Group (MTG). Existing Taylor Swift Tix Verified Fans will have the opportunity to RSVP starting today for Preferred Presale Access at VerifiedFan.Ticketmaster.com/TaylorSwiftTix.Taylor Swift Tix powered by Ticketmaster Verified Fan, a unique, fan-first technology built to help artists get tickets into the hands of fans who intend to go to the event, will have access to tickets ahead of the public on-sale on October 14, 2019. Registration for new Verified Fans opens on Thursday, September 19th at 4 p.m. ET/ 1 p.m. PT.

In addition, through Capital One’s multi-year partnership with Taylor Swift, an exclusive allocation of tickets has been set aside for Capital One cardholders, who will have priority access to purchase tickets on October 15 and 16, 2019. Public on-sale will be October 17, 2019. General ticketing and on-sale information is currently available at TaylorSwift.com

2020 U.S. and International Dates:
June 20 – Werchter Boutique (Werchter, Belgium)
June 24 – The Waldbühne (Berlin, Germany)
June 26 – Oslo Sommertid (Oslo, Norway)
July 1 – Roskilde Festival (Roskilde, Denmark)
July 3 – Open’er Festival (Gdynia, Poland)
July 5 – Festival de Nîmes (Nîmes, France)
July 9 – NOS Alive (Oeiras, Portugal)
July 18 – Allianz Parque (Sao Paulo, Brazil)
July 25 – SoFi Stadium (Los Angeles, California)
July 26 – SoFi Stadium (Los Angeles, California)
July 31- Gillette Stadium (Foxborough, Massachusetts)
August 1- Gillette Stadium (Foxborough, Massachusetts)

Please visit TaylorSwift.com for upcoming international on-sale information. Additional U.K. and international dates and festivals will be announced soon.

About SoFi Stadium
SoFi Stadium, the new home of the Los Angeles Rams and Los Angeles Chargers, is located at Hollywood Park, a 298-acre global sports and entertainment destination being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke in Inglewood, Calif. The 3.1 million square-foot SoFi Stadium is the largest stadium in the NFL, as well as the first indoor-outdoor stadium. It seats approximately 70,000, expandable up to 100,000, with more than 260 luxury suites and more than 13,000 premium seats. SoFi Stadium has already secured Super Bowl LVI in 2022, the College Football National Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028. Adjacent to the stadium and sitting under the same roof canopy is the 2.5-acre American Airlines Plaza and a 6,000-seat performance venue. Hollywood Park anticipates an initial phase of more than 1.5 million square feet of retail and office space, 2,500 residences, a hotel and more than 20 acres of parks. For more information about SoFi Stadium, visit www.SoFiStadium.com or @SoFiStadium on Instagram and Twitter.

About Capital One
At Capital One we’re on mission for our customers – bringing them great products, rewards, service, and access to unique and unforgettable experiences they are passionate about. Capital One is a diversified bank that offers products and services to individuals, small businesses and commercial clients. We use technology, innovation and interaction to provide consumers with products and services to meet their needs. Learn more at capitalone.com/access.

Jose Mourinho,360 MAGAZINE

Jose Mourinho Discusses Video Assistant Referring

World renowned football manager Jose Mourinho, and recently retired footballer Samuel Eto’o took to the LaLiga Headquarters in Madrid to discuss speed & innovation in football, including the hot topic of Video Assistant Referring [VAR]. 

The duo spoke at an exclusive event, as they helped launch the global partnership between LiveScore and LaLiga. The collaboration will see LiveScore support the Spanish league’s new Replay360º feature, an Intel-powered technology, that will allow La Liga audiences to access 38 individual camera positions across Spanish stadiums, delivering football’s most immersive coverage. 

The duo were also joined on the panel by LaLiga President, Javier Tebas, who explained how the partnership is further evidence of the league’s drive to introduce the right technologies to improve fans’ matchday experience both inside the stadium and at home, LiveScore Ambassador, Jose Mourinho, commented: 

“It is important football continues to innovate and embrace technologies that can develop the game for clubs and leagues but, and I say this after my first summer as a fan, that the emotion remains in football. LiveScore’s partnership with LaLiga most definitely puts the fan first.”


