Posts tagged with "American Airlines"

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers

Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

“Airlines continue to deliver on the operational side of air travel,” said Michael Taylor, Travel Intelligence Lead at J.D. Power. “New technology investments have dramatically improved the reservation and check-in process. Fleets are newer and travelers generally feel that they are getting great value for their money. These improvements have been most profound in the traditional carrier segment, where customer satisfaction has climbed considerably.

“While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations,” Taylor added. “The one area where both traditional and low-cost carriers can still improve, however, is in in-flight services. It continues to be the lowest-ranked factor in the study, as many airlines still struggle with in-flight entertainment, connectivity, in-seat power, and food service.”

Following are some of the key findings of the 2019 study:

  • Record-high customer satisfaction: Overall satisfaction with airlines increases 11 points to 773, continuing an eight-year trend of satisfaction improvement.
  • Improvement is driven by traditional carriers: This year’s significant gains in customer satisfaction are driven by the traditional carriers, whose segment satisfaction score improves 22 points from 2018. The low-cost segment—while still having higher overall satisfaction than the traditional carrier segment—declines 6 points from 2018, thus driving a segment convergence in satisfaction.
  • Tech investments in reservation and check-in systems pay off: The reservation and check-in experiences are the most satisfying portions of the airline experience, driven by investments in digital check-in technologies, self-service kiosks and a concerted effort among airlines to improve the efficiency of the pre-flight process.
  • In-flight service remains a stumbling block: In-flight services, such as seatback entertainment, food service, and Wi-Fi continue to be the lowest-ranked part of the air traveler experience. Specific in-flight amenities that have the greatest positive effect on customer satisfaction are fresh food, seatback games and seatback live television.

Study Rankings

Among traditional carriers, Alaska Airlines ranks highest for the 12th consecutive year, with a score of 801. Delta Air Lines (788) ranks second and American Airlines (764) ranks third.

Among low-cost carriers, JetBlue Airways (817) and Southwest Airlines (817) rank highest in a tie. For Southwest, this is the third consecutive year at the top of the J.D. Power ranking.

Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score declined 5 points from 2018. WestJet (758) saw its score increase 11 points but remains below the low-cost carrier average.

The North America Airline Satisfaction Study, now in its 15th year, measures passenger satisfaction with airline carriers in North America based on performance in seven factors (in order of importance): cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. The study measures passenger satisfaction among both business and leisure travelers and is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded from April 2018 through March 2019.

For more information about the North America Airline Satisfaction Study, visit https://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

Join the conversation on social media using #AirlineStudy and follow J.D. Power on FacebookTwitter, and LinkedIn.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific, and Europe.

Dallas Mavericks Hosts SEATS For SOLDIERS Tonight

The Dallas Mavericks, American Airlines and Nick & Sam’s are proud to partner again for the 14thAnnual Seats for Soldiers, a one-of-a-kind experience to honor our nation’s heroes. More than 100 wounded service members from Brooke Army Medical Center in San Antonio will join reserve troops from the Dallas/Fort Worth area to enjoy dinner at Nick & Sam’s Park Cities, as well as courtside seats at the Dallas Mavericks vs. Utah Jazz game, tonight Nov. 14, at American Airlines Center.

“Our annual Seats for Soldiers night is a reminder that we don’t get to enjoy the game we love without the incredible sacrifices our soldiers make,” said Dallas Mavericks owner Mark Cuban. “This game is one small way for the Dallas Mavericks and our season ticket holders to say ‘Thank You’ and acknowledge the bravery of the men and women in uniform.”

The concept for Seats for Soldiers originated with Dallas Mavericks season ticket holders Neal and Jamie Hawks, who, along with other front-row season ticket holders, have donated their seats – valued at $350,000 – year after year to host the wounded service members. After the game, the soldiers get the opportunity to meet and take photos with Mavericks players, coaches, dancers, ManiAACs and DJ Poizon Ivy.

The day begins with American Airlines providing charter transportation from San Antonio to Dallas/Fort Worth though Fuel Smart, the airline’s team member-led fuel conservation program that helps provide flights for injured service members, veterans and their families using funds generated through team members’ everyday actions to save fuel. In addition, American’s pilots and flight attendants volunteer their time for the occasion.

