Posts tagged with "Airlines"

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How to Get Compensated for a Delayed Flight

Flight delay is not uncommon, as many travellers must have experienced it at some point. No one likes to be delayed, especially when it spans many hours and you are left stranded at the airport. If this ever happens to you, do you let go or ask for compensation? Most often than not, when travellers are delayed, they get upset and think of the many possible ways to get comforted from this. This could come in the form of an apology from the airline but that is not always enough, which is why some seek out for some sort of compensation.

Not everyone is aware that they can get compensation for a delayed flight, so they end up complaining, accept a simple apology and move on. However, the delayed flight had probably cost you more. This includes your time, as you most likely dashed out of your house as early as you can without eating. It could also cost you money, as you would have to spend on edibles at the airport. If you had another flight to catch, you might also miss it because the current one has been delayed. All these, when added together, shows you deserve to be compensated for such discomfort.

The question now is HOW?

1. Know When You Are Eligible

Before you can claim your compensation right, you need to know if you are eligible for one. The EC 261 gives you the right to claim compensation of up to €600 cash under these conditions:

  • You arrived at your destination 3 hours later than you should have.
  • Departure was from the EU or the airline is with the EU.
  • You checked in on time.
  • The reason for the delay was within the airline’s control. 

2. Contact the Airline

Take it upon yourself to reach the airline directly and lay down your complaints about the delay. The easiest way to go about this is by sending an email. This should include details of your flight, a description of what happened, how much money you claim for the delay, and most importantly, a quote from the EC 261 guiding this rule. 

3. What if you got a NO?

It is not uncommon for airlines to deny passengers of compensation and lie about what happened. If you have your claims and would love to press further, here’s what to do:

  • Reach out to a National Enforcement Body (NEB) or an Alternative Dispute Resolution (ADR) scheme. While the decisions made by ADRs schemes are binding, that of the NEB are not binding.
  • Try small claims court. This option should come last if you were not compensated appropriately after trying other means.

Conclusion

The process of getting compensation for a delayed flight might look daunting but there’s no harm in giving a try before quitting. If you don’t have all the time to go through the process, you could get the service of AirHelp to do it on your behalf and in no time, you will cash out. The next time your flight gets delayed, you now know what to do,

Szemui ho, 360 MAGAZINE, wine

JETBLUE × ARCHER ROOSE

Wheels Up for Canned Wine JetBlue and Archer Roose Team Up for Formal Partnership 


Archer Roose’s Sauvignon Blanc Will Be the First-Ever Canned Wine Served on JetBlue 


Wine lovers, prepare for take-off: Archer Roose Collective, the Boston-based wine brand that produces worldly wines for the curious in planet-friendly formats, is excited to announce that it has formally partnered with JetBlue to serve its wine onboard flights nationwide – making Archer Roose the first-ever canned wine served inflight on JetBlue. Launching with Sauvignon Blanc on flights this month and transitioning to Provence Rosé in the late spring, travelers will get to experience two top demand offerings from Archer Roose.  


Archer Roose and JetBlue’s partnership is a seamless fit given the core values and natural synergy between the two brands. Archer Roose’s mission is to deliver high-quality wine varietals imported from the world’s most iconic winemaking regions to consumers at an accessible price point via eco-friendly alternative packaging formats, with the brand’s most popular format being aluminum cans. The brand also partners exclusively with winemakers that implement all-natural growing techniques and boasts an end-to- end, fully sustainable supply chain, from before the grapes are even harvested to the moment cans hit shelves. What Archer Roose delivers to market is a quality-driven wine in a sustainable vessel that has an undeniably positive impact on global wine consumption. Every single Archer Roose can is the product of previously recycled aluminum, a process proven to be significantly more efficient than recycling glass from both a time and energy perspective. The global recycling rate on aluminum cans is 69%, and aluminum is infinitely recyclable – meaning cans can be recycled over and over, and in Archer Roose’s case, back in the hands of wine lovers in just 60 days. Whereas contrary to popular belief, glass is recycled in less than 40% of municipalities around the U.S. and wine bottles are rarely made of recycled materials.  


“Archer Roose brings you and delicious wines in sensible packaging. We carefully source our grapes from specific growers, working with winemakers who focus on sustainability, organic growing methods, and natural wine making practices… from around the world,” shares Marian Leitner, co-founder and CEO at Archer Roose. “We are thrilled to be partnered with JetBlue who have consistently demonstrated a dedication to bringing their customers a premium experience at an accessible pricepoint which is core to Archer Roose’s values. With their support of the can format they’ve shown their desire to be sustainable in every area of their offerings.”  


Archer Roose joins JetBlue’s diverse roster of inflight food and beverage offerings available for purchase, alongside the airline’s always complimentary, unlimited brand-name snacks. The addition of Archer Roose is the latest from the airline that’s dedicated to inspiring humanity by 
embracing consumer trends, allowing customers to enjoy the products they love on the ground, while they’re in the air.  


