TRAVEL+FOOD

BEYOND YOUR BUCKET LIST × SOUTH AFRICA

Go Beyond Your Bucket List in South Africa

With United Airlines’ new direct flight launching from Newark to Cape Town this December, South Africa is becoming more accessible than ever before. As an increasing number of travelers move beyond typical bucket list trips and seek out meaningful, unique experiences, they will find South Africa has everything they’re looking for. The South African Tourism Board has launched the #MeetSouthAfricaMondays campaign to introduce travelers to some of the country’s lesser-known but most compelling experiences, curated by long-term citizens and lovers of South Africa.

• Accessible Art in Woodstock

• Rediscover Durban

• Johannesburg’s Revitalized Art Scene

• Marine Life of the South African Coast

• Adventures in Drakensburg

• Panoramic Views on the Panorama Route

• World-Class Winelands

• Tastes of a Township: 4Roomed eKasi Culture

The Urban: Arts and Culture Redefined

Accessible Art in Woodstock
All across Woodstock, a suburb of Cape Town, buildings are covered in colorful art, painted by local and international artists. “The movement was founded by a longstanding group of artists that were painting in Woodstock but who wanted to take their art from the studios into the streets,” says Juma Mkwela, a tour guide who leads visitors on street art walking tours of the area. “We wanted to inspire, we wanted to educate, and we wanted to tell stories that hadn’t been told. Today, we have more than 100 pieces here by local and international artists.” High-end restaurants like The Test Kitchen and bustling, artsy watering holes like Casa Woodstock Bar populate the neighborhood, creating a vibrancy to match that of Woodstock’s colorful painted buildings. 

Rediscover Durban

Undergoing its second wave of urban revitalisation, Durban has elements that appeal to every kind of tourist — everything from beautiful beaches and perfect weather to high-caliber musicians, fusion food, and world-class distilleries can be found along the city’s streets. According to Jonas Barausse, urban storyteller and Durban local, “Durban really appeals to someone who wants to discover, who wants to peel back the layers of a city. Entrepreneurs are doing some really amazing stuff.” Florida Road, one of Durban’s main strips, is full of life, energy, and color, embodying the city’s spirit. The road is lined with local coffee places and Durban dining staples for travelers who love the bustling atmosphere of city life. Durban’s proximity to coastline, mountains, and some of the world’s best game parks and wildlife make it a perfect stop on a South African vacation.

Johannesburg’s Revitalized Art Scene

One of South Africa’s more well-visited areas, Jo’burg is known for its social life, spirit, and history. Maboneng is the modern center of the art scene in Johannesburg, populated by galleries, boutiques, bars, and restaurants. For a lesser known side of Jo’burg, Charles Nbube suggests visiting his home township of Soweto. “Despite past struggles, it’s a very progressive township, full of historical sights and activities and reignited life,” Charles says. “There’s bungee jumping and quad biking at the Soweto Towers; cycling and tuk tuk tours from Leto’s Backpackers. And there’s Hector Pieterson Memorial, where you can learn about the 1976 Soweto Uprising. The wounds are the scars of the past are still open in this township, but nobody’s crying here.”

The Wild Side: Pursuing Natural Splendors Beyond the Safari

Marine Life of the South African Coast

Take a safari path less traveled by hopping on a boat. Voyage around the Dyer Island system in Gansbaai to spot the Marine Big Five: the great white shark, African penguin, southern right whale, cape fur seal and dolphins. “I challenge anyone to find another place on Earth that can offer such diversity so close to shore,” says Alison Towner, marine expert and guide with Marine Dynamics. For the ultimate shark cage diving experience, try to visit from May to September when they’re in the highest density. Also according to Alison, “peak season for southern right whale watching is October and November.”

Adventures in Drakensberg

South African topography is much more than its famed safari plains. The mountains and valleys of the Drakensberg contain the largest concentration of hiking trails in South Africa, as well as around 300 species of plants that aren’t found anywhere else in the world. Beyond hiking, the mountains are the perfect host for adventure activities such as rock climbing, ziplining, horseback riding, paragliding, whitewater rafting, hot air ballooning, and abseiling. According to James Seymour, a South African mountaineering guide, the mountains’ most “unmissable” activity is a helicopter trip over the Drakensberg. Unique flora and fauna, dense population of antelopes, and ancient rock art hidden in stunning vistas make the Drakensberg one of only 20 places in the world that have been recognized twice by the UNESCO World Heritage Committee.

Panoramic Views on the Panorama Route

The most scenic and diverse geographical features of South Africa can be found along the Panorama Route, an aptly named 1,242 miles of road in the often-overlooked province of Mpumalanga. The road passes around the Blyde River Canyon, the third largest canyon in the world and provides access to unique geographical features such as Lisbon Falls, Graskop Gorge, and Bourke’s Luck Potholes. From God’s Window, a viewpoint 2,297 feet above the lush forest below, it is said that on a clear day you can see to the ocean in Mozambique. Beyond natural marvels, the Panorama Route allows a glimpse of local culture outside of urban centers. “Support the local community by buying their arts and crafts that they sell at sights along The Panorama Route,” suggests David Quihampton, who has been a Mpumalanga tour guide for fifteen years.

The Gourmet: Wine and Food

World-Class Winelands

Less than an hour’s drive from Cape Town, South Africa’s Cape Winelands are “the best wine destination in the world,” according to Andre Morgenthal, who has worked in the wine industry for nearly thirty years. Within a three-hour radius visitors can easily see ten different wine regions, from Constantia to Stellenbosch, each with their own specialty varietals. Like other wine power-houses of the world, the Winelands have a long history of excellence. In recent decades, however, the Winelands have redefined themselves, bringing together European influence with their own country’s flair. “Pinotage is our national grape,” says Andre, claiming the grape as the region’s flag bearer for red wine. “It’s producing beautiful, world-acclaimed wines.”