“Giving back to the men and women who serve our country is a tremendous honor for the 130,000 team members of American Airlines,” said David Seymour, American’s senior vice president – Integrated Operations, and graduate of the United States Military Academy at West Point. “American is honored and humbled by the sacrifice these individuals have made and it is our privilege to partner with the Mavs and Nick & Sam’s to give them a much-deserved night of great food and NBA basketball.”

After arriving at Dallas Fort Worth International Airport, the group of soldiers will be treated to a four-course dinner at Nick & Sam’s Park Cities, prior to attending the Mavs vs. Jazz game. This year’s menu, created by Nick & Sam’s Corporate Chef and Partner Samir Dhurandhar, features a first course of shrimp and grits, creole crab cakes with a Cajun remoulade, prime beef egg rolls, and a sushi platter consisting of kung pao lobster rolls, crispy tuna and shrimp tempura rolls. The second course is a Caesar salad. The main course features an Allen Brothers 10 oz. prime filet with sides of mashed sweet potatoes, green beans with almonds and creamed corn maux choux. The meal concludes with Dallas Mavericks seven-layer cake, pecan pie and pumpkin pie. Beverage service will also be provided, all free of charge to the service members, and the Nick & Sam’s staff will also volunteer their time to host the group.

South African Airways

SOUTH AFRICAN AIRWAYS HONORED FOR “BEST AIRLINE STAFF IN AFRICA” AT THE SKYTRAX 2018 WORLD AIRLINE AWARDS

South African Airways (SAA), the leading airline from the U.S. to South Africa with the most daily flights, was honored with the “Best Airline Staff in Africa” award at the 2018 World Airline Awards hosted by world renowned aviation experts Skytrax™. The award presented at a special ceremony held at the Farnborough International Airshow attributed South African Airways’ success to the efforts of all the ground and inflight staff in excelling to achieve high product quality and standards across all categories.

Skytrax™ is known worldwide as the leading, independent research authority on airline quality and service. The awards are based on a consumer satisfaction survey conducted each year by Skytrax™, giving travelers an opportunity to rate their experiences in the air and on the ground with over 200 airlines worldwide and ultimately serve as a global benchmark of airline excellence. “We are thrilled to, once again, be the proud recipient of the Best Airline Staff in Africa award from Skytrax” said Todd Neuman, executive vice president – North America for South African Airways. “This award is a reflection of the hard work and dedication of SAA employees globally as we showcase the very best in African hospitality. We will continue to strive to provide our customers with sterling service in our effort to maintain our standing as Africa’s most awarded airline.”SAA’slow cost carrier, Mango Airlines also secured the top spot for the “Best Low-Cost Carrier in Africa” for the third time at this year’s prestigious awards. SAA was also noted for “Best Business Class Lounge in Africa”, “Best Cabin Crew in Africa”, and “Best Airline Cabin Cleanliness in Africa”.

Earlier this year, Skytrax™, also awarded SAA with the 4-Star rating for the 16th year consecutive year, following detailed service audits of SAA Premium Business and Economy Class product and service across all customer-facing categories. For reservations and information, customers should visit www.flysaa.com or contact South African Airways at 1-(800) 722-9675.

About South African Airways

South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations worldwide in partnership with SA Express, Airlink and its low cost carrier Mango. In North America, SAA operates daily nonstop flights from New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana and Dakar, Senegal) to Johannesburg. SAA has partnerships with United Airlines, Air Canada JetBlue Airways, American Airlines and Hawaiian Airlines, which offer convenient connections from more than 100 cities in the U.S. and Canada to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-star rating for 16 consecutive years.

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THE CHAINSMOKERS AT THE WILTERN

By Max Mason × Vaughn Lowery

Tonight, American Airlines and Mastercard presented The Chainsmokers (consisting of Alex Pall and Andrew Taggart)
at The Wiltern in Koreatown LA. The event was easily accessible via Metro LA [subway/trains] and ride-sharing apps. It was truly a whimsical experience coupled with pyrotechnics and special effects. Upon entrance, VIP guests were provided oversized glow sticks alongside of gift bags. The venue exhibited eye-catching architecture both inside and out. After gaining access, rewarded guests quickly made their way to various open bar stations sprinkled throughout the complex. Small bites in conjunction with numerous step and repeat banners constantly kept us alert with a plethora of blinking lights. The overall execution was an EDM fan’s dream and encapsulated the innate energy of the electronica genre. Their set was absolutely phenomenal, performing crowd favorites like “Closer” and “Don’t Let Me Down.”