“At JetBlue, we want traveling to be an enjoyable experience from takeoff to touchdown, which is why we’re always looking to bring new and unique products onboard for our customers to enjoy,” shares Mariya Stoyanova, director of product development at JetBlue. “We are thrilled to toast our new partnership with Archer Roose and offer our customers delicious, premium wine in an exciting new format.”  


Archer Roose Sauvignon Blanc, a bright, citrus-forward classic from Chile’s revered Casablanca Valley, is now officially available for purchase on all flights for a price of $8 per can. In late Spring, JetBlue customers will have an opportunity to enjoy Archer Roose Provence Rosé inflight as Sauvignon Blanc transfers to Rosé on all flights during this period.  

air italy, 360 MAGAZINE

AIR ITALY UNVEILS SPECIAL 6-DAY

BLACK FRIDAY CAMPAIGN

Air Italy offers up to 25% discount on flights to entire network with unique Black Friday promotion

Air Italy has unveiled a spectacular range of offers across its entire network lasting a full six days to celebrate “Black Friday”.

Until December 2nd, the airline is offering up to 25% discount off all flights operated from the United States and Canada to Italy from December 5th 2019 to October 24th 2020.

Dream destinations are just a click away, offering all travelers the chance to discover new and unexpected destinations at great prices from New York, Miami, Los Angeles, San Francisco, and Toronto such as Milan, Rome, Naples Palermo and Catania (Sicily), Cagliari and Olbia (Sardinia) and Lamezia Terme (Calabria).

All Air Italy flights from North America are operated by Airbus A330-200, equipped with 24 seats in the exclusive Business Class cabin, which allows you to fly with maximum comfort on fully reclining seats, accompanied by the excellent hospitality of the cabin crew and an exclusive service with typical Italian menus and wines, Wi-Fi service and a wide programme of in-flight entertainment.

The 228-seat Economy Class cabin offers Air Italy’s guests a very comfortable flight, highly personalised service, a new in-flight menu with the recently launched and dedicated “Le Delizie” brand, Wi-Fi service and a wide choice of movies and music.

For more details and information visit www.airitaly.com

Ashley Smith, informs pr, 360 MAGAZINE , pixabay

Revamped Crew Scheduling Model Cuts Airline Delays by as Much as 30%

INFORMS Journal Transportation Science New Study Key Takeaways:

  • Researchers introduce slack times distributed across a crew schedule to plan ahead of any delays or disruptions.
  • The approach can reduce extreme delays by as much as 20–30% on average.
  • The buffers in scheduling cost airlines less than 5%.

Delays and disruptions in airline operations annually result in billions of dollars of additional costs to airlines, passengers and the economy. Airlines strive to mitigate these costs by creating schedules that are less likely to get disrupted or schedules that are easy to repair when there are disruptions—new research in the INFORMS journal Transportation Science has found a solution using a mathematical optimization model.

The study, conducted by Vikrant Vaze of Dartmouth College and David Antunes and Antonio Pais Antunes, both of the University of Coimbra, looks at data from Virgin America airline from 2014, that is 94 daily flights connecting 14 continental U.S. airports.

Using this data, researchers determined that introducing buffers or slack times that are distributed in an intelligent way across a crew schedule can reduce extreme delays by as much as 20–30% on average, with only a 2–3% increase in crew salary costs.

“Our model can lead to significant overall benefits, fewer flight delays, more importantly fewer worst-case delays, fewer crew infeasibilities, and lower passenger delays and disruptions,” said Vaze, a professor in the Thayer School of Engineering at Dartmouth.

This research allows airlines and airline managers to seek the best trade-off between the goals of reducing delays and disruptions while not being overly conservative in buffer placement.

“If you err on one side, you will have large delays/disruptions. If you err too much on the other, you will have to pay the crew for sitting around doing nothing. Neither is quite a good situation to be in. So, we optimize the buffer placement in crew schedules,” continued Vaze. “Paying the crew a little extra ahead of time and then using that extra time as buffers strategically located throughout their work schedules can provide big gains in terms of delay reductions, if we use our optimization model.”

About INFORMS and Transportation Science

Transportation Science is a premier peer-reviewed scholarly journal focused on research about all modes of transportation, present and prospective, and looks at planning and design issues and the related economic, operational, and social concerns. It is published by INFORMS, the leading international association for operations research and analytics professionals. More information is available at www.informs.org or @informs.

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers

Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

“Airlines continue to deliver on the operational side of air travel,” said Michael Taylor, Travel Intelligence Lead at J.D. Power. “New technology investments have dramatically improved the reservation and check-in process. Fleets are newer and travelers generally feel that they are getting great value for their money. These improvements have been most profound in the traditional carrier segment, where customer satisfaction has climbed considerably.