Tastes of a Township

For authentic South African cuisine, visit the Cape Town restaurant 4Roomed eKasi Culture. The restaurant’s founder, Abigail Mbalo, a contestant on Master Chef South Africa, named her restaurant in  honor of the standard four-roomed homes found in townships across the country. “With our cuisine, we want to tell stories about growing up in a township. We want to evoke nostalgia and pride,” Abigail says. Her restaurant revamps traditional recipes with fresh ideas and fresh ingredients from the backyard garden. Guests enjoy offerings such as a pumpkin and pap dish called umqa, to which Abigail adds butternut, nutmeg, and truffle oil, or the dessert, amkhekhe, based on a popular scone and made modern with citrus, chocolate, and a yuzu syrup. Surrounded by fast food and frantic lifestyles, the restaurant allows guests to slow down and get a delicious taste of South Africa’s history and culture.   

TAILOR-MADE TRIPS FOR DADS

Sports and Resorts: Tailor-Made Trips for Dads

For outdoorsy dads, there’s no better Father’s Day gift than a vacation designed to get outside and get moving, making memories with the whole family along for the adventure. At these hotels and resorts, dads can kick back in comfort by night and hit the links, the waves, or the trails every day on a vacation that’s tailor-made for them.  

Tee Off Mountainside in Vail, Colorado at Sonnenalp Hotel

Take to the greens in Vail, Colorado, at the Sonnenalp Hotel’s semi-private, 7,100-yard championship links style golf course. Take the whole family for 18 holes that cater to golfers of every skill level.  Add in some extra time to take in the breathtaking Rocky Mountain views, as the Sonnenalp Club is oriented to allow dramatic morning and afternoon sun to highlight the mountains’ natural radiance. Back at the Sonnenalp Hotel enjoy an exquisite spa experience, relaxing indoor and outdoor whirlpools with views of Gore Creek, and luxury lodging that perfectly captures the rustic charm of the Sonnenalp’s surroundings.

Make Memories Naturally with Discover Outdoors

The best gifts are memories that will last a lifetime. For a dad who can’t get enough of nature’s splendors, gift a trip with adventure guide company Discover Outdoors. For dads who don’t like surprises, gift cards are also available so they can choose their own adventure. Discover Outdoors’ goal is to connect people to the outdoors, to their community and to themselves through guided adventures in North America and around the world. Some of this summer’s most spectacular trips include:

• 7 day hiking trip on the Mount Ranier Wonderland Trail

• 6 days backpacking through 3 national parks of the Canadian Rockies

• Day trip hiking the strenuous Devil’s Path trail in the Catskills

• Day trip summitting 14 scenic peaks in the Hudson River Valley

Hit the Swiss Road with the Giardino Group

For a man who likes to get behind the wheel, Giardino Group has planned the perfect driving routes for a scenic journey through the Swiss Alps, on which dads can easily discover some of the most beautiful corners of Switzerland. These thrilling drives take you past majestic mountain passes, breathtaking valleys, and the shimmering waters of Swiss lakes. The Giardino hotels in Zurich, St. Moritz, Ascona and Locarno are the starting points and destinations for each route. In between the hotels, the routes allow you to experience up close the majestic panoramic views and the breathtaking natural scenery of the Alps. At the day’s end, Dad and the family can enjoy personalized Ayurveda spa treatments and Michelin starred dining at Ecco, Giardino’s coveted gourmet hot spot with locations in Zurich, St. Moritz, and Ascona. 

Golf in the Algarve with Martinhal Sagres 

For a golf aficionado, Portugal’s Algarve region is a bucket-list destination. The Algarve contains more than thirty golf courses, four of which are within 20-40 minutes of the Martinhal Sagres resort — a perfectly centralized, family-friendly home base for dad’s vacation. Only 30 minutes from the resort, the Palmares course commands magnificent views of both the bay of Lagos and the Monchique hills in the distance. The closest course, 20 minutes away, is Boavista, a Championship golf course designed by Howard Swan. If you venture an hour out of the resort, the two stunning championship courses of Amendoeiras spread across the Algarve, both designed by legendary golf names Sir Nick Faldo and Christy O’Connor Junior. Beyond golf, Martinhal Sagres offers sporty travelers adventure opportunities through amenities such as a water sports center on the beach, tennis courts, five swimming pools, and a bike station.

Spend Summertime in Belize at San Ignacio Resort Hotel

San Ignacio Resort Hotel in Belize has an adventure for every kind of dad. For the nature-lover, cave tours take guests into caverns used by ancient Mayans. The caves of Actun Tunichil Muknal, for one, feature burial chambers, artifacts, and calcified human remains. Guests can even climb cave waterfalls with rappel ropes and dive into their invigorating cascades. San Ignacio Resort Hotel’s in-house tour guides lead guests on jungle tours, horseback riding expeditions, and bird-watching excursions, to name a few opportunities to explore the outdoors in one of the most beautiful countries in the world. For dads enthralled by cultural experiences, tours of Mayan ruins, medicinal plant tours, and trips into San Ignacio and the surrounding Mayan villages are available. Through the end of June, take advantage of San Ignacio Resort Hotel’s unmissable Dads and Grads Special.

Luxury Links in the UAE at Al Bait Sharjah

Swing into the spirit of the modern-day Middle East, where golfers can play at the championship greens of the Dubai Creek Golf & Yacht Club. Guests of Al Bait Sharjah, a luxury hotel composed of a collection of converted historic manor houses, can train at the nearby Club with a certified coach who specializes in the latest sports psychology strategies to improve their game. Dads can truly relax in style at The Library at Al Bait Sharjah, with its extensive book collection, as well as in the sophisticated Cigar Lounge or restaurants with mocktails and unique dining offerings inspired by Middle Eastern and Far Eastern cuisines. For a dad in need of pampering, Al Bait Sharjah offers a full menu of men-only spa services such as men’s facials, nurturing envelopment rituals, and therapeutic massages. 

Dunton Destinations Unveils Sustainability Initiative

Dunton Destinations, a collection of three award-winning luxury properties in the Colorado Rockies, has implemented a robust on-property sustainability program incorporating renewable energy, composting, waste reduction and community outreach.

