Posts tagged with "customer"

Casely Pioneers Monthly Subscription Box for IPhone Cases

Casely is an online tech-accessories retailer and operates the first and only phone case subscription club on the market. Casely strives to bring customers unique cases that reflect trends before they happen.

They aim to inspire the next generation of young style-istas to be the best version of themselves, and to be confident in everything they do–with or without a Casely in hand. Casely is your one-stop-shop for cases inspired by the latest fashions with that Brooklyn spunk.

4 Fulfillment Details to Look for in 2019

If there’s one shining light guiding e-retailers in an industry both fueled and marred by the details, it’s to focus on the customer experience. Though everything technically affects the customer experience to some degree, nothing plays a central role in satisfying customers more than the fulfillment process.

So it makes sense that these four fulfillment details to look for in 2019 all directly enhance customer satisfaction and shopping convenience.

Let’s learn more about what’s in store for this year and beyond.

Heavy Investments in AI and Automation

It’s clear that fast and affordable shipping is the new standard in fulfillment. But for retailers to meet these standards they’ll have to achieve automation at scale — things like robot-operated warehouses, self-driving trucks, and drones. JD.com is one company after Amazon that’s investing heavily in these areas. The Chinese retailer’s already operating humanless warehouses of the future, and completed their first government-approved drone delivery in Indonesia in early January.

Meanwhile, DHL is investing $300 million to quadruple robots in their warehouses this year, and Uniqlo announced in late 2018 that they were investing over $770 million in automating its warehouse and distribution system. Top titans like Amazon, Walmart, Zappos, UPS, and FedEx already operate automated warehouses, but as long as the automation race is ongoing, so too will these companies’ developments.

Lenient Return Processes

Brands like Ikea, Amazon, Target, Walmart, Costco, Zappos and Nordstrom all have success in common, but they also have customer-friendly — some would say exceedingly lenient — return policies. These two things aren’t mutually exclusive.

Reverse logistics is an absolute mess for the typical online business — eating into profits and making operating margins hard to assess. Look for companies to develop better systems to facilitate returns, process returned products and improve their quality of shipping to reduce the number of defective goods. This will coincide with brands adopting more lenient returns policies, as well as leading with them in their promotional tactic. After all, this is a great way to acquire new customers, curb cart abandonment rates and increase average order value. Of course, brands will need to take measures to address fraud and/or abuse as they change their terms and conditions.

Subscription-Based Ordering for Everyday Products

Regardless of how material we are, we all use and need certain products on a daily basis. The thought of not having any toothpaste left before going to sleep, running out of toilet paper at the wrong time, or not have any groceries in the house when you want to prepare a meal is certainly offputting. This is why the subscription e-commerce market has grown by more than 100 percent per year over the past five years.

While subscription e-commerce is nothing new (we all remember Dollar Shave Club’s viral takeoff), we’ve seen other gems like Blue Apron and Birchbox come about in recent years. We’ll continue to see more of these subscription-based models, as well recurring order options and monthly boxes for everyday items offered by stores ranging from those that sell beauty products from home to big-name brands. Consumers, always looking for more convenience and less ‘one-off’ errands will respond positively.

Checkout-Free Retail

While automation at scale will need to occur to power what’s growing steadily into a $5 trillion global market, it’s unlikely some customers will ever be satisfied with delivery timeframes. Further, complications like package theft and damage in transit aren’t going away overnight. This sets the table for a lot more check-out free retail stores. Amazon Go’s experiment appears to be successful, with allegedly thousands more to come.

As Forbes notes, plenty of other retailers are getting involved as well — this includes GoodHousekeeping Lab via their Mall of America pop-up shop, Alibaba’s supermarket chain Hema, as well as Bingobox and AVA Retail. Meanwhile companies like Zippin, Standard Cognition and Trigo are providing the solutions to accomplish this.

Checkout-free stores will be the ultimate commercial win-win. Retailers deal with less payroll, less inventory, and less theft, while consumers get unobstructed convenience in their shopping experiences.

And, while the first examples we’re seeing are on a small, convenience-type level, in-person transactions of all sorts will shift accordingly—creating the need for micro-warehouses (think Ikea) that can serve both front and back-end operations.

Don’t expect all these details to bleed into every consumer experience shortly, but this year will mark a pivotal wave of progress for each of these areas.

Eric Garcetti, 360 MAGAZINE, dtla, flexla

FlexLA  

Mayor Eric Garcetti rides FlexLA w/ US Navy Veteran Andrew Gallo!