“While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations,” Taylor added. “The one area where both traditional and low-cost carriers can still improve, however, is in in-flight services. It continues to be the lowest-ranked factor in the study, as many airlines still struggle with in-flight entertainment, connectivity, in-seat power, and food service.”

Following are some of the key findings of the 2019 study:

  • Record-high customer satisfaction: Overall satisfaction with airlines increases 11 points to 773, continuing an eight-year trend of satisfaction improvement.
  • Improvement is driven by traditional carriers: This year’s significant gains in customer satisfaction are driven by the traditional carriers, whose segment satisfaction score improves 22 points from 2018. The low-cost segment—while still having higher overall satisfaction than the traditional carrier segment—declines 6 points from 2018, thus driving a segment convergence in satisfaction.
  • Tech investments in reservation and check-in systems pay off: The reservation and check-in experiences are the most satisfying portions of the airline experience, driven by investments in digital check-in technologies, self-service kiosks and a concerted effort among airlines to improve the efficiency of the pre-flight process.
  • In-flight service remains a stumbling block: In-flight services, such as seatback entertainment, food service, and Wi-Fi continue to be the lowest-ranked part of the air traveler experience. Specific in-flight amenities that have the greatest positive effect on customer satisfaction are fresh food, seatback games and seatback live television.

Study Rankings

Among traditional carriers, Alaska Airlines ranks highest for the 12th consecutive year, with a score of 801. Delta Air Lines (788) ranks second and American Airlines (764) ranks third.

Among low-cost carriers, JetBlue Airways (817) and Southwest Airlines (817) rank highest in a tie. For Southwest, this is the third consecutive year at the top of the J.D. Power ranking.

Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score declined 5 points from 2018. WestJet (758) saw its score increase 11 points but remains below the low-cost carrier average.

The North America Airline Satisfaction Study, now in its 15th year, measures passenger satisfaction with airline carriers in North America based on performance in seven factors (in order of importance): cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. The study measures passenger satisfaction among both business and leisure travelers and is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded from April 2018 through March 2019.

For more information about the North America Airline Satisfaction Study, visit https://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

Join the conversation on social media using #AirlineStudy and follow J.D. Power on FacebookTwitter, and LinkedIn.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific, and Europe.

HOW TO TRAVEL WITH A VAPE AND NOT BREAK THE LAW

What does your usual day look like?

The most common script is that you wake up, take a shower, have your breakfast and leave for work. The other option is lying in bed until midday and enjoying your distanced work from home. However, it does not matter, which obligations you have, but it is important, which habits you have. If you have any of all possible unhealthy habits, it may be difficult for you to travel with family during your holidays or to go on business trips.

Today we would talk about possibilities to travel if your habit is vaping. If you are a long-termed vaper and cannot imagine your working day without using best vape pen (Vapingdaily gives helpful hints), you might be surprised when you would have to leave your device at home during traveling abroad. These prohibitions depend on the destination country laws, the rules of traveling adapted by your airline company and also on the type of device you use and the substance you vape. For example, even the best vape pen for weed regarding safety and security must be left at home, because in the country (or state), you travel to, marijuana or other substances are illicit.

It also happens that you have to leave your vape at home because of strict rules of airlines, but then you can buy new vape pens in any vape shop at your destination country (or state).

What are the rules of taking vaping devices to the plane?

The most evident rule is that you can never vape while being on the plane during your flight, but usually, you can bring your vaping device in the plane. The important point here is that it should not be in the checked bag, because all the batteries must be in special storage in the pressurized cabin. Some airlines may have additional peculiarities about carrying some types of e-cig or vaporizer pen. The policies of different airlines may vary, so read the policies carefully before you purchase the ticket. This may save your money and help to avoid conflicts or other possible unpleasant situations.

The other question is about e liquids and vapor juice for your pen vaporizer. You know that any airlines have limits to the amount of any liquid that you can take along with you. To minimize possible problems try to put the liquid into a special plastic container to facilitate the screening process. Do not forget that the dosage of allowed liquid may vary depending on the company.

What countries you would better fly without vaping devices and why?

The short list of countries, where using vape pen may turn sour, is:

Thailand

Singapore

Brunei

Taiwan

Vietnam

Philippines

Lebanon

India

To exemplify, a traveler caught with pen vaporizer can get sentenced up to 10 years behind bars. Lebanon, India, Vietnam and some other countries impose harsh penalties on those, who vape. Vaping is strictly banned there.

The fact is that we know very little about laws on vaping in our country, not to say about the countries we have never been to. There is plenty of either country, where vaping is illegal, and you can get a fine, or being put into prison. So find a couple of minutes to google the legislation of the country of your destination.