The discussion comes at an exciting moment for technology in football as the Premier League becomes the latest competition to introduce Video Assistant Refereeing (VAR), after its introduction to LaLiga in the 2018/19 season. Mourinho believes that this is a positive move for the sport.

“Of course, as a manager sometimes you receive a favorable decision and sometimes a disastrous one. I like the essence of VAR to reduce human error and we will all learn it and adapt to it, but I hope we will still maintain the raw excitement. Before, when a goal went in, I used to look at the referee, now I look at the screen!” 

With its core pillars of speed, simplicity and reliability, LiveScore has been at the forefront of the drive to use technology to enhance the experience of fans across multiple sports, and football in particular.

Watch discussion here.

Judah & The Lion’s “Over my Head”

Judah & the Lion drops the official music video for their new single “Over my head” today as the song breaks into the TOP 15 at Alternative Radio its second week out and racks up more the 1 MILLION streams. The clip premiered live today via YouTube at 2pm PT/5pm ET – check it out HERE. “Over my head” follows the ascent of “Take It All Back” which spent three weeks at #1 at Alternative Radio before launching the band onto an international stage.

The band is thrilled to also announce Pep Talks: An Intimate Album Listening and Storytelling Experience Presented by Judah & the Lion, which will hit 6 cities across the southeast this April. At each event, Judah Akers, Brian Macdonald, and Nate Zuercher will be on hand to tell the story behind the 17-track Pep Talks, giving fans an exclusive, intimate listening experience ahead of the release. Pep Talks is their forthcoming third album and is set to be released this Spring via Cletus the Van/Caroline. The LP will include “Over my head” – a deeply personal track from frontman Judah Akers, who opens up about his struggles during a time that was both professionally exciting and personally turbulent – and December’s multi-track release “Quarter-Life Crisis” and “Pep Talk.” 

Purchase of a ticket will include the forthcoming album. Fans will also have an opportunity to enter for a chance to meet the band at their date by clicking here. Fans can also submit their questions for Judah, Nate, and Brian here. Proceeds from the events will benefit local non-profits (TBA) with help from High Five Squad, a non-profit by Judah & the Lion.

In addition to the April run, Judah & the Lion have been announced for this year’s Hangout Music Festival in May and Lollapalooza Paris this summer, with many more live shows set to be announced soon. For the most up-to-date information, please visit www.judahandthelion.com. 

LISTEN/PURCHASE

Stay Connected to Judah & the Lion
Official Web Site | Facebook | Twitter | Instagram

Lauri Markkanen Gives Up Red Meat

The individual’s role in combating climate change is becoming a prevalent topic, following the release of the IPCC report this autumn. Leading by example, NBA star Lauri Markkanen is taking a stance by changing his daily eating habits. As his first action to combat climate change on a personal level, the Chicago Bulls player has given up eating red meat.

“As my first action for #DontChoke, I pledge to stop consuming red meat as a concrete step towards minimizing my personal carbon footprint. Every move counts, play your part”, Markkanen declares on social media.

Following his #DontChoke collaboration with renewable energy company Neste, the decision is an exemplary step in doing his part in the fight against global warming.

Markkanen explains, that having recently become a father has made the well-being of the environment even more significant to him. Markkanen encourages his fans to follow in his footsteps to ensure a better environment for generations to come. “I want to do everything in my power so that my child will grow up in a clean environment, like I did. This is a call to all my fans to do their share”, Markkanen explains.

The #DontChoke campaign is a call to action for individuals to do their share in battling climate change. The NBA player kicked off the campaign by shooting hoops with a basketball covered with a hand painted visualization of this year’s heat map. Throughout the on-going campaign, Markkanen will consider the elements of his own lifestyle and opt for more sustainable alternatives. Leading by example, the NBA player hopes to encourage others to make their own climate pledge.

Amir Obé on Seth Meyers + EP Out Now

Rapper and Producer Amir Obé is gearing up for the release of CAN’T BE A _____ HERE: CHAPTER 3, the third and final installment of his three-chapter project. Tonight, Amir makes his late night television debut on NBC’s Late Night with Seth Meyers.

Listen to Holy Shit HERE

Listen to CAN’T BE A___ HERE: CHAPTER 1 HERE

Listen to CAN’T BE A___ HERE: CHAPTER 2 HERE

Watch the 8-minute “Romeo and Juliet” Short Film here!