“We seize every opportunity to give Angelenos faster, more convenient, connections to their jobs, the people they love and everything our City has to offer,” said Los Angeles Mayor Eric Garcetti. “FlexLA will give people another affordable, sustainable, and efficient way to get where they are going – while providing our veterans with good paying jobs.”

Stay tuned for a video of the Mayor’s FlexLA ride to be posted on social media!

Travel around Downtown LA driven by a salaried driver – many of whom are U.S. military veterans – for an affordable, flat rate fare – on-demand. And this week, it’s FREE!

During the day, use the app to access LADOT transit info, and from 7pm to 2am, FlexLA vans are ready to take you anywhere you want to go within DTLA.

HOW THEY ARE DIFFERENT

First, FASTLinkDTLA is a non-profit partnership of businesses, employers, developers, business improvement districts, organizations, and nonprofits focused on improving mobility, transportation and infrastructure in Downtown Los Angeles. One part of our mission is to promote and re-brand DTLA as a new mobility innovation center by creating a network of early adopters and travel adventurers. Thus, the creation of FlexLA!

With FlexLA, you can:

Search, book and pay for on-demand ridesharing service

Have peace of mind with our predictable, flat rate fare guarantee

Count on safe, accessible, well-lit stops and screened drivers

Ride easy with an experienced, salaried driver, many of whom are U.S. military veterans

Request a wheelchair-accessible vehicle via our partner ButterFli

View the app in English or Spanish

Wellbots & Betanews

Wellbots & Betanews have partnered up to bring you the best smart locks, at the best price. Use code SCHOOLTIME to get 10% OFF these locks at checkout!

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EXTENDED WARRANTIES

We care A LOT about our customers and we listen to you. As many of you have asked for it, we are now happy to offer Extended Warranties on all the products on Wellbots. Enjoy!

Tech News

Drones are helping the firefighters combat the wildfires in California Read more

Mavic 2 Pro vs. Mavic 2 Zoom: Comparison Read more

As an existing Wellbots customer, you can enjoy 2% cash back! Once you are logged in your Wellbots account, the discount will automatically show in your cart and be applied at checkout. If you are a new Wellbots customer, you will earn your first 2% cash back on your second purchase. You’re welcome!

Winning Loyalty Programs

Research shows increasing your customer retention rate by five percent has the potential to increase your profit by up to 95 percent. With the potential for a payoff like that out there, it’s absolutely imperative to consider as many ways as possible to hold on to your existing customer base. A proven method of accomplishing this is rewarding repeat customers with special offers in an effort to strengthen your relationship with them. Here are a few examples of winning loyalty programs to consider.

Make Points of Purchases
Perhaps the most common loyalty program, point systems entice customers to make a set number of purchases to earn a valuable reward. The key here is to make it easy as possible. Southwest Airlines had one of the simplest point programs ever devised by an airline. For every 10 flights you took with the airline during a calendar year, you got one free. Take 20 you got two, take 30 you got three, 40 got you four and so on. Easy to understand and easy to redeem it was one of the all time great frequent flyer programs. You can follow the airline’s lead for your ebook store. For every 10 books a customer buys in a year, they get one free. The key is simplicity. People got very upset when Southwest switched to a more complicated program.

No Fears of Tiers
As you’re strategizing ideas for how to sell an ebook online, consider instituting a program in which rewards become more valuable as your customers move farther up the food chain. Let 10 purchases get a customer a relatively inexpensive gift, while 30 garners them a better gift and 50 earns an even more valuable one. You can assign level designations as they make more purchases too. Purchasing 10 items within a certain time period qualifies them for “Silver Status”. Buying 30 makes them “Gold” while 50 turns them “Platinum”. Along with gifts can come ever more desirable perks as customers reach the upper tiers. These can include benefits such as chats with authors, sneak previews of new titles and opportunities to purchase new ebooks before they’re published.

It Pays to Play
Subscriptions and memberships are excellent ways to reward loyalty and get customers to make purchases in advance. Plus, they get a feeling of importance because they belong to your site’s VIP group. Wineries have been doing this with wine clubs for years. Similarly, the Amazon Prime strategy rewards users with fee two-day shipping; free streaming videos and a host of other benefits non-members don’t get. Remarkably, providing Prime benefits costs Amazon more than it makes in fees for them, but it serves as a loss leader. The company loses money on Prime memberships, but more than makes up on the purchases its Prime members make.

A Coalition of the Willing
By partnering with other merchants, you can allow your customers to earn discounts on other products and vice versa. This gives them the ability to turn their book purchases into currency on sites offering other things in which they have interests. Getting to know your clientele will serve you well as you determine what partnerships will be most beneficial. If your site caters primarily to a female shopper, then teaming with other sites offering products in which women are most likely to have an interest can be quite successful. The key is building a willing coalition of partners to which your customer base can relate.