The CHAINSMOKERS, 360 magazine

The CHAINSMOKERS, 360 magazine

The Chainsmokers will return to LA on July 24th at the Hollywood Palladium. You can check out their latest video “Somebody” here.

Celebrating Mandela’s 100th

South African Airways Vacations® (SAA Vacations®), the leisure
division of South African Airways, introduces a new package to celebrate the centennial year of Nelson
Mandela’s birth.

The 8-night air-inclusive “Celebrating Mandela’s 100th” package priced at $2,499* (restrictions apply), will take travelers in the footsteps of the new South Africa’s founding father, visiting places where key moments of the struggle for freedom took place.

The package highlights include a Robben Island tour, where
Nelson Mandela was imprisoned for 18 years, an urban cultural tour of the township of Langa in Cape Town
with a hands-on, fun-filled cooking session that takes place in a local family home.

Other features include a visit
to the World Heritage Site of the Cradle of Humankind and a visit to the legendary Apartheid Museum in
Johannesburg.

This poignant and meaningful package includes deluxe accommodations at the Sun Square Cape Town City Bowl, and Southern Sun Katherine Street in Johannesburg’s Sandton area.
“Nelson Mandela was an influential part of my childhood whilst growing up in South Africa” said Terry
von Guilleaume, president of SAA Vacations. “This package takes you to some of the places which were
instrumental in his journey from apartheid South Africa to becoming President. We hope to give the visitor a glimpse of what South Africa was like during those years and its transformation to becoming a democracy. We invite guests to experience this powerful and fascinating part of the country’s history.”

To book the “Celebrate Mandela’s 100th” package call SAA Vacations’ Africa Specialists at 1-855-359-
7228 or a professional travel consultant.

South African Airways Vacations offers air-inclusive vacation options
for all budgets, with experts on hand to ensure its clients experience the vacation of their dreams.

For more vacation packages to Southern, Eastern, and Western Africa, please visit www.flysaavacations.com.

About South African Airways Vacations®

A division of South African Airways(SAA), South African Airways Vacations® (SAA Vacations®) is highly regarded for its wide array of
affordable luxury packages to Africa and uses SAA’s extensive route network to create packages for travel throughout South Africa,
Botswana, Victoria Falls, Namibia, Mozambique, Zambia, Zimbabwe, Kenya, Tanzania, Senegal, Ghana and the Indian Ocean Islands.

Offering more than 80 air-inclusive packages, which range from value to superb luxury. Our specialty-themed programs offer unique
experiences, whether you are interested in safaris, culture, cuisine, romance and adventure. The program is managed and fulfilled by
Destination Southern Africa (DSA), which was founded in 2001 and offers an extensive portfolio of tour programs with a variety of hotels,
game lodges and safari companies throughout Southern Africa.

About South African Airways

South African Airways (SAA), South Africa’s national flag carrier and the continent’s most awarded airline, serves over 75 destinations
worldwide in partnership with SA Express, Airlink and its low cost carrier Mango.

In North America, SAA operates daily nonstop flights from
New York-JFK and direct flights from Washington D.C.-IAD (via Accra, Ghana and Dakar, Senegal) to Johannesburg. SAA has partnerships
with United Airlines, Air Canada JetBlue Airways, American Airlines and Hawaiian Airlines, which offer convenient connections from more
than 100 cities in the U.S. and Canada to SAA’s flights. SAA is a Star Alliance member and the recipient of the Skytrax 4-star rating for 16
consecutive years.

Like South African Airways Vacations on Facebook here.

Follow South African Airways Vacations on Twitter here.

Elton John AIDS Foundation to Commemorate Its 25th Year and Honor Founder Sir Elton John

On Tuesday, November 7, 2017, the Elton John AIDS Foundation (EJAF) will host its annual New York Fall Gala at the Cathedral of St. John the Divine in New York City.  This year’s gala commemorates the Foundation’s 25th year and honors Founder Sir Elton John. President Bill Clinton, Governor Andrew M. CuomoSharon Stone, and others will pay tribute to Elton John’s achievements as a philanthropist and humanitarian. The legendary Aretha Franklin will be the special musical guest, along with performances by violinist Joshua Bell and Broadway’s The Lion King, featuring Heather HeadleyNeil Patrick Harris will host the event.