At each of Dunton Destinations’ Colorado properties – Dunton Hot Springs, the 19th-century ghost mining town turned luxury resort in the San Juan Mountains; Dunton River Camp, the luxury tented camp just four miles downriver from the hot springs; and Dunton Town House, the renovated inn in downtown Telluride – all electricity used is generated from 100% renewable energy. 

This spring, the Dunton team also began separating all paper waste and using it for fire-starting and composting – saving six cubic feet of paper from landfills per week. Additionally, the kitchen teams at all Dunton Destinations properties now make all their own yogurt, cottage cheese and cream cheese in-house, thereby eliminating 70% of its intake of #5 plastics in the form of dairy containers. The whey extracted from the in-house cheese-making process (along with all other organic waste) at Dunton properties is then taken to Bountiful Ridge Farm, where it is fed to chickens as an organic supplement to their diet; and Dunton then sources its meat and eggs from the farm for its kitchens, completing the sustainable full-circle relationship between the farm and the hotels. And the composting program at Dunton Hot Springs will soon be complete, with two in-ground composting troughs that will hold 20 cubic feet of organic waste and cardboard.

The sustainability initiatives at Dunton Destinations also extend to the guest experience, with resort guests now invited to partake in craft work throughout the properties and encouraged to become more involved in the kitchens, including Dunton Hot Springs’ new whole animal butchering demonstrations. Over the course of the year, the properties will also begin integrating candle-making, bar-craft, composting and cheese-making into the guest experience. All candles are made in-house at Dunton, using therapeutic essential oils and sustainably sourced vegetable wax. 

As part of its community outreach initiatives, Dunton has re-initiated its relationship with The Bridge, the homeless shelter located in Cortez and the only all-accessible homeless shelter in the southwest corner of Colorado. Each month, Dunton staff members participate in two volunteer nights each, serving food to guests of the shelter. 

PUNTA MITA × SURF CAMP

Back by popular demand, Punta Mita announces its second annual Surf Camp

July 31-August 2nd, 2019

 

Punta Mita is thrilled to announce the second edition of the Punta Mita Surf Camp, an annual event that welcome back two Mexican legends on the water:  Diego Cadena and Coco Nogales, offering Surf, Yoga, SUP, amazing local cuisine and more!

For 2019, we have new additions with surf and SUP expert, Jessica Cichra, and Kristen Addicks, an internationally recognized yoga instructor.  Together with Coco and Diego they will lead an extraordinary program of surfing, yoga and SUP on the beautiful Mexican coastline of Punta Mita. These world-class instructors will perfect your skills in an interactive learning environment with personal training that is ideal for everyone from beginners to those more advanced looking to add high-level tricks to their repertoire. This is a unique opportunity to learn from top experts in one of the most outstanding surf destinations in the world.

SCHEDULE OF ACTIVITIES

Wednesday, July 31st, 2019

  • 7:00pm – 10:00pm Welcome dinner by Chef Pato Pérsico at Pacífico Beach Club 

Thursday, August 1st, 2019

  • 7:00am- 8:00am    Breakfast at Pacífico Beach Club.
  • 7:30am- 8:15am    Yoga class by Kristen Addicks – Pacífico Beach Club
  • 8:30am- 9:30am    Surf lesson or SUP lesson – Pacífico Beach Club 

Surf session with Mexico’s legendary surfers, while the crew gets to know each other and groups abilities. Coco Nogales, Diego Cadena and Jessica Cichra share their best tips and practices to improve your movements and skills for Surf and SUP.

  • 10:00am-12:30pm  Surf Boat trip departing from Pacifico Beach Club 
  • 1:00pm- 2:00 pm    Lunch by Pacifico Beach Club culinary team 
  • 3:00pm- 6:00pm     Outrigger Canoe Training or Surfing experience 
  • 8:00 pm                  Group dinner at Pacifico Grill Latino

Friday, August 2nd, 2019

  • 7:00am- 8:00am     Breakfast at Pacífico Beach Club
  • 7:30am- 8:15am     Restorative Yoga by Kristen Addicks – Pacífico Beach Club
  • 8:30am- 9:30am     Surf lesson or SUP lesson – Pacífico Beach Club 
  • 10:00am-12:30pm  Surf Boat trip departing from Pacifico Beach Club 
  • 1:00pm- 2:00 pm    Lunch by Pacifico Beach Club culinary team 
  • 2:00pm- 5:30pm     Introduction to Foil Basics of Jet Ski safety and FOIL surf training OR
  • 2:00pm- 5:30pm     Boat Trip Sunset Experience
  • 6:00pm                   Early evening: Sunset Surf session
  • 8:00pm                   Awards dinner on the beach

PACKAGES Prices includes taxes and service charges

With accomodations.

  • 4-night accommodation at The St. Regis Punta Mita.
  • Daily breakfast, lunch & dinner.
  • 2 days of classes & surfing, including surf equipment, theory and water transportation 
  • 2 yoga classes.

Price per person single occupancy: $2,799 USD
Price per person double occupancy: $1,999 USD

Surf Camp Participation Only 

  • Daily breakfast, lunch & dinner.
  • 2 days of classes & surfing, including surf equipment, theory and water transportation 
  • 2 yoga classes.

Price per person: $1,199 USD 

For further information and reservations, please contact events@puntamita.com

GUEST INSTRUCTORS

Coco Nogales Raised in Puerto Escondido, Carlos “Coco” Nogales, is the most recognized big wave surfer in Mexico. A known wave hunter, a place in which fear and risk go hand in hand, Coco has earned the respect of the surf community and has mastered the swell in some of the world’s most iconic surf destinations, like in Teahupo’o, Haiti, where in 2015 he amazed the world with a death-defying ride on a wave approximately 15 meters high.

Diego Cadena Born in Sayulita, Nayarit, this master of shortboard surfing and specialist in spearfishing, Diego has had a successful career, dominating Mexican surfing for over 20 years and being named National Champion on multiple occasions. Diego holds the #2 Latin American Surfer ranking and represents Mexico in Surfing World Cups. 