These are the four examples of winning loyalty programs are the most common you’ll find. Of course, there are a number of ways within each category to incorporate your own nuances. This will make it uniquely your own and ideally make participating even more attractive to your ideal customer.

1MORE USA

1MORE USA, a premiere consumer electronics audio company, is proud to announce their official launch into the North American market. 1MORE USA will provide consumers with premium quality in-ear monitors and over-ear headphones. The premiere headphone maker is debuting five premium audio products in the U.S.- four in-ear monitors and one over-ear headphones-with more products planned. 1MORE China sold 20 million units in just three years, 1MORE USA aims to duplicate their overseas success here in the U.S.

1MORE USA aims to focus on fashionable, high-quality, high value headphones and audio products.

1MORE USA sets out to redefine the relationship between its brand and its innovations by designing and manufacturing all its components from the ground up. For this reason, 1MORE USA can provide high performance sound at extraordinary prices while producing a product that is as much form as it is function. With products like their brand new triple-driver in-ear monitors, 1MORE USA strives to make reference quality audio products that are available to everyone. 1MORE USA products are designed to enrich your music listening experience and your life, so get ready to be passionate about your portable music once again!

“Our goal is to show the customer that 1MORE USA offers technology, fashion, and quality which is something that can be available to everybody,” says 1MORE USA President, Dave Russell. Russell, a consumer technology expert, brings with him an extensive executive and sourcing experience. Russell has served on the board of directors for both Gateway and VIZIO in addition to co-founding Puro Sound Labs. Russell works in combination with Tim Burton, VP of Sales, who also has extensive consumer electronics sales experience working on such accounts as Best buy and Gateway. “1MORE USA brings a breath of fresh air in the way of real value to a commodity product line and industry,” says Burton. 1MORE China, using the same design principals, has sold over 20 million headphone units in just three years. The 1MORE USA team is looking to replicate that achievement here in the U.S. In a world where headphone companies merely purchase off-the-shelf parts and assemble them to hit various price brackets, 1MORE USA instead designs and manufacturers all of its components from the ground up. Starting with the development of the drivers themselves, to the unique design of each headphone through to its production, 1MORE USA is committed to creating the best headphones at affordable prices. To achieve such high standards, 1MORE USA technicians continuously develop new technologies, include musical experts in the design process, and strive to create an end product that exceeds consumer expectations. Enjoying portable music as the artist originally intended is no longer a luxury, but a 1MORE USA standard. All of our products are personally tuned by four-time Grammy Award winning mixing engineer Luca Bignardi and are rigorously tested for quality in our sound labs. 1MORE USA has broken the unspoken rule in the headphone market – that high-quality headphones have to be expensive and affordable headphones have bad designs. 1MORE USA is challenging the status quo by solving the issue of creating high-quality headphones at affordable prices in many ways. 1MORE USA is relentlessly designing and developing core components, coordinating efficiently with our production lines, and always pursuing the best-in-class quality.

In addition, 1MORE USA has pioneered technology for the multi-unit dual driver that includes a balanced armature design and Kevlar coated cables. This coordinated, in-house approach to the 1MORE USA production model results in a more straight to consumer line, which cuts out a lot of companies that might touch and mark up other products. Products currently available in the 1MORE USA line include: 1M301 Single Driver In-Ear Monitor ($29.99), E0323 Multi-Unit Dual Driver In-Ear Monitor ($79.99-Pre-Orders Only), EO301-C Swarovski Crystal In-Ear Monitor Dual Pack ($79.99), the MK801 Over-Ear Headphones ($79.99) and the E1001 Triple Driver ($99.99). The products are available for sale on amazon.com and the 1MORE USA website.

In summation, if you’re a consumer who embraces innovation and technology, headphoneslab.com may be worth visiting.

ABOUT 1MORE USA

1MORE USA USA, established in August of 2014 was the brainchild of President, Dave Russel, and VP, Tim Burton who leveraged their knowledge of the consumer technology industry and overseas sourcing experience to partner with 1MORE USA China. The sole purpose is to bring 1MORE USA’s proven successful approach to consumer audio product design and development to the North American market. “Our goal is to occupy a new space in the world’s audio market by giving our users quality, affordability, style, and community,” says CEO and Co-Founder, Hsieh. 1MORE USA China was co-founded in 2013 by Hsieh, a former Foxconn executive who was instrumental in producing products like the Kindle and iPod. Disillusioned with low-value contract manufacturing, Hsieh wanted to develop a unique brand that would dispel the belief that products made-in-China couldn’t be of both excellent quality and value. From this idea of 1MORE USA was born.