“Elton’s philanthropic endeavors and activism for human rights and the arts have inspired millions and made a positive difference in people’s lives around the world,” said EJAF Chairman David Furnish. “But without a doubt, Elton’s greatest contribution as a humanitarian is his 25-year commitment to building one of the most important institutions in the effort to end AIDS – the Elton John AIDS Foundation.”

“At this time of great uncertainty in the world, EJAF’s work is more important than ever. After 25 years, EJAF remains steadfastly committed to addressing the unmet needs of people living with and affected by HIV/AIDS and fighting stigma as a major driver of the global AIDS epidemic,” said EJAF Executive Director Scott Campbell. “We believe everyone living with HIV/AIDS should have immediate access to high quality medical care and all people at risk of HIV should be empowered with the best knowledge and tools available to prevent transmission no matter who they are, who they love, where they come from, or what they do.”

EJAF is also delighted to announce American Airlines, BVLGARI, Robert K. Kraft, Leonard and Judy Lauder Fund, and Bob and Tamar Manoukian as the Presenting Sponsors for this year’s gala.

The Co-Sponsor for this year’s gala is The John R. Eckel, Jr. Foundation. Gold Sponsors are Joseph W. BlountDon Capoccia and Tom Pegues, Steven & Alexandra Cohen Foundation, Gilead Sciences, M•A•C Viva Glam, and Jo and Raffy Manoukian. Silver Sponsors are Disney Theatrical Productions and Merck.

EJAF Chairman David Furnish will serve as the honorary chair for the Gala.  As part of this year’s special tribute to Elton, EJAF created a Founder’s Circle, a special group of EJAF supporters made up entirely of former recipients of the Foundation’s Enduring Vision Award and Founder’s Award:  Tim AllenBill and Tani Austin, The Honorable Ban Ki-Moon, John and Edwina BarbisJoseph W. BlountM. Michele Burns, President Bill Clinton, Secretary Hillary Rodham Clinton, Governor Andrew M. CuomoJohn DemseyTracey EminFrank Tiberius GangiFrank GiustraGreg GormanCharlie HendonDiana JenkinsJay JoplingJeffrey and Marilyn KatzenbergCaroline and Sidney KimmelBillie Jean King and Ilana KlossRobert K. KraftLeonard LauderSandra LeeBob and Tamar ManoukianJo and Raffy ManoukianTamara MellonSharon and Ozzy OsbourneHoward RoseLily SafraPablo and Nathalie SalameCaroline ScheufeleSharon Stone, and Steve Tisch.

Event Chairs for the Gala are: Jean-Christophe BabinAlec and Hilaria BaldwinSandra BrantDon Capoccia and Tom PeguesAndy CohenSheryl CroweAlan Cumming, Jennifer Kelly Dominiquini, Dennis R. Fee and Stephen P. CarlinoRichard GereNeil Patrick Harris and David BurtkaCaitlyn JennerBilly JoelQuincy JonesMark JulianoHeidi Klum, Padma Lakshmi, Matt LauerCyndi LauperSandra LeeSpike and Tonya LeeJudith LightSusan LucciBaz Luhrmannand Catherine MartinEric and Janet McCormackTerrence MeckBette MidlerThomas E. Moore, III and Mark ReynoldsMatthew Morrison, James L. and Margo NederlanderMartha NelsonKaty PerryThomas SchumacherDarren Walker, and John Waters.

For ticket information, please contact Andreas Schwarz at the Elton John AIDS Foundation, 212.219.0670 or andreas.schwarz@ejaf.org.

American Airlines is the official airline of the Elton John AIDS Foundation.

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About the Elton John AIDS Foundation

At the Elton John AIDS Foundation (EJAF) we believe AIDS can be beaten. We act on that belief by raising funds for evidence-based programs and policies, and also by speaking out with honesty and compassion about the realities of people’s lives. Elton John created EJAF nearly 25 years ago, first in the United States in 1992 and then in the United Kingdom in 1993. Through the generous support of far-sighted individuals, foundations, and corporations, the two foundations together have raised more than $385 million over the past quarter century to challenge discrimination against people affected by the epidemic, prevent infections, provide treatment and services, and motivate governments to end AIDS. The U.S. foundation focuses its efforts on programs in the United States, the Americas, and the Caribbean, while the U.K. foundation funds HIV-related work in EuropeAsia, and Africa. Join us in speaking out, taking action, and contributing to our efforts to achieve a world without AIDS.  For more information, please visit www.ejaf.org.

American Airlines is the official airline of the Elton John AIDS Foundation.