Posts tagged with "Alaska Airlines"

Kona Coffee Fest

360 Magazine’s Culture Editor, Tom Wilmer shares highlights of the Kona Coffee Cultural Festival on the Big Island of Hawaii November 1st through November 10th.

Celebrating its 49th year, the ten-day affair is Hawaii’s oldest food festival. Of course the legendary Kona coffee is the anchor, but music, art, crafts, dance and farm tours are integral aspects of the event.

The festival is an affair that locals savor and look forward to all year, with months of behind-the-scenes advance planning. A popular event with the locals, chefs, and consumers alike is the KTA Super Store’s Kona Coffee Recipe Contest.

There are festivals around the world that are crafted primarily for the tourist, but this is one of those special events that’s propelled by passionate islanders–and visitors are instantly welcomed in to the fold and quickly feel the Aloha of being a member of the island family.

The festival kicks-off November 1st with a sunset Lantern Parade strolling down Alii Drive in the heart of historic Kailua Village.

A sampler of other cool events include a coffee and arts stroll though Holualoa Town, cultural activities and demonstrations with local artists at the Donkey Mill Art Center, and the Miss Kona Coffee Scholarship Competition at the Aloha Theater—and those are just samplers from one day in the festival line up.

CLICK HERE FOR THE FESTIVAL SCHEDULE OF EVENTS

Did you know there are more than 600 Kona Coffee estate-producers within the Kona District—and if it ain’t grown in Kona District-it ain’t Kona Coffee.

Coffee has been a part of Hawaii’s agricultural fabric for more than 200 years. It was the immigrants, many who were looking for an alternative to working in the sugarcane fields, who propelled the coffee industry on the Big Island and throughout the State of Hawaii.

Symbolic of Hawaii’s multi-cultural roots, the pioneering coffee workers and planters’ roots read like a page from the United Nations—China, Portugal, Korea, Philippines, Puerto Rico, Japan, Hawaiians and Europeans—and today fifth and sixth generation coffee farmers continue the tradition.

CLICK HERE TO LISTEN TO THE PODCAST INTERVIEW AT THE LIVING HISTORY COFFEE FARM

The Festival honors the historic cultural roots with living-history farm tours, coffee picking and other hands-on farm experiences, a Kona Coffee 101 Seminar, and the Kona Historical Society’s Annual Farm Fest.

Greenwell Farms is hosting a “seed to cup” tour that includes a close-up look at the harvesting, process, and of course tasting Greenwell’s 100% award-winning Kona Coffee.

CLICK HERE TO LISTEN to CHAI at GREENWELL FARMS’ KCBX/NPR ONE Podcast

For the coffee purest, be sure to mark your calendar to experience the Kona Coffee Cupping Competition. A panel of judges from around the world will conduct side-by-side blind tastings of more than 50 entries.

Grand Finale—a Taste of Kona at the Sheraton

An evening of culinary delights featuring local Island Chefs and a fabulous silent auction. Music and dancing under the stars with award-winning Kahulanui- a nine piece Hawaiian Swing Band from the Big Island of Hawaii.

Certified cupping judges who have spent three days scoring Kona’s top farms in the prestigious Kona Coffee Cupping Competition will be on-hand to discuss results. Tickets are $50 general and $80 VIP (includes table seating) and can be purchased online at eventbrite.com and search The Grand Finale… A Taste of Kona! Come meet the winners from the Kona Coffee cupping contest and the Kona Coffee recipe contest at the Sheraton Kona Resort & Spa at Keauhou Bay.

Click here to listen to KCBX/NPR ONE Podcast interview with Festival Board President Valerie Corcoran.

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers

Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

“Airlines continue to deliver on the operational side of air travel,” said Michael Taylor, Travel Intelligence Lead at J.D. Power. “New technology investments have dramatically improved the reservation and check-in process. Fleets are newer and travelers generally feel that they are getting great value for their money. These improvements have been most profound in the traditional carrier segment, where customer satisfaction has climbed considerably.

“While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations,” Taylor added. “The one area where both traditional and low-cost carriers can still improve, however, is in in-flight services. It continues to be the lowest-ranked factor in the study, as many airlines still struggle with in-flight entertainment, connectivity, in-seat power, and food service.”

Following are some of the key findings of the 2019 study:

  • Record-high customer satisfaction: Overall satisfaction with airlines increases 11 points to 773, continuing an eight-year trend of satisfaction improvement.
  • Improvement is driven by traditional carriers: This year’s significant gains in customer satisfaction are driven by the traditional carriers, whose segment satisfaction score improves 22 points from 2018. The low-cost segment—while still having higher overall satisfaction than the traditional carrier segment—declines 6 points from 2018, thus driving a segment convergence in satisfaction.
  • Tech investments in reservation and check-in systems pay off: The reservation and check-in experiences are the most satisfying portions of the airline experience, driven by investments in digital check-in technologies, self-service kiosks and a concerted effort among airlines to improve the efficiency of the pre-flight process.
  • In-flight service remains a stumbling block: In-flight services, such as seatback entertainment, food service, and Wi-Fi continue to be the lowest-ranked part of the air traveler experience. Specific in-flight amenities that have the greatest positive effect on customer satisfaction are fresh food, seatback games and seatback live television.

Study Rankings

Among traditional carriers, Alaska Airlines ranks highest for the 12th consecutive year, with a score of 801. Delta Air Lines (788) ranks second and American Airlines (764) ranks third.

Among low-cost carriers, JetBlue Airways (817) and Southwest Airlines (817) rank highest in a tie. For Southwest, this is the third consecutive year at the top of the J.D. Power ranking.

Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score declined 5 points from 2018. WestJet (758) saw its score increase 11 points but remains below the low-cost carrier average.

The North America Airline Satisfaction Study, now in its 15th year, measures passenger satisfaction with airline carriers in North America based on performance in seven factors (in order of importance): cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. The study measures passenger satisfaction among both business and leisure travelers and is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded from April 2018 through March 2019.

For more information about the North America Airline Satisfaction Study, visit https://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

Join the conversation on social media using #AirlineStudy and follow J.D. Power on FacebookTwitter, and LinkedIn.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific, and Europe.