About Amir Obé:

Branded a “force” by Complex, Amir Obé grew up the so of a father with a PhD in education and a pianist mother. Amir was ready to give up music four years ago when he decided to pour his heart into one final mix tape project: Detrooklyn, named in honor of the two cities that raised him. was the critically acclaimed result. Fellow Detroit native Big Sean called. Drake’s manager reached out, and a song Amir co-produced, “Star 67,” appeared on Drake’s surprise mixtape If You’re Reading This It’s Too Late (February 2015). Amir’s two subsequent indie mixtapes, Happening in the Grey Area (2015) and Won’t Find Love in the Hills (2016), sent a tremor through the music industry, as XXL commended his commitment to “substance over selling out,” and Fader praised his music as “dreamy, sad and sensuous.” Def Jam reacted swiftly, and Amir’s signing was announced in December 2016. “To continue to a legacy and brand that has created history with some of my favorite artists is a blessing,” he told Billboard“Def Jam prides itself on authenticity and I couldn’t have found a better home.”

Amir’s Def Jam signing was celebrated with the video premiere of his new single, “No Peace” and the track was included on Def Jam’s pre-Xmas compilation, Direct Deposit, Vol. 1. His debut EP, None Of The Clocks Work (March 2017), including “Wish You Well” was sonically rich, awash with dark synths and thunderous drums, brimming with vulnerability and emotional sincerity. Amir’s 6-city U.S. tour in August made stops, in San Francisco, Los Angeles, Orange County, New York, Philadelphia, and Chicago. The tandem releases in late-2018 of Can’t Be A__ Here: Chapter 1, Can’t Be A__ Here: Chapter 2 (with “Bloodshot,” and the widely praised 8-minute “Romeo & Juliet” short film), and Can’t Be A__ Here: Chapter 3, have affirmed Amir’s relationship with a devoted legion of fans who’ve felt disconnected from the constant braggadocio and emotional void in mainstream urban music. In being himself, flaws and all, he’s actually given those fans the confidence to do the same.

Bibi Saboia

Combining the soulful melodies of her angelical voice with the dynamics of acoustic elements and contemporary sounds, Bibi Saboia brings a new experience into the young generation of indie electro-pop music artists.

Brazilian singer/songwriter based in the United States, Bibi is the 3rd generation in a family of professional musicians and songwriters, having her talent unveiled in 2016, at the early age of 13, when she signed with Warner Music Brazil.

In 2017, after the release of her first single “Vc Só Sabe De Vc” followed by the EP “Tão Certa”, Bibi moved to the United States to pursuit for wider artistic possibilities and started to write her new songs in English.

For over a year now, she has been posting covers on her YouTube channel and has also started vlogging her life to show her fans and friends.

Nicky Jam

The famous reggaeton player Nicky Jam “breaks” the list of nominations at the Latin American Music Awards, leading 8 of the most coveted categories of the night.

After its rebirth in the urban genre, Nicky Jam has managed to lead the most prestigious music billboards worldwide. His versatility to move from reggaeton to genres such as vallenato and pop, has made him worthy of the love of millions of followers and hundreds of awards he has garnered in his career.

Today, he celebrates his outstanding 8 nominations at the prestigious Latin American Music Awards night, in which he heads the most “hot” and competitive categories of the night, along with his great friends and classmates of the genre.

“It’s always an honor to be nominated for the Latin American Music Awards, and more alongside my brothers of the urban genre, whoever wins, is a blessing that our followers give us, and we owe them our successes, and for them we continue in this industry doing what we do best “. Affirms Nicky Jam.

The interpreter of hits such as “El Perdón”, and “X”, is nominated for the following categories: Artist of the Year, Favorite Male Artist, Favorite Pop Song, Favorite Tropical Song (category in which he competes with two songs), Favorite Song of Urban Genre, and the most important of the night: Simple of the Year, for its collaboration with the Colombian JBalvin with the song “X”, which has been without a doubt a world anthem since its release to the market.

The Latin American Music Awards will be broadcast on Telemundo on the night of Thursday, October 25, and from now on, Nicky Jam fans are invited to vote for their artist through the website: www.latinamas.com/vota .