MAINGEAR x deadmau5

MAINGEAR PC, an award-winning PC system builder of custom gaming desktops and notebooks, announced that Joel Zimmerman, known professionally as deadmau5, has joined MAINGEAR as an advisor and investor, and that they have partnered with NetCapital to launch an equity offering open to the public. 

 

Grammy nominated producer, musician, composer, and life-long gamer, deadmau5, joins MAINGEAR as an advisor and takes a stake of the soaring PC gaming market by investing. “I first found MAINGEAR when looking for a high end PC for my studio, and started as a customer first. I became a huge fan” said deadmau5. “Since then MAINGEAR has powered all of my projects including, my recently released “where’s the drop?”. As a gamer at heart I’m a big believer that the future of PC gaming and eSports has amazing potential for growth. It was obvious to pick MAINGEAR as my first investment in the space and with MAINGEAR’s crowd raise you can invest as well. »

 

As an advisor, deadmau5 hopes to direct the future of PC gaming with MAINGEAR by advising on future products and projects. “It doesn’t get more authentic than working with deadmau5” said Wallace Santos, CEO and Founder. “He’s an amazing artist, hardcore gamer, MAINGEAR customer, and is one of the most technically driven people I have ever met. »

 

With over 15 years of experience crafting the industry’s most award-winning gaming PCs and growing a passionate community, MAINGEAR has established itself as a leader in the industry and is now opening up an opportunity for its community to invest. “I had the opportunity to engage with a few different VCs and the experience wasn’t always the best. While VC investment can be a great thing, it only makes sense if you find the right fit.” said Wallace Santos. “I didn’t want to bring on an investor that would suck the soul out of our business. After this experience we decided to ditch the traditional VC route altogether and instead offer equity to our community. »

 

“I’ve been in the gaming and tech space for as long as I can remember, and I can safely say there has never been a more exciting time in the history of our industry!” said Rahul Sood, CEO of Unikrn. “I’m excited for the future of MAINGEAR and the passionate community that they have built. As one of the most established high end PC builders on earth, we wanted to do a non-traditional raise and offer people from this community the opportunity to invest at the ground floor.”

 

For more information on MAINGEAR’s equity crowdfunding campaign, click HERE. 

 

 

Cooper’s Hawk Winery

 

Named Top U.S. Winery, Announce Partnerships with Celebrity Talent and Events : 

 

Cooper’s Hawk Winery & Restaurants, a lifestyle brand centered around wine, announces three major milestones: a three-year designation as the Official Wine Partner of the Screen Actors Guild Awards ® , its first-ever inclusion in Wine Business Monthly’s annual ranking of the top 50 U.S. wineries (they were ranked number 34), and a series of collaborations with food and wine icons. The company, which is experiencing rapid growth fueled by its 300,000-member Wine Club, has penned “Friends of Cooper’s Hawk” agreements with Anne Burrell, Richard Blais, Marcus Samuelsson, Tyler Florence, Fabio Viviani, Boisset Collection, Francis Ford Coppola Winery. Cooper’s Hawk has been hosting Friends of Cooper’s Hawk collaborations for the last 13 years, which include exclusive members-only dinners and wine pairings, as well as the co-creation of limited-production wines. The collaboration wines are sold in the restaurant and available as the Wine of the Month for Wine Club Members.

 

“Our growth is a direct result of our mission to enrich the lives of our Wine Club members,” says Cooper’s Hawk CEO Tim McEnery. “By associating our brand with high-profile events like the SAG Awards and providing access to culinary industry super stars, we strengthen the relationship between our customers and our brand.”

 

About Cooper’s Hawk Winery & Restaurants :
Founded in 2005 by CEO Tim McEnery, Cooper’s Hawk Winery & Restaurants is built upon the belief that food and wine hold the power to forge lasting connections. A lifestyle brand focused on creating memorable moments that enrich lives, Cooper’s Hawk is a fusion of familiar elements – winery, modern casual restaurant, Napa-style tasting room and artisanal retail market – that has combined to create an entirely new hospitality experience. Cooper’s Hawk wines are sourced, blended, aged, bottled and distributed exclusively through Cooper’s Hawk, and have won over 400 awards.

 

Connect with Cooper’s Hawk Winery & Restaurants :
Hashtag: TBD
Website: chwinery.com
Instagram: @CHWinery
Twitter: @CHWinery
Facebook.com: /coopershawk