Fewer Than 30% of Hotel Guests Experience “Better Than Expected” Night’s Sleep Forget the minibar, sleek lobby and mints on the pillow. If hotels really want to build loyalty and delight their customers with stand-out lodging experiences, they need to focus on the bed. According to the J.D. Power 2019 North America Hotel Guest Satisfaction […]
Quality of Sleep is Significant Opportunity for North American Hotels
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