In 2011 not only the process of vaping is banned, but also essential, transferring, selling or buying of even those vape pens, which contain no nicotine was banned in Argentina. If you have a trip to this country, better leave you vape at home. To continue the theme of South America, the production and sales of electronic cigarettes are illegal in Brazil since 2014.

One of the most popular countries for holidays is Egypt. Electronic cigarettes are banned there for already four years. Border patrol agent can commandeer your device at customs.

Talking about Asia, you would have to pay from $300 to $500 if you use any type of vaporizer pen in the areas, where smoking is forbidden, since 2010 in Brunei. To talk business, the government does not regulate the ability of personal use of vape pens, but people advise not to take your device to this country. One cannot be too careful.

In Singapore, the fines are much higher. The first offense will cost you about $4000 or more. In Cambodia, the government banned vaping in 2014. In India, though e-cigs are forbidden only in six states (Maharashtra, Karnataka, Kerala, Punjab, Jammu, and Kashmir). In some of these states, police can force you to pay a fine, but in some, they can get you into prison as well. Some states in Malaysia also have particular bans on vaping. It is illegal in public buildings, gas stations, etc. The fine might rich $2000, or you can get into prison for up to 2 years. In Jordan, any type of e-cig (even those, which contain no nicotine) is under a ban since 2009.

As for Europe, you cannot transfer, sell or purchase any of the products, which contain nicotine in Norway. The only exception is a medical note, which proves that you need an e-cig to give up smoking. On the contrary, the Netherlands are famous for the ability to smoke anything. They sell weed in cakes, as cigs, and in many other forms. Therefore, this is the country, where you can use drugs, surely, if you stick to the dosages allowed.

As a conclusion, we have pointed out several tips for traveling with vapes. They are:

Demount your vaporizer pen before the trip. You have to put different parts of it into some plastic bags or something because not all the constituents are allowed to be taken in the checked bag. This means you would better clean them, not to make your clothes dirty or sticky. Be sure to browse flawless vape shop for pens which don’t leak.

Check how much of e-liquid you can take according to the policy of your airlines. It is better to use several bottles because one can be broken or spilled during the flight or inspections at the airport.

Check the expiry date of all the substances you need and check if you put your charger with you. Also, it is better to google the location of vape shops in the area of your hotel.

You must pack all the batteries into special packs. This rule is extremely strict-followed in all the airline’s companies.

Check the laws of the country you travel to once again. It is better to read more than to spend two years in an Asian prison.

About the author:

Christina Matthews, the journalist who studies the latest news in the health industry. Now she studies the effects of smoking and vaping on health and reasons for such its popularity.

AirHelp’s New Campaign

AirHelp launches a Passenger Rights Awareness Month.

Alarmingly, there has been in increase in the amount of travelers left at airports due to flight disruptions.

According to a survey authorized by AirHelp, 75% of US travelers confirm that they feel uninformed by airlines about their rights.

As a solution, AirHelp launches a Passengers Rights Awareness Month. By this, a platform is created for worldwide travelers to connect with specially-picked global experts and consumer advocates to inform them about their travelers’ rights. Travelers will also receive helpful information if they ever find their flights to be delayed or cancelled, or if they are denied boarding.

Through this, passengers will always find it useful to learn about their rights to protect themselves for future trips.

Along with this change, AirHelp is opening up its social media platforms to travel connoisseurs and passenger rights advocates from all areas of the world.

The implementation of this is because in the U.S., less than 25% of travelers were on a disrupted flight actually filed a claim, and travelers from other countries are also leaving their issues unclaimed. This clearly shows that the EC 261 regulation is not widespread enough and that further actions must be considered as solutions.

“It is crystal clear that air passengers still feel powerless against airlines and many miss out on the compensation they’re owed by not filing a claim. And if airlines will not play their part to inform and educate their passengers, we will,” says Henrik Zillmer, CEO of AirHelp

With the launch of Passenger Rights Awareness Month, Zillmer hopes this will help improve their efforts in informing travelers of their rights.

For delayed or cancelled flights, or even the denial of boarding, passengers may be entitled to financial compensation of up to $700 per person in certain cases. The conditions for this state that the departure airport must be within the EU, or the airline carrier mist be based in the EU and landing  in the EU.

It is important to keep in mind that for situations deemed as “extraordinary circumstances” such as storms or medical emergencies are exempt when it comes to compensating passengers–they do not qualify for flight compensation.

AirHelp is the world’s leading flight compensation company, helping passengers understand their rights and receiving compensation accordingly are why they are here to help. It has helped more than seven million people process airline compensation claims worth nearly $930 million in total. AirHelp offices are available across the world in 30 countries, supports in 16 languages, and employs more than 500 employees globally. They have served well in the past years and continue to serve on for years to continue.