Jessica Cichra   Jessica is deeply involved in the SUP racing circuit as an athlete. Her love for adventure and travel inspired her to begin instructing abroad, teaching national and international SUP Yoga and Bala Tula clinics, as well as organizing and facilitating international SUP and yoga retreats. 

Kristen Addicks Kristen is a yoga instructor from Marin County where she teaches Hatha Flow at Sukha Yoga, a combination of Vinyasa and Bikram, Power Flow and Gentle/Restorative Yoga. She is also a teacher-trainer at Some Like It Hot Yoga & Boutique and writes a yoga blog for Marin Magazine. Additionally, she runs a Yoga Sutra Study Group that studies the deeper meaning of yoga and leads international yoga adventure retreats. 

ABOUT PUNTA MITA, MEXICO

Punta Mita is an ultra-luxurious, 1,500-acre resort and residential gated community situated in the Riviera Nayarit, north of Puerto Vallarta. It lies on a private spear-shaped peninsula surrounded by white sand beaches, Pacific Ocean waters and lush tropical flora. Punta Mita is home to private villas, residences and two Five-Diamond rated Resorts: The St. Regis Punta Mita Resort and Four Seasons Resort Punta Mita – both ranked 2018 Top Resorts by Conde Nast Traveler Magazine. Punta Mita also offers four Resident’s Beach Clubs, two Jack Nicklaus Signature Championship Golf Courses, and Tennis Center. Pacifico Golf Course is best known for its famous island green, “The Tail of the Whale,” the world’s only natural ocean island green. For more information, please visit www.puntamita.com.

ROBERTO WIRTH × HOTEL DE LA VILLE

ROBERTO WIRTH, OWNER AND GM OF THE HOTEL HASSLER ROMA, SALUTES THE REBIRTH OF THE HOTEL DE LA VILLE

“The reopening of the Hotel De La Ville is a testament to the fact that the summit of the Spanish Steps is the location of choice for luxury travelers to Rome,” says Roberto Wirth, whose family has owned and run the neighboring Hotel Hassler Roma for 90 years.

Once the headquarters of General Eisenhower’s administration at the end of World War II, the Hotel Hassler Roma has long been the Roman address of choice for royalty and celebrities. “Over the decades, we have succeeded in maintaining a level of excellence, discretion, innovation, elegance, superior service and Michelin-star cuisine. Some of the most famous people on earth stay with us – and we ensure that neither the public nor the press ever know they’re here.”

The Hotel De La Ville, which abuts the Hotel Hassler Roma, was acquired some years ago by Britain’s Sir Rocco Forte and reopened on May 23. “The rebirth of the Hotel De La Ville makes a triumvirate of luxury hotels atop the Spanish Steps and near the Borghese Gardens, for it was two years ago, that a reborn Eden Hotel (once owned by my family, and where I was born!) was also unveiled after its acquisition by the Sultan of Brunei’s Dorchester Collection.”

Asked whether he saw the rebirth of the Hotel De La Ville as competition for the Hotel Hassler Roma, Wirth responded, “there are thousands of visitors every year to Rome in search of the finest accommodations, and while we are competitors, we are also friends – and there is more than enough business in the Eternal City for all of us.”

Wirth stressed that while there are many neighborhoods of Rome in which travelers seek to stay, “our location atop the Spanish Steps, convenient to the Rome’s best shopping and most significant sites, yet somewhat removed from the bustle of the Piazza di Spagna, is absolutely ideal for travelers to the capital.”

For more information about Hotel Hassler Roma, visit: www.hotelhasslerroma.com.

ABOUT HOTEL HASSLER ROMA:

Set atop the Spanish Steps and featuring a panoramic view of the entire city, Hotel Hassler Roma is owned by President and General Manager Roberto E. Wirth, fifth generation of a famous Swiss hotelier dynasty. For more than a century, Hotel Hassler Roma has continued its legacy as Rome’s five-star lodging of choice for the world’s elite and discerning travelers. Each of the 87 rooms, 21 of which are suites, is individually designed with an elegant combination of classic and contemporary touches. Highlights include the Michelin-starred panoramic restaurant, Imàgo, the Salone Eva and Palm Court restaurant and the Hassler Bar, as well as the neighboring, Hassler-owned II Palazzetto, a hotel, wine bar and special event space.

PADI®, 360 magazine

PADI®

For water enthusiasts and adventurers looking to expand their horizons this summer, diving with PADI® (Professional Association of Diving Instructors®), the world’s largest dive training organization, offers exhilarating experiences, scenic underwater landscapes, and up-close views of magnificent sea life. Fortunately for those of us that are lucky enough to call California home, there are a number of incredible dive sites that are a short drive or boat ride away:

1. Catalina Island (California, USA): Lots of sea life here! Aside from the expansive kelp forest, divers will find horn sharks, sea urchins, spiny lobsters, sea cucumbers, seals and more. The fish are used to divers, and will often swim right up to them.

2. La Jolla Cove (San Diego, California, USA): An easily accessible shore dive just north of San Diego, the entry is from a sandy beach and you’ll immediately pass some interesting rocky reefs on your way out to the kelp beds. Keep an eye out for playful sea lions and leopard sharks.

3. Monterey Bay (Monterey, California, USA): Many choose to shore dive here, with great opportunities to swim with sea lions at the San Carlos Beach breakwater, and towering kelp forests at Lovers Point. But don’t miss the chance to explore iconic spots such as The Pinnacles, where two rock pinnacles just 100 feet from the sea floor, surrounded by dense, fish-filled kelp forests.

4. Channel Islands National Park (California, USA): Just a short boat trip from the mainland, the beautiful rocky shorelines are home to sea lions, sea birds, whales and dolphins. Giant kelp forests underpin the islands’ marine ecosystems, and cold and nutrient-rich currents support a staggering variety of marine life.

Venturing out a bit farther, here are a few other must-see dive sites around the world.

5. The Sea of Cortez (La Paz, Mexico): This amazing destination was once baptized by Jacques Cousteau as “The Aquarium of the World,” as it has over 800 species of marine life who call it home, including the famous gray whales. This is also one of the premier dive sites in the world for schooling hammerhead sharks, which range from between six to hundreds travelling in a clockwise direction.

6. Queensland (Australia): Queensland has a reputation as a haven for divers – and for good reason. With the world’s largest coral reef system and dozens of renowned wreck sites located along its coast, there is truly no other dive destination on the planet like Queensland. The Great Barrier Reef in the north is comprised of 2,900 coral reefs, 600 continental islands, 300 coral cays and an abundance of diverse marine wildlife encounters that should be on every diver’s list of places to explore.

7. Koh Tao (Thailand): With a great island vibe, tons of activities to do and easy diving, Koh Tao, Thailand is an incredibly fun place to visit on vacation. This idyllic island is a tropical paradise with white sand beaches fringed with palm trees, rugged cliffs and stunning sunsets. Koh Tao’s underwater scenery is just as spectacular with coral encrusted rock pinnacles, vibrant reef, great shipwrecks and the opportunity to see passing pelagics including whale sharks and spotted eagle rays.

As Airline Satisfaction Climbs to Record Highs, Line Blurs Between Low-Cost and Traditional Carriers, J.D. Power Finds

Alaska Airlines Ranks Highest among Traditional Carriers for 12th Consecutive Year; JetBlue Airways and Southwest Airlines Tie for Highest Rank among Low-Cost Carriers

Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers.

“Airlines continue to deliver on the operational side of air travel,” said Michael Taylor, Travel Intelligence Lead at J.D. Power. “New technology investments have dramatically improved the reservation and check-in process. Fleets are newer and travelers generally feel that they are getting great value for their money. These improvements have been most profound in the traditional carrier segment, where customer satisfaction has climbed considerably.

“While low-cost carriers have historically had the highest levels of customer satisfaction in our study, due to a strong sense of value for money among customers, that line is starting to blur as traditional carriers improve their services and operations,” Taylor added. “The one area where both traditional and low-cost carriers can still improve, however, is in in-flight services. It continues to be the lowest-ranked factor in the study, as many airlines still struggle with in-flight entertainment, connectivity, in-seat power, and food service.”

Following are some of the key findings of the 2019 study:

  • Record-high customer satisfaction: Overall satisfaction with airlines increases 11 points to 773, continuing an eight-year trend of satisfaction improvement.
  • Improvement is driven by traditional carriers: This year’s significant gains in customer satisfaction are driven by the traditional carriers, whose segment satisfaction score improves 22 points from 2018. The low-cost segment—while still having higher overall satisfaction than the traditional carrier segment—declines 6 points from 2018, thus driving a segment convergence in satisfaction.
  • Tech investments in reservation and check-in systems pay off: The reservation and check-in experiences are the most satisfying portions of the airline experience, driven by investments in digital check-in technologies, self-service kiosks and a concerted effort among airlines to improve the efficiency of the pre-flight process.
  • In-flight service remains a stumbling block: In-flight services, such as seatback entertainment, food service, and Wi-Fi continue to be the lowest-ranked part of the air traveler experience. Specific in-flight amenities that have the greatest positive effect on customer satisfaction are fresh food, seatback games and seatback live television.

Study Rankings

Among traditional carriers, Alaska Airlines ranks highest for the 12th consecutive year, with a score of 801. Delta Air Lines (788) ranks second and American Airlines (764) ranks third.

Among low-cost carriers, JetBlue Airways (817) and Southwest Airlines (817) rank highest in a tie. For Southwest, this is the third consecutive year at the top of the J.D. Power ranking.

Among Canada-based airlines, Air Canada (729) saw its customer satisfaction score declined 5 points from 2018. WestJet (758) saw its score increase 11 points but remains below the low-cost carrier average.

The North America Airline Satisfaction Study, now in its 15th year, measures passenger satisfaction with airline carriers in North America based on performance in seven factors (in order of importance): cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. The study measures passenger satisfaction among both business and leisure travelers and is based on responses from 5,966 passengers who flew on a major North American airline between March 2018 and March 2019. The study was fielded from April 2018 through March 2019.

For more information about the North America Airline Satisfaction Study, visit http://www.jdpower.com/business/resource/jd-power-north-america-airline-satisfaction-study.

Join the conversation on social media using #AirlineStudy and follow J.D. Power on FacebookTwitter, and LinkedIn.

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth, and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific, and Europe.

New Summer Experiences at Toscana Resort Castelfalfi in Tuscany

 Toscana Resort astelfalfi, one of Europe’s finest eco-sustainable retreats in the heart of Tuscany, is pleased to announce its summer calendar of engaging events and immersive experiences. Including a new spa collaboration with LAJATICA featuring a range of innovative wine-based treatments; the second edition of OltreColle, a food, crafts and music festival; and an art exhibition showcasing works from the region’s own acclaimed sculptor Franco Mauro Franchi, the resort further demonstrates its connection to the landscape and resident community through the following exciting roster of activities.

NEW SPA COLLABORATION WITH LAJATICA FEATURES GRAPE-BASED TREATMENTS

  • Housed in Il Castelfalfi, the resort’s five-star hotel, La Spa extends a range of soothing treatments made from local, organic ingredients and provides an idyllic place to find calm, in keeping with the hotel’s dedication to holistic wellbeing. An 11,000 square-foot rejuvenating sanitarium, La Spa boasts a wide range of spiritual treatments and nature-inspired beauty rituals, indoor and outdoor pools, Finnish and bio saunas, sensory showers and relaxation areas. From this month, the spa is collaborating with Bocelli Wines to offer guests an organic, grape-based range of facial and body treatments, furthering the resort’s ongoing efforts to lead Italy’s green movement from within the hospitality industry. Created locally in Tuscany, the LAJATICA vinotherapy products are made entirely from the by-products of wine produced at the Bocelli family vineyards and blended with Tuscan plants and essential oils. Helping to reduce the signs of aging, boost circulation, and promote brighter skin, these products can be enjoyed by guests during indulging treatments on the property or by purchasing to use at home.

CASTELFALFI CELEBRATES RICH TUSCAN CULTURE WITH SECOND ANNUAL OLTRECOLLE FESTIVAL

  • After a successful first edition, the second OltreColle festival is scheduled to take place in Castelfalfi from June 29 – 30, 2019. The two-day festival will feature live acoustic, jazz and blues concerts, contemporary and street art installations, theater performances, colorful parades, vintage flea markets, and Italian street food – all overlooking the Tuscan countryside. A collective exhibition of artists, musicians, and sculptors from all over Tuscany, OltreColle extends the opportunity for guests to mix and mingle with dozens of unique Italian artisans and purveyors over the course of the weekend. Access to the festival is complimentary for hotel guests and Castelfalfi property owners.

INAUGURAL ART EXHIBITION OPENS UP THE CELLARS OF CASTELFALFI CASTLE

  • Paying homage to the rich history of Castelfalfi, guests of Toscana Resort Castelfalfi can now experience a new GEA art exhibition over the summer months curated by Alberto Bartalini. A celebration of life and rebirth, the exhibit embodies the renaissance of Toscana Resort Castelfalfi through the work of Italian sculptor Franco Mauro Franchi and will run through January 6, 2020. Dotted across various locales, part of the exhibition will be displayed within the cellars of Castelfalfi Castle, a space that has been hidden to the public for decades. Originally used as prison cells at the turn of the nineteenth century, the vaults gradually transitioned their purpose over the years, to become wine cellars and then a backdrop for the classic children’s film Pinocchio by Roberto Benigni. A hugely significant piece in the history of Castelfalfi, the official unveiling of the Castle Cellars is a noteworthy event for the estate. Now, for the first time ever, guests and the local community can experience the cellars first-hand.

Visitors looking to experience this summer’s guest programming can take advantage of the Castelfalfi You & Me offer, which includes two nights of accommodations at Il Castelfalfi – TUI BLUE SELECTION, a member of the Preferred Hotels & Resorts L.V.X. Collection; one dinner for two at La Via del Sale; and one spa treatment for two at La Spa, starting at US$952 for two persons, for two nights. To book, please visit www.castelfalfi.com. For more information on news and events, sign up for the Toscana Resort Castelfalfi newsletter at www.castelfalfi.com/en/newsletter.

About Toscana Resort Castelfalfi:

Situated in the heart of the medieval village of Castelfalfi, Toscana Resort Castelfalfi – a member of the Preferred Hotels & Resorts L.V.X. Collection – sits amidst 2,700 acres of protected vineyards, olive groves, lakes, and a wildlife reserve. Since its launch in 2007 by TUI Group, one of the world’s leading tourism companies, the resort is committed to providing an authentic and luxurious Tuscan experience that promotes eco-sustainability and supports the local community through luxury hospitality and organic wine and olive oil production. Comprising luxury apartments, villas, and farmhouses to purchase and rent, Hotel Il Castelfalfi – TUI BLUE SELECTION, Hotel La Tabaccaia, the region’s largest championship golf course, a deluxe spa, restaurants, and bars, Toscana Resort Castelfalfi welcomes travelers and those seeking real estate opportunities to explore, experience, and dwell in its spectacular natural setting.

Mexico City's Ignacia Guest House, 360 MAGAZINE

Ignacia Guest House Has New Additions

Consistently ranked among the world’s top places to visit, Mexico City is a global capital welcoming more than 12.5 million visitors each year with  its renowned cuisine, vibrant culture, rich history, unique neighborhoods and modern-day travel offerings. A sprawling metropolis bursting with a vibrant personality  blending  old and new, there are over a dozen distinct neighborhoods or “colonias” each with their own character and charm. 

An essential part of the city’s cultural and gastronomic life, the adjacent Roma and Condesa neighborhoods are home to Mexico City’s trendy creative class. The area overflows with diverse dining options and alluring nightlife possibilities, as well as varying architectural styles and bold design. A century ago, when La Romita was a wealthy town of grand mansions, no one would have guessed that by the turn of the millennium, it would home to Mexico City’s  hipsters. These days, its neoclassic, beaux arts and art nouveau-style buildings, squares and tree-lined boulevards abound with restaurants, galleries, bars, foodies, artists, eclectic bed and breakfasts and more. In September 2017 an earthquake impacted Roma and Condesa, Mexico City’s most beloved colonias. After, local artists, architects, designers, chefs and residents have worked to restore and revitalize the area, making them more compelling destinations than ever before. 

With the recent buzz from this year’s Academy Award winner for Best Director, Alfonso Cuaron’s love story to his hometown of Colonia Roma hit center stage in the internationally acclaimed movie, Roma. Located just a few blocks from the house where Roma was filmed, Ignacia Guest House is an exclusive bed and breakfast with five suites blending history, Mexican artisan tradition and contemporary design. Opening its doors in February 2017, the name is derived from the housekeeper who looked after this 1913 casona for over 70 years, Ignacia.

To celebrate the recent two-year anniversary of its opening, Ignacia Guest House collaborated with prominent illustrator Hilda Palafox, known as “Poni” to design the guest house’s commemorative anniversary tote bags. Born and raised in Mexico City, Poni is a world-renowned designer, illustrator and muralist whose creative work includes murals, illustrations, drawings and ceramics. She studied at the National Institute of Fine Arts and has illustrated for magazines, singers and several national and international brands. Passionate about the female form, Poni uses illustrations and ceramic works to create a variety of womanly characters in her own unique style. Despite being commissioned for murals by Amnesty International, her most famous work is a doodle which pays homage to Mexican activist and feminist Elvia Carrillo Puerto which was featured on Google’s search homepage in 2017. These beautiful signature tote bags designed exclusively for Ignacia Guest House by Poni can be purchased for $25USD at the front desk. In other news, Ignacia Guest House now offers luxurious robes for all guests to adorn during their stay and a new summer mezcal cocktail to be enjoyed during their daily complimentary cocktail hour in the garden.

Architecture and Design

Ignacia Guest House has been internationally acclaimed for its interior design, architecture and restoration. Led by Fermin Espinosa and Gerardo Salinas of Mexico City-based Factor Eficiencia, with the design firm Estudio de Interiorismo A-G, Ignacia Guest House was developed based on a concept from the design and communications firm, Fuckin’Fitz & Co. The concept reflected the personality and background of Ignacia, from the chromatic color palette and gardens inspired by the forests of Guerrero (Ignacia’s home state) to the privacy of each space. The historic building joins public spaces, including the lobby, reception, library, dining room, and kitchen, directly to the master suite, La Habitación Negra. In a completely new building, the other four suites, La Azul, La Verde, La Rosa and La Amarilla, are arranged one on top of the other on the central patio with individual balconies or terraces. Each has a unique color scheme, and rooms have their own specific ambience that works in harmony with the complex. The interior furniture blends traditional, past and contemporary, including designs by Eileen Grey, Eero Saarinen, Serge Mouille, Sean Dix, and James Tan. The spaces complement each other with examples of contemporary design by A-G, Bo Concept, PECA, and Jonathan Adler. All common spaces boast works from master artisan potter José Cervantes of San Agustín Oapan, Guerrero.

History

Ignacia was born around 1914 in Guerrero and arrived in Mexico City in the late 1920s to work in the estate house. She first helped with the cleaning, then began caring for the children, eventually becoming the head housekeeper until the year 2000, at which time she moved with the family that she worked for so many years to an apartment in the south part of the city. For 70 years, she dedicated her devotion to the house, and became part of it. Her imprint is still alive in the building; as a character of Pita Amor, Ignacia enjoyed the house as her own and in the end, practically it was – she knew every last corner and administered to it with rigorous discipline. She planted two orange trees in the garden that she crossed thousands of times. 

Cuisine

The cooks at Ignacia Guest House hit the pantry bright and early to prepare each day’s breakfast selection and source all ingredients at traditional neighborhood markets. They prepare everything—salsas, condiments—from scratch. Artisanal breads, delicious fruits and juices one can only find in Mexico complement cooked-to-order entrees ranging from seasoned eggs, regional charcuteries, tamales and chilaquiles to lesser-discovered tastes guests will remember long after their travel ends. The cooks offer vegetarian and vegan options for all their breakfast dishes and can accommodate guest’s dietary restrictions. Guests can enjoy the complimentary cocktail hour at Ignacia’s garden, under the two orange trees, between 5pm and 7pm daily. Each day, the chef prepares a different cocktail for guests, made with mezcal from Oaxaca, gin, tequila or other liquors. Ignacia’s signature cocktail is made with grapefruit, sparkling water, mezcal and a hint of Ancho Reyes, a liquor made from the ancho chile. The decoration of the glass has a special touch – chefs add worm salt frosting on one side of the glass along with fresh grapefruit. Celebrating the onset of summer, their newest drink is a mango and mezcal cocktail made with mango and pomelo juices, Eureka lemon, mezcal, Ancho Reyes liquor, mint and rosemary syrup, ginger ale and ice.

Sustainability

Ignacia Guest House is committed to preserving our environment. Solar panels produce most of the electrical energy consumed on property, preventing 3.8 tons of CO2 from entering the atmosphere each year (the equivalent of planting 85 trees per year). The solar panels reduce fossil fuel consumption up to 60% in bathrooms and the kitchen. The ingredients used to prepare food and beverages (fruits, vegetables, legumes, coffee, eggs, dairy, tortillas, bread) come from small local producers, which guarantees their freshness and quality, as well as fair trade (supporting the local community). In-suite toiletries are provided by Loredana, a Mexican company that specializes in natural, organic products free of parabens, sulfates and EDTA, which are all environmentally friendly and made free of animal cruelty. Water bottles are provided courtesy of Casa del Agua, a Mexican company that triple-filters water using evaporation and condensation, which provides the highest purification standard (100%) in the market. Additionally, water is harmonized with intention, through a process of flow forms, light and, music. Only glass bottles are used, so the property does not contribute to plastic waste. The cleaning products used are sourced from Corpo Citrik, a Mexican company that manufactures all its products with biodegradable citric extracts, without chemicals, abrasives or irritants, Kosher certified and as low foam to promote saving water saving.

One of the biggest trends in travel right now is boutique hotels and bed and breakfasts that feel like a home-away-from-home. Globetrotters are seeking personalized service that go beyond the usual hotel concierge and find that properties with ten rooms or fewer allow them to really slip into local life with total tranquility and ease. With its unique offering of just five suites, Ignacia Guest House’s guests experience a stay in a chic design-led accommodation that is unlike any other. Whether traveling for pleasure or business, Ignacia Guest House is the perfect basecamp to explore the city. All guests receive exceptional individualized attention from the staff, complimentary Wi-Fi, daily breakfast, daily cocktail hour in the garden from 5pm – 7pm and more amenities. Nightly rates for the suites in double occupancy are: Master Suite Negra ($442.10USD), Standard Suites Amarilla, Verde and Azul ($387.94USD) and Junior Suite Rosa ($318.91USD). For more information, visit www.ignacia.mx or email hola@ignacia.mx. 

About Ignacia Guest House

Located in the vibrant Colonia Roma neighborhood, Ignacia Guest House is an exclusive bed and breakfast with just five suites, uniting Mexican artisan tradition, history and contemporary design. The restoration of this 1913 mansion celebrates the personality of Ignacia, the mansion’s housekeeper for more than 70 years. In partnership with the interior design studio A – G, Factor Eficiencia finished restoration of Ignacia Guest House in February 2017. The historic building includes an entrance hall, reception, library, dining room, kitchen and the Black Guest Room (master suite), all along with a common concept of nude color used in the interiors. In a completely new building, the rest of the guest rooms are vertically arranged around a central patio and garden: Blue, Green, Pink and Yellow. With terraces and a harmonious chromatic palette, each guest room creates environments in balance with the entire complex. The cooks at Ignacia Guest House hit the pantry bright and early to prepare each day’s selection and source all ingredients at traditional neighborhood markets and prepare everything—salsas, condiments, everything—from scratch. www.ignacia.mx

 

2019 Travel Destinations

Incredible new outdoor adventures, hotels, and cultural experiences abound in the summer season. From Zurich’s perfect blend of nature and urban culture to family-friendly offerings on the Inca Rail to Machu Picchu, these experiences make already wonderful vacations even more special. If you need an excuse to take a once-in-a-lifetime summer vacation this year, read on.

Stay Cool in the Caves of Belize

At the San Ignacio Resort Hotel, expert local guides are on hand to help guests beat the Belize heat in the naturally beautiful and historically fascinating caves of the surrounding area. Many of these cave tours take guests into caverns used by ancient Mayans. The caves of Actun Tunichil Muknal, for one, feature burial chambers, artifacts, and calcified human remains. Che Chem Ha cave is considered to hold the largest collection of Mayan pottery in Belize. Go on a refreshing tube ride through the mesmerizing stalactites, stalagmites, and other rock formations of the Jaguar Paw Cave System, or canoe through Barton Creek Cave, whose crystal clear waters flow from a giant crack in a mountain. Guests can even climb cave waterfalls with rappel ropes and dive into their invigorating cascades. For larger groups and families, San Ignacio Resort Hotel recently opened River and Jungle View Suites, which boast large outdoor living spaces and dining areas perfect for guests to come together and enjoy scenic views of the Macal River, its surrounding rainforest valley, and Belize’s natural jungle setting. 

Swiss Culture on Display at Zurich’s Street Parade

On August 10, the streets of Zurich become host to a demonstration of love, peace, freedom, generosity, and tolerance. The purpose of the Street Parade is to generate enthusiasm for electronic music and art, and it has grown into a well-established cultural experience that encourages diversity in music and club life. To add luxury to the experience, travelers should stay at Giardino Atlantis, an urban retreat that offers guests a natural oasis in a bustling city. The Atlantis’ proximity to the activities of Zurich make it an ideal spot for festival-goers, while its location at the foot of the Üetliberg Mountain offers ample opportunity to experience the peaceful, natural beauty of Switzerland. The hotel itself has impressive musical history — Freddie Mercury once gave a private performance on the grand piano at the hotel bar!

New Luxury Lodge Opens in Bolivia   

Be among the first to stay in the luxurious, space station-esque Kachi Lodge on Bolivia’s remote and stunning Salar de Uyuni. The geodesic domes of the new lodge, which opened in May 2019, have a minimalist design to highlight the beauty of the stark surrounding landscape and the wide open skies that offer views of the stars unsullied by light pollution. Summer is the dry season on the Salt Flats, allowing guests of Kachi Lodge adventure opportunities such as trekking to the Tunupa Volcano’s crater or mountain biking on the edge of the volcano, hiking among Incahuasi Island’s giant cacti, and watching the sun rise and set from the peak of Kachi Island. For an authentic Bolivian culinary experience, guests come together in a central dome to dine on cuisine from the award-winning Gustu Restaurant and school in La Paz. 

Exclusive Access to the Magic of Bhutan

In the ancient Kingdom of Bhutan summer is the low season for tourism, making it a perfect destination for travelers looking for a less crowded, less expensive trip. From June through August high-altitude flowers are in peak blooming season, lighting the lush forests of Gangtey Valley with color. The Gangtey Lodge offers a luxurious home base for travelers seeking to explore the mysterious and unknown Gangtey Valley, which is considered one of the most beautiful parts of Bhutan. The Kingdom has only been open to tourists since 1974 and takes great care that the landscape and culture remain unspoiled, thus preserving the spiritual, mythical atmosphere that encompasses Bhutan. Gangtey Lodge offers luxurious insight into the relatively unexplored destination with offerings such as traditional hot stone baths, spiritual cleansing rituals, and guides with special knowledge of the area.  

See Machu Picchu Like Never Before with Inca Rail

School’s out, and it’s the time of year to make family memories that will last a lifetime. For a vacation guaranteed to entertain and educate, visit the wonders of World Heritage Site Machu Picchu together by way of Inca Rail, the only train service to Machu Picchu that offers en route entertainment programming for kids. The programming on-board the First Class Train, carefully designed to be both fun and informative, offers children coloring books themed around Peruvian culture, cuisine, and landmarks, entertainment kits, a variety of board games and a new gourmet kids menu inspired by Andean organic ingredients and locally-sourced herbs. Inca Rail turns visiting Machu Picchu into an immersive experience filled to the brim with culture, spectacular views of the Peruvian landscape, and fun for the whole family.    

Discover Outdoors: Get Out of the City 

If the heat of the city is too much this summer, Discover Outdoors has a wide variety of trips planned to take adventurers out into the vast wilderness right outside their doors. Summer is the perfect time to visit some of the farther north destinations on the Discover Outdoors menu of trips, like hiking among the looming peaks and lush river valleys of three national parks in the Canadian Rockies or circling the base of Mount Rainer on the Wonderland trail, which is widely considered one of the most beautiful backpacking trails in the US. The mild temperatures of the summer season make it the most pleasant time to experience these northern locales.

See Alaska from the Side of a Glacier

Experience Tordrillo Mountain Lodge’s new summer activities and the first via ferrata route in Alaska, opening in June. The new hiking and climbing route is located on the edge of the Triumvirate glacier, and will include taut steel cables, two suspension bridges spanning from arrete to arrete, steel rungs, and other components that help climbers ascend 800 vertical feet of rock. In February 2019 the property reopened after a multi-million dollar renovation, and thrill-seeking guests of all abilities can experience endless new summer activities such as helicopter-accessed fat tire mountain biking, world-class salmon fishing, kayaking, canoeing, white water rafting, glacier hiking  wake surfing, waterskiing and wildlife